IT Support Engineer

• User support: Serve as the primary point of contact for employees or customers seeking technical assistance, responding to requests via phone, email, chat, or in-person.
• Troubleshooting: Diagnose and resolve technical hardware and software issues, such as operating system errors, application malfunctions, and connectivity problems.
• System and network maintenance: Install and configure computer systems, software, and network components. This includes applying system updates, security patches, and managing user accounts.
• Documentation: Maintain detailed records of support requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base. Onboarding and offboarding: Assist with the setup and configuration of equipment for new employees and manage asset retrieval and account termination for departing staff.
• Asset management: Keep an accurate inventory of all IT hardware and software assets.
• Problem escalation: Escalate complex issues to senior engineers, system administrators, or software developers when necessary, providing clear and detailed documentation.
• Security awareness: Promote cybersecurity practices by educating employees on potential threats like phishing and ensuring antivirus software is up-to-date.
• Required skills and qualifications Technical expertise: In-depth knowledge of various operating systems, including Windows, macOS, and Linux, and familiarity with business applications like Microsoft 365.
• Troubleshooting skills: Strong analytical and problem-solving abilities to identify the root cause of complex technical issues.
• Networking fundamentals: A solid understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Remote support: Proficiency with remote desktop applications like RDP or TeamViewer.
• Help desk software: Experience with ticketing systems such as Jira Service Desk, ServiceNow, or Zendesk.
• Communication: Excellent written and verbal communication skills to clearly explain technical concepts to non-technical users.
• Soft skills: Strong customer service, patience, and a calm demeanor for assisting users who may be frustrated with technical issues.
• Education and experience: While requirements can vary, employers often prefer candidates with a bachelor's degree in Computer Science, Information Technology, or a related field. Industry certifications such as CompTIA A+ or Microsoft certifications are also a major plus.
• Career path and growth opportunities An IT support engineer role can provide a foundation for advancing into various specialized tech roles.
• Potential career progressions include positions like System Administrator, Network Engineer, Cybersecurity Analyst, Cloud Engineer, or IT Manager.
• Hiring for freshers

Job Types: Full-time, Part-time, Permanent

Pay: ₹10,280.92 - ₹38,516.44 per month

Benefits:

• Leave encashment

Work Location: In person