IT & Growth Lead Manager

Tech & Growth Lead

Responsibilities

1. Technology & Systems Management:

• Serve as a primary resource for various tech tools and platforms, ensuring optimal utilization and integration.
• Possess strong

  SaaS skills

  to manage, configure, and troubleshoot our suite of software-as-a-service applications.
• Provide training and support to team members on tech tools, ensuring proficiency and adoption.
• Develop and implement a

  roadmap for smooth functioning

  of our technological ecosystem.
• Demonstrate

  basic knowledge of CRM

  systems to support sales and customer service initiatives.

2. Application Development & Optimization:

• Assist in the

  development of new applications

  , from conceptualization to deployment.
• Conduct rigorous

  testing

  to ensure application functionality, performance, and security.
• Contribute to

  process streamlining

  through technological solutions and automation.
• Participate in

  UI/UX development

  , focusing on user-friendly interfaces and experiences.
• Work with

  APIs

  to integrate different systems, automate workflows, and enhance data flow between platforms.

3.Data Analysis & Management:

• Utilize

  analytical skills

  to collect, clean, and interpret complex data sets from various sources.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to campaigns, customer behavior, and operational efficiency.
• Demonstrate strong

  data skills

  in manipulating, querying, and visualizing data to provide actionable insights.
• Oversee

  workspace and data management

  , ensuring data integrity and accessibility.

4.IT Security & Protocols:

• Implement and maintain robust

  IT security and data protocols

  to protect sensitive information.
• Manage

  data security

  measures, including access controls, encryption, and regular audits.
• Stay updated on cybersecurity best practices and regulatory compliance.

5.Campaign Management:

• Design, execute, and optimize

  Email and WhatsApp campaigns

  to drive customer engagement, retention, and acquisition.
• Monitor campaign performance, conduct A/B testing, and implement improvements for maximum impact.

Qualifications

• Bachelor's degree in Business, Marketing, Computer Science, Data Analytics, or a related field.
• Proven experience in a role requiring a blend of technical, analytical, and operational skills, with a strong emphasis on IT and systems development.
• Demonstrable experience with

  SaaS platforms

  and their administration.
• Strong proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, BI tools like Tableau/Power BI).
• Hands-on experience in setting up and managing Email Marketing Platforms (e.g., Mailchimp, HubSpot, SendGrid) and WhatsApp Business API solutions.
• Practical experience working with

  APIs

  for system integrations and automation.
• Experience in application development support, testing, and UI/UX concepts.
• Basic understanding of CRM systems.
• Knowledge of IT security best practices and data protection protocols.
• Excellent problem-solving abilities and a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to train others effectively.
• A "can-do" attitude and the ability to manage multiple priorities in a fast-paced environment.