Sales Specialist (Chat Process)

Job Description

About Us Established in 2015 by Mallika Sharma, The Leather Laundry (TLL) champions the responsible enjoyment of luxury goods through expert repairs and meticulous restoration. With a philosophy that true luxury is timeless and sustainable, TLL offers comprehensive services to extend the lifespan of your prized leather possessions. Our highly skilled technicians handle everything from handbag and shoe restoration to luxury leather jacket care and premium sofa cleaning. We also provide a convenient door pick-up and drop-off service across Pan India to accommodate modern lifestyles. Job Summary As a Sales Specialist focused on our chat process, you will be responsible for engaging with potential customers through online chat channels to understand their needs, provide product/service information, and ultimately drive sales. You will be a key player in delivering an exceptional customer experience while achieving individual and team sales targets. This role requires excellent communication and interpersonal skills, a strong sales aptitude, and the ability to thrive in a fast-paced, digital environment. Responsibilities Engage with Leads: Proactively initiate and respond to inquiries from potential customers via online chat platforms. Needs Assessment: Effectively listen and ask clarifying questions to understand customer requirements, pain points, and buying motivations. Product/Service Knowledge: Develop and maintain a comprehensive understanding of our products and services to accurately address customer questions and recommend suitable solutions. Sales Presentations: Clearly and persuasively communicate product features, benefits, and value propositions through chat interactions. Objection Handling: Address customer concerns and objections professionally and effectively, turning potential roadblocks into sales opportunities. Closing Sales: Guide customers through the sales process, provide pricing information, and confidently close deals within the chat environment. Pipeline Management: Accurately record and update lead and sales activities within the CRM or other designated systems. Achieve Sales Targets: Meet and exceed individual and team sales quotas and key performance indicators (KPIs). Customer Relationship Management: Build rapport and maintain positive relationships with customers to foster repeat business and referrals. Collaboration: Work closely with other sales team members, marketing, and customer support to ensure a seamless customer experience. Continuous Improvement: Stay up-to-date on product updates, industry trends, and best practices in online sales communication. Provide feedback to improve chat processes and sales strategies. Adherence to Guidelines: Follow established chat protocols, compliance guidelines, and quality standards. Qualifications Must have done a Bachelor in Business Administration or B.Com Must have 1-2 years experience in Sales (particularly the chat process) Excellent written and verbal communication skills with a professional and engaging online presence. Strong active listening and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficiency in using CRM software and online chat platforms. Strong understanding of sales principles and techniques. Ability to work independently and as part of a team. Positive attitude, resilience, and a strong desire to succeed. Show more Show less