Customer Support Specialist

Role Overview: You will be responsible for responding to customer queries in a timely and accurate manner through various channels such as phone, email, and ticketing system. Additionally, you will need to identify customer needs, assist in resolving technical issues, and provide information about new features to customers. Furthermore, you will play a key role in monitoring customer complaints on social media, gathering feedback, and sharing insights with relevant teams within the organization. Key Responsibilities: - Respond to customer queries via phone, email, and ticketing system - Identify and address customer needs, assisting them in using specific features - Analyze and report product bugs, issues, and errors - Update internal databases with technical issue information and customer discussions - Monitor customer complaints on social media and offer assistance - Share feature requests and effective workarounds with team members - Inform customers about new features and functionalities - Follow up with customers to ensure resolution of technical issues - Gather customer feedback and share insights with Product, Sales, and Marketing teams - Assist in training junior Customer Support Representatives Qualifications Required: - Previous experience as a Customer Support Specialist or similar role - Familiarity with the industry would be advantageous - Proficiency in using help desk software and remote support ticketing systems - Understanding of CRM systems - Strong communication and problem-solving skills - Ability to multitask effectively - Patience in handling challenging cases - Bachelor's degree in Information Technology or a relevant diploma (Note: No additional details about the company were provided in the job description) Role Overview: You will be responsible for responding to customer queries in a timely and accurate manner through various channels such as phone, email, and ticketing system. Additionally, you will need to identify customer needs, assist in resolving technical issues, and provide information about new features to customers. Furthermore, you will play a key role in monitoring customer complaints on social media, gathering feedback, and sharing insights with relevant teams within the organization. Key Responsibilities: - Respond to customer queries via phone, email, and ticketing system - Identify and address customer needs, assisting them in using specific features - Analyze and report product bugs, issues, and errors - Update internal databases with technical issue information and customer discussions - Monitor customer complaints on social media and offer assistance - Share feature requests and effective workarounds with team members - Inform customers about new features and functionalities - Follow up with customers to ensure resolution of technical issues - Gather customer feedback and share insights with Product, Sales, and Marketing teams - Assist in training junior Customer Support Representatives Qualifications Required: - Previous experience as a Customer Support Specialist or similar role - Familiarity with the industry would be advantageous - Proficiency in using help desk software and remote support ticketing systems - Understanding of CRM systems - Strong communication and problem-solving skills - Ability to multitask effectively - Patience in handling challenging cases - Bachelor's degree in Information Technology or a relevant diploma (Note: No additional details about the company were provided in the job description)