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Duronto Technologies Pvt Ltd
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Customer Support Specialist

Customer Support Specialist

Duronto Technologies Pvt Ltd

0 years

1 - 3 Lacs

india

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

support drive resolve report service metrics communication

Work Mode

On-site

Job Type

Full Time

Job Description

Objectives of this role

Drive a seamless customer experience that creates positive sentiment for our brand
Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
Collaborate with our customer-success and product teams to drive constant improvement
Maintain accurate records of customer interactions and steps taken to resolve issues

Responsibilities

Manage customer conversations across all our support channels (in-store, online, and via phone)
Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
Proactively take steps to enhance the customer experience
Share relevant customer feedback to help us improve our offerings
Evaluate our customer support processes, devise improvements, measure results, and iterate
Report on key customer service metrics and identify noteworthy trends

Required skills and qualifications

Strong written and verbal communication skills
Friendly and empathetic demeanor
Exceptional problem-solving ability, backed by good judgment
Ability to respond to customer questions using social media
Ability to collaborate across departments and teams

Preferred skills and qualifications

Experience in a customer-facing role, preferably handling customer service, care, or success
Proven track record of delighting customers and exceeding their expectations
Proficiency with customer service software
Excellent attention to detail
Ability to communicate in more than one language

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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