Customer Support Specialist

You will be joining Innometrics Solutions Pvt Ltd., a company founded in 2023 with a mission to offer perfect, professional, and responsible services to customers. The company focuses on providing innovative tech solutions to meet customer needs and offers round-the-clock assistance for software troubleshooting, network setup, cybersecurity, and technological guidance. **Role Overview:** As a Customer Support Specialist, your role is crucial in ensuring customer satisfaction and loyalty. You will be responsible for responding to customer inquiries, troubleshooting issues, and providing timely solutions through phone, email, and chat support. **Key Responsibilities:** - Possess good computer skills - Demonstrate excellent communication skills - Must be a Graduate - Willingness to work in night shifts (UK or US timings) - Capable of handling Order Processing & Customer Service tasks through both chat and calling platforms **Qualifications Required:** - Graduation degree - Minimum of 4 years of work experience, including 2 years in an international voice process - Comfortable working in night shifts, particularly in UK or US timings **Additional Details:** Innometrics Solutions Pvt Ltd. prioritizes customer satisfaction by delivering timely, accurate, and reliable technical solutions. The company offers benefits such as provided food and paid sick time. The work location for this role is in Noida, Uttar Pradesh, with a preference for candidates available for night shifts. If interested, please provide your Current/Last salary, salary expectation, total years of experience, and comfort level with working from the office during US shift. This is a full-time, permanent position requiring in-person work at the company's office. You will be joining Innometrics Solutions Pvt Ltd., a company founded in 2023 with a mission to offer perfect, professional, and responsible services to customers. The company focuses on providing innovative tech solutions to meet customer needs and offers round-the-clock assistance for software troubleshooting, network setup, cybersecurity, and technological guidance. **Role Overview:** As a Customer Support Specialist, your role is crucial in ensuring customer satisfaction and loyalty. You will be responsible for responding to customer inquiries, troubleshooting issues, and providing timely solutions through phone, email, and chat support. **Key Responsibilities:** - Possess good computer skills - Demonstrate excellent communication skills - Must be a Graduate - Willingness to work in night shifts (UK or US timings) - Capable of handling Order Processing & Customer Service tasks through both chat and calling platforms **Qualifications Required:** - Graduation degree - Minimum of 4 years of work experience, including 2 years in an international voice process - Comfortable working in night shifts, particularly in UK or US timings **Additional Details:** Innometrics Solutions Pvt Ltd. prioritizes customer satisfaction by delivering timely, accurate, and reliable technical solutions. The company offers benefits such as provided food and paid sick time. The work location for this role is in Noida, Uttar Pradesh, with a preference for candidates available for night shifts. If interested, please provide your Current/Last salary, salary expectation, total years of experience, and comfort level with working from the office during US shift. This is a full-time, permanent position requiring in-person work at the company's office.