Job Summary: TLL is seeking a meticulous and detail-oriented Account Associate to join our growing team in Delhi. This pivotal role will encompass a range of accounting responsibilities, providing essential support to our financial operations. The ideal candidate will be a proactive individual with a strong understanding of accounting principles and proven experience in utilizing Tally accounting software . You will be responsible for managing various financial tasks, ensuring accuracy and efficiency in our day-to-day operations. This is an excellent opportunity for a motivated professional looking to expand their accounting skills within a dynamic environment. Key Responsibilities: Maintain accurate and up-to-date financial records, including but not limited to accounts payable and receivable, general ledger entries, and bank reconciliations. Process invoices, payments, and receipts efficiently and accurately. Assist in the preparation of financial statements, reports, and analyses as required. Manage and reconcile bank accounts, ensuring accuracy and resolving any discrepancies. Handle data entry and maintain organized financial documentation. Proficiently utilize Tally accounting software for data entry, report generation, and financial analysis, including the processing of billing and vouchers. Prepare and process billing accurately and in a timely manner. Generate and manage payment vouchers and general vouchers. Assist with tax-related documentation and compliance, including knowledge of TDS (Tax Deducted at Source) and GST (Goods and Services Tax). Support the month-end and year-end closing processes. Communicate effectively with vendors, clients, and internal teams regarding financial matters. Perform other accounting and administrative duties as assigned. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Ability to commute/relocate: Mayur Vihar Ph-I, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: Accounting: 1 year (Required) Work Location: In person
About Us Established in 2015 by Mallika Sharma, The Leather Laundry (TLL) champions the responsible enjoyment of luxury goods through expert repairs and meticulous restoration. With a philosophy that true luxury is timeless and sustainable, TLL offers comprehensive services to extend the lifespan of your prized leather possessions. Our highly skilled technicians handle everything from handbag and shoe restoration to luxury leather jacket care and premium sofa cleaning. We also provide a convenient door pick-up and drop-off service across Pan India to accommodate modern lifestyles. Job Summary As a Sales Specialist focused on our chat process, you will be responsible for engaging with potential customers through online chat channels to understand their needs, provide product/service information, and ultimately drive sales. You will be a key player in delivering an exceptional customer experience while achieving individual and team sales targets. This role requires excellent communication and interpersonal skills, a strong sales aptitude, and the ability to thrive in a fast-paced, digital environment. Responsibilities Engage with Leads: Proactively initiate and respond to inquiries from potential customers via online chat platforms. Needs Assessment: Effectively listen and ask clarifying questions to understand customer requirements, pain points, and buying motivations. Product/Service Knowledge: Develop and maintain a comprehensive understanding of our products and services to accurately address customer questions and recommend suitable solutions. Sales Presentations: Clearly and persuasively communicate product features, benefits, and value propositions through chat interactions. Objection Handling: Address customer concerns and objections professionally and effectively, turning potential roadblocks into sales opportunities. Closing Sales: Guide customers through the sales process, provide pricing information, and confidently close deals within the chat environment. Pipeline Management: Accurately record and update lead and sales activities within the CRM or other designated systems. Achieve Sales Targets: Meet and exceed individual and team sales quotas and key performance indicators (KPIs). Customer Relationship Management: Build rapport and maintain positive relationships with customers to foster repeat business and referrals. Collaboration: Work closely with other sales team members, marketing, and customer support to ensure a seamless customer experience. Continuous Improvement: Stay up-to-date on product updates, industry trends, and best practices in online sales communication. Provide feedback to improve chat processes and sales strategies. Adherence to Guidelines: Follow established chat protocols, compliance guidelines, and quality standards. Qualifications Must have done a Bachelor in Business Administration or B.Com Must have 1-2 years experience in Sales (particularly the chat process) Excellent written and verbal communication skills with a professional and engaging online presence. Strong active listening and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficiency in using CRM software and online chat platforms. Strong understanding of sales principles and techniques. Ability to work independently and as part of a team. Positive attitude, resilience, and a strong desire to succeed. Show more Show less
Role Description This is a full-time, on-site role for a Social Media Marketing Intern located in Mayur Vihar. The Social Media Marketing Intern will be responsible for developing engaging social media content, managing social media accounts, and assisting in the creation and execution of digital marketing strategies. Daily tasks include content creation, monitoring social media channels, analyzing performance metrics, and collaborating with the marketing team to drive brand awareness and engagement. Qualifications Social Media Marketing & Digital Marketing skills Experience in Social Media Content Creation Excellent written and verbal communication skills. Ability to take initiative and work independently and in team Knowledge of leather products or interest in the fashion industry is a plus Creative mindset with an ability to think outside the box Bachelor's degree in Marketing, Communications, or related field or currently pursuing a degree in Marketing, Communications, Business, or a related field. Basic knowledge of social media analytics tools is a plus. Canva Connoisseur: You can design eye-catching graphics and edit content using platforms like Canva. About Company: We are a premium laundry service that cleans, colors, repairs, restores, and revives everything leather! We are based out of New Delhi, India, and plan to reach out to all major Indian metro cities. We also have an office in Mumbai. Being a one-of-a-kind niche spa service for premium leather goods, we aim to become India's one and only one-stop shop for all leather care and repair needs! We have extensive tie-ups with luxury brands and pre-owned luxury portals across all the cities. Show more Show less
About Us Established in 2015 by Mallika Sharma, The Leather Laundry (TLL) champions the responsible enjoyment of luxury goods through expert repairs and meticulous restoration. With a philosophy that true luxury is timeless and sustainable, TLL offers comprehensive services to extend the lifespan of your prized leather possessions. Our highly skilled technicians handle everything from handbag and shoe restoration to luxury leather jacket care and premium sofa cleaning. We also provide a convenient door pick-up and drop-off service across Pan India to accommodate modern lifestyles. Job Responsibilities Establish long-standing and trusting connections by communicating professionally and empathetically with the clients. Creating, maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance. Maintain client interaction logs & handle customer accounts through CRM software, especially for brands. Follow communication protocols, rules, and policies Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients. Communicate with customers to inform status of their products, any additional permissions to be sought and any issue that is to be brought to notice. Keeping track of urgent orders and ensure such been done on high priority and be the point of contact throughout the service cycle until dispatched to customer. Qualifications Requirement Bachelor’s degree or equivalent education Good Proficiency in English and Hindi (spoken and written) Need to be basic proficiency with Excel for data entry Skills Requirement Proactive working attitude , quick learning ability and good problem solving skills. Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding Open to adapt to organisational changes Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization Salary offered: 3.6LPA-4.0LPA (negotiable) This is an in-office role (Monday-Saturday 10am to 7pm)
We are seeking a highly motivated and versatile Tech & Growth Lead to drive innovation and efficiency across our organization. This role is perfect for a proactive "all-rounder" who thrives at the intersection of technology, data, and business growth. You'll be crucial in optimizing our digital infrastructure, leveraging data for strategic insights, and ensuring robust IT security and smooth operations. Responsibilities 1. Technology & Systems Management: Serve as a primary resource for various tech tools and platforms, ensuring optimal utilization and integration. Possess strong SaaS skills to manage, configure, and troubleshoot our suite of software-as-a-service applications. Provide training and support to team members on tech tools, ensuring proficiency and adoption. Develop and implement a roadmap for smooth functioning of our technological ecosystem. Demonstrate basic knowledge of CRM systems to support sales and customer service initiatives. 2. Application Development & Optimization: Assist in the development of new applications , from conceptualization to deployment. Conduct rigorous testing to ensure application functionality, performance, and security. Contribute to process streamlining through technological solutions and automation. Participate in UI/UX development , focusing on user-friendly interfaces and experiences. Work with APIs to integrate different systems, automate workflows, and enhance data flow between platforms. 3.Data Analysis & Management: Utilize analytical skills to collect, clean, and interpret complex data sets from various sources. Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to campaigns, customer behavior, and operational efficiency. Demonstrate strong data skills in manipulating, querying, and visualizing data to provide actionable insights. Oversee workspace and data management , ensuring data integrity and accessibility. 4.IT Security & Protocols: Implement and maintain robust IT security and data protocols to protect sensitive information. Manage data security measures, including access controls, encryption, and regular audits. Stay updated on cybersecurity best practices and regulatory compliance. 5.Campaign Management: Design, execute, and optimize Email and WhatsApp campaigns to drive customer engagement, retention, and acquisition. Monitor campaign performance, conduct A/B testing, and implement improvements for maximum impact. Qualifications Bachelor's degree in Business, Marketing, Computer Science, Data Analytics, or a related field. Proven experience in a role requiring a blend of technical, analytical, and operational skills, with a strong emphasis on IT and systems development. Demonstrable experience with SaaS platforms and their administration. Strong proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, BI tools like Tableau/Power BI). Hands-on experience in setting up and managing Email Marketing Platforms (e.g., Mailchimp, HubSpot, SendGrid) and WhatsApp Business API solutions. Practical experience working with APIs for system integrations and automation. Experience in application development support, testing, and UI/UX concepts. Basic understanding of CRM systems. Knowledge of IT security best practices and data protection protocols. Excellent problem-solving abilities and a keen eye for detail. Strong communication and interpersonal skills, with the ability to train others effectively. A "can-do" attitude and the ability to manage multiple priorities in a fast-paced environment.
The Leather Laundry is seeking a meticulous and detail-oriented Quality Checker to join our team. In this crucial role, you'll be responsible for ensuring that every product meets our high standards of quality before it reaches our customers. If you have a keen eye for detail and a commitment to excellence, we encourage you to apply. Responsibilities: Thoroughly inspect each leather product (e.g., garments, bags, accessories) after cleaning, restoration, or alteration services are completed. Identify and document any imperfections, defects, or deviations from our quality benchmarks. This includes issues related to color consistency, stitching, hardware, finish, and overall craftsmanship. Collaborate with the production and service teams to communicate quality issues and facilitate necessary reworks or corrections. Maintain accurate records of inspected items, defects found, and corrective actions taken. Contribute to the continuous improvement of our quality control processes by providing feedback and observations. Ensure products are packaged appropriately and are ready for delivery or customer pick-up. Qualifications: Proven experience in a quality control or inspection role, preferably within the fashion, textile, or leather goods industry. Exceptional attention to detail and a strong ability to spot subtle imperfections. Good communication skills to effectively relay findings to other team members. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of leather types and common leather care processes is a plus. A commitment to delivering high-quality results. Timings: Monday to Saturday (10am-7pm) Salary Offered: 15k-25k per month Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Ability to commute/relocate: Mayur Vihar Ph-I, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: Quality assurance: 2 years (Required) Work Location: In person
The Leather Laundry is seeking a meticulous and detail-oriented Quality Checker to join our team. In this crucial role, you'll be responsible for ensuring that every product meets our high standards of quality before it reaches our customers. If you have a keen eye for detail and a commitment to excellence, we encourage you to apply. Responsibilities: Thoroughly inspect each leather product (e.g., garments, bags, accessories) after cleaning, restoration, or alteration services are completed. Identify and document any imperfections, defects, or deviations from our quality benchmarks. This includes issues related to color consistency, stitching, hardware, finish, and overall craftsmanship. Collaborate with the production and service teams to communicate quality issues and facilitate necessary reworks or corrections. Maintain accurate records of inspected items, defects found, and corrective actions taken. Contribute to the continuous improvement of our quality control processes by providing feedback and observations. Ensure products are packaged appropriately and are ready for delivery or customer pick-up. Qualifications: Proven experience in a quality control or inspection role, preferably within the fashion, textile, or leather goods industry. Exceptional attention to detail and a strong ability to spot subtle imperfections. Good communication skills to effectively relay findings to other team members. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of leather types and common leather care processes is a plus. A commitment to delivering high-quality results. Timings: Monday to Saturday (10am-7pm) Salary Offered: 15k-25k per month Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Ability to commute/relocate: Mayur Vihar Ph-I, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: Quality assurance: 2 years (Required) Work Location: In person
About Us Established in 2015 by Mallika Sharma, The Leather Laundry (TLL) champions the responsible enjoyment of luxury goods through expert repairs and meticulous restoration. With a philosophy that true luxury is timeless and sustainable, TLL offers comprehensive services to extend the lifespan of your prized leather possessions. Our highly skilled technicians handle everything from handbag and shoe restoration to luxury leather jacket care and premium sofa cleaning. We also provide a convenient door pick-up and drop-off service across Pan India to accommodate modern lifestyles. Job Responsibilities Establish long-standing and trusting connections by communicating professionally and empathetically with the clients. Creating, maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance. Maintain client interaction logs & handle customer accounts through CRM software, especially for brands. Follow communication protocols, rules, and policies Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients. Communicate with customers to inform status of their products, any additional permissions to be sought and any issue that is to be brought to notice. Keeping track of urgent orders and ensure such been done on high priority and be the point of contact throughout the service cycle until dispatched to customer. Qualifications Requirement Bachelor’s degree or equivalent education Good Proficiency in English and Hindi (spoken and written) Need to be basic proficiency with Excel for data entry Skills Requirement Proactive working attitude , quick learning ability and good problem solving skills. Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding Open to adapt to organisational changes Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization Freshers are also accepted for this role Salary offered: 3.6LPA-4.0LPA (negotiable) This is an in-office role (Monday-Saturday 10am to 7pm)
About the job: Key responsibilities: A. Responding to Customer Inquiries (Offline Channels): 1. Handling phone calls, emails, and potentially in-person inquiries related to offline marketing campaigns (e.g., direct mail, print ads, event promotions, billboards, flyers). 2. Providing information about ongoing promotions, offers, and events advertised through offline channels. 3. Answering questions about product/service features highlighted in offline materials. 4. Addressing concerns or issues arising from offline marketing efforts. B. Order and Lead Processing (Offline Sources):. 1. Capturing and accurately inputting lead information gathered from offline sources into the CRM system. 2. Following up on leads generated through offline marketing activities. C. Problem Resolution and Escalation: 1. Investigating and resolving customer complaints or issues related to offline marketing campaigns (e.g., incorrect offer codes, missed deliveries of promotional materials, misunderstanding of terms and conditions). 2. Escalating complex issues to the appropriate department (e.g., marketing, sales, product development) for resolution. D. Data Entry and Record Keeping: 1. Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in the CRM or customer service database. 2. Tracking the effectiveness of various offline marketing initiatives by recording customer feedback and engagement. 3. Collaboration with Marketing Team: 4. Providing feedback to the marketing team on the effectiveness and clarity of offline marketing materials based on customer inquiries. 5. Identifying common customer questions or pain points related to offline campaigns to help optimize future efforts. 6. Assisting in the distribution of offline marketing materials if required (e.g., sending out brochures, managing mail lists). E. Product/Service Knowledge: 1. Maintaining a thorough understanding of the company's products, services, and current offline marketing campaigns. 2. Stay updated on any changes or new initiatives related to offline promotions. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,60,000 - 4,20,000 /year Experience: 1 year(s) Deadline: 2025-08-24 23:59:59 Skills required: Team Management, Interpersonal skills and Effective Communication Other Requirements: 1. Must be open to travel to places across India (economically viable). 2. Have a good sense of communication and interpersonal skills. About Company: We are a premium laundry service that cleans, colors, repairs, restores, and revives everything leather! We are based out of New Delhi, India, and plan to reach out to all major Indian metro cities. We also have an office in Mumbai. Being a one-of-a-kind niche spa service for premium leather goods, we aim to become India's one and only one-stop shop for all leather care and repair needs! We have extensive tie-ups with luxury brands and pre-owned luxury portals across all cities.
Key Responsibilities Responding to Customer Inquiries (Offline Channels): Handling phone calls, emails, and potentially in-person inquiries related to offline marketing campaigns (e.g., direct mail, print ads, event promotions, billboards, flyers). Providing information about ongoing promotions, offers, and events advertised through offline channels. Answering questions about product/service features highlighted in offline materials. Addressing concerns or issues arising from offline marketing efforts. Order and Lead Processing (Offline Sources):. Capturing and accurately inputting lead information gathered from offline sources into the CRM system. Following up on leads generated through offline marketing activities. Problem Resolution and Escalation: Investigating and resolving customer complaints or issues related to offline marketing campaigns (e.g., incorrect offer codes, missed deliveries of promotional materials, misunderstanding of terms and conditions). Escalating complex issues to the appropriate department (e.g., marketing, sales, product development) for resolution. Data Entry and Record Keeping: Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in the CRM or customer service database. Tracking the effectiveness of various offline marketing initiatives by recording customer feedback and engagement. Collaboration with Marketing Team: Providing feedback to the marketing team on the effectiveness and clarity of offline marketing materials based on customer inquiries. Identifying common customer questions or pain points related to offline campaigns to help optimize future efforts. Assisting in the distribution of offline marketing materials if required (e.g., sending out brochures, managing mail lists). Product/Service Knowledge: Maintaining a thorough understanding of the company's products, services, and current offline marketing campaigns. Stay updated on any changes or new initiatives related to offline promotions. About Company: We are a premium laundry service that cleans, colors, repairs, restores, and revives everything leather! We are based out of New Delhi, India, and plan to reach out to all major Indian metro cities. We also have an office in Mumbai. Being a one-of-a-kind niche spa service for premium leather goods, we aim to become India's one and only one-stop shop for all leather care and repair needs! We have extensive tie-ups with luxury brands and pre-owned luxury portals across all cities.
The Leather Laundry is looking for a dedicated and organized Shopkeeper to join our Mumbai team. We're a premium service specializing in cleaning, restoring, and coloring leather, suede, and fur. This role is crucial to our store's daily operations and involves direct interaction with our valued customers. Responsibilities Key Responsibilities: Store Operations: Ensure the shop is clean, organized, and presentable at all times. This includes managing incoming and outgoing customer items. Customer Service: Greet customers warmly, provide detailed information about our services, and answer their questions about the care and maintenance of their leather items. Cash Management: Handle all financial transactions, including processing payments (cash and digital), and accurately maintaining daily cash records. Query Resolution: Effectively manage and resolve customer inquiries and concerns, escalating complex issues to management when necessary. Logistics Coordination: Act as a Logistics coordinator, coordinating with the runners for pickup and drop-off of items. This involves managing logistics for customer orders and ensuring timely service delivery. Job Details: Work Schedule: Wednesday to Monday, 11:00 AM to 8:00 PM. Tuesday is a scheduled day off. Required Skills: Excellent communication and interpersonal skills, strong organizational abilities, a keen eye for detail, and a proactive attitude. Experience in retail or a customer-facing role is a plus. If you are a reliable individual who enjoys a dynamic environment and is passionate about delivering excellent customer service, we encourage you to apply. Salary Offered: 20-22k/ month Address: Shop no. 1, Ground Floor, 97, Marshall Apartment, August Kranti Marg, Opp. Cumbala Hill Hospital Mumbai, 400036
The Leather Laundry is looking for a dedicated and organized Retail Store Manager to join our team. We're a premium service specializing in cleaning, restoring, and coloring leather, suede, and fur. This role is crucial to our store's daily operations and involves direct interaction with our valued customers. Responsibilities Key Responsibilities: Store Operations: Ensure the shop is clean, organized, and presentable at all times. This includes managing incoming and outgoing customer items. Customer Service: Greet customers warmly, provide detailed information about our services, and answer their questions about the care and maintenance of their leather items. Cash Management: Handle all financial transactions, including processing payments (both cash and digital), and accurately maintain daily cash records. Query Resolution: Effectively manage and resolve customer inquiries and concerns, escalating complex issues to management when necessary. Logistics Coordination: Act as a Logistics coordinator, coordinating with the runners for pickup and drop-off of items. This involves managing logistics for customer orders and ensuring the timely delivery of services. Job Details: Work Schedule: Wednesday to Monday, 11:00 AM to 8:00 PM. Tuesday is a scheduled day off. Required Skills: Excellent communication and interpersonal skills, strong organizational abilities, a keen eye for detail, and a proactive attitude. Experience in retail or a customer-facing role is a plus. If you are a reliable individual who enjoys a dynamic environment and is passionate about delivering excellent customer service, we encourage you to apply. Job Type: Full-time Pay: ₹20,000.00 - ₹23,000.00 per month Work Location: In person Application Deadline: 31/08/2025
We are seeking a highly motivated and versatile Growth Lead Manager to drive innovation and efficiency across our organization. This role is perfect for a proactive "all-rounder" who thrives at the intersection of technology, data, and business growth. You'll play a crucial role in optimizing our digital infrastructure, leveraging data for strategic insights, and ensuring robust IT security and seamless operations. Responsibilities 1. Technology & Systems Management: Serve as a primary resource for various tech tools and platforms, ensuring optimal utilization and integration. Possess strong SaaS skills to manage, configure, and troubleshoot our suite of software-as-a-service applications. Provide training and support to team members on tech tools, ensuring proficiency and adoption. Develop and implement a roadmap for the smooth functioning of our technological ecosystem. Demonstrate basic knowledge of CRM systems to support sales and customer service initiatives. 2. Application Development & Optimization: Assist in the development of new applications , from conceptualization to deployment. Conduct rigorous testing to ensure application functionality, performance, and security. Contribute to process streamlining through technological solutions and automation. Participate in UI/UX development , focusing on user-friendly interfaces and experiences. Work with APIs to integrate different systems, automate workflows, and enhance data flow between platforms. 3. Data Analysis & Management: Utilize analytical skills to collect, clean, and interpret complex data sets from various sources. Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to campaigns, customer behavior, and operational efficiency. Demonstrate strong data skills in manipulating, querying, and visualizing data to provide actionable insights. Oversee workspace and data management , ensuring data integrity and accessibility. 4.IT Security & Protocols: Implement and maintain robust IT security and data protocols to protect sensitive information. Manage data security measures, including access controls, encryption, and regular audits. Stay updated on cybersecurity best practices and regulatory compliance. 5. Campaign Management: Design, execute, and optimize Email and WhatsApp campaigns to drive customer engagement, retention, and acquisition. Monitor campaign performance, conduct A/B testing, and implement improvements for maximum impact. Qualifications Bachelor's degree in Business, Marketing, Computer Science, Data Analytics, or a related field. Proven experience in a role requiring a blend of technical, analytical, and operational skills, with a strong emphasis on IT and systems development. Demonstrable experience with SaaS platforms and their administration. Strong proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, BI tools like Tableau/Power BI). Hands-on experience in setting up and managing Email Marketing Platforms (e.g., Mailchimp, HubSpot, SendGrid) and WhatsApp Business API solutions. Practical experience working with APIs for system integrations and automation. Experience in application development support, testing, and UI/UX concepts. Basic understanding of CRM systems. Knowledge of IT security best practices and data protection protocols. Excellent problem-solving abilities and a keen eye for detail. Strong communication and interpersonal skills, with the ability to train others effectively. A "can-do" attitude and the ability to manage multiple priorities in a fast-paced environment. Work Timings: Mon-Sat (10 am-7 pm) Salary offered: 3.6 LPA- 4.2 LPA
Company Description Established in 2015 by Mallika Sharma, The Leather Laundry (TLL) offers a unique approach to sustainable luxury, focusing on the expert repair and meticulous restoration of leather goods. With a team of highly skilled technicians and a comprehensive suite of services, TLL breathes new life into handbags, shoes, luxury leather jackets, and sofas. We offer a convenient door pick-up and drop-off service across Pan India, ensuring your cherished items receive the care they deserve. Our mission is to extend the lifespan of your prized possessions while promoting responsible enjoyment of luxury goods. Role Description This is a full-time, on-site role for a Customer Service Representative located in Mayur Vihar. The Customer Service Representative will handle daily customer interactions, addressing inquiries, and resolving issues related to our leather care services. They will be responsible for ensuring customer satisfaction and enhancing the customer experience by providing timely and effective support. The role involves answering calls, responding to emails, managing service requests, and coordinating with the technical team to ensure seamless service delivery. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in enhancing and managing Customer Experience Strong communication and interpersonal skills Ability to work in a fast-paced environment Proficiency in handling customer inquiries through various channels (phone, email, etc.) Prior experience in the luxury goods or related industry is a plus Graduation or equivalent; further education in customer service or related field is beneficial Timings: Monday to Saturday 10:00 am-7:00 pm Salary: 25,000 to 30,000/ month (3.0 LPA to 3.6 LPA)
Job Summary: TLL is seeking a meticulous and detail-oriented Account Associate to join our growing team in Delhi. This pivotal role will encompass a range of accounting responsibilities, providing essential support to our financial operations. The ideal candidate will be a proactive individual with a strong understanding of accounting principles and proven experience in utilizing Tally accounting software . You will be responsible for managing various financial tasks, ensuring accuracy and efficiency in our day-to-day operations. This is an excellent opportunity for a motivated professional looking to expand their accounting skills within a dynamic environment. Key Responsibilities: Maintain accurate and up-to-date financial records, including but not limited to accounts payable and receivable, general ledger entries, and bank reconciliations. Process invoices, payments, and receipts efficiently and accurately. Assist in the preparation of financial statements, reports, and analyses as required. Manage and reconcile bank accounts, ensuring accuracy and resolving any discrepancies. Handle data entry and maintain organized financial documentation. Proficiently utilize Tally accounting software for data entry, report generation, and financial analysis, including the processing of billing and vouchers. Prepare and process billing accurately and in a timely manner. Generate and manage payment vouchers and general vouchers. Assist with tax-related documentation and compliance, including knowledge of TDS (Tax Deducted at Source) and GST (Goods and Services Tax). Support the month-end and year-end closing processes. Communicate effectively with vendors, clients, and internal teams regarding financial matters. Perform other accounting and administrative duties as assigned. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Ability to commute/relocate: Mayur Vihar Ph-I, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of experience do you have in using Tally? Experience: Accounting: 1 year (Required) Work Location: In person
Job Summary: TLL is seeking a meticulous and detail-oriented Account Associate to join our growing team in Delhi. This pivotal role will encompass a range of accounting responsibilities, providing essential support to our financial operations. The ideal candidate will be a proactive individual with a strong understanding of accounting principles and proven experience in utilizing Tally accounting software . You will be responsible for managing various financial tasks, ensuring accuracy and efficiency in our day-to-day operations. This is an excellent opportunity for a motivated professional looking to expand their accounting skills within a dynamic environment. Key Responsibilities: Maintain accurate and up-to-date financial records, including but not limited to accounts payable and receivable, general ledger entries, and bank reconciliations. Process invoices, payments, and receipts efficiently and accurately. Assist in the preparation of financial statements, reports, and analyses as required. Manage and reconcile bank accounts, ensuring accuracy and resolving any discrepancies. Handle data entry and maintain organized financial documentation. Proficiently utilize Tally accounting software for data entry, report generation, and financial analysis, including the processing of billing and vouchers. Prepare and process billing accurately and in a timely manner. Generate and manage payment vouchers and general vouchers. Assist with tax-related documentation and compliance, including knowledge of TDS (Tax Deducted at Source) and GST (Goods and Services Tax). Support the month-end and year-end closing processes. Communicate effectively with vendors, clients, and internal teams regarding financial matters. Perform other accounting and administrative duties as assigned. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Ability to commute/relocate: Mayur Vihar Ph-I, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of experience do you have in using Tally? Experience: Accounting: 1 year (Required) Work Location: In person
Job Summary: TLL is seeking a meticulous and detail-oriented Account Associate to join our growing team in Delhi. This pivotal role will encompass a range of accounting responsibilities, providing essential support to our financial operations. The ideal candidate will be a proactive individual with a strong understanding of accounting principles and proven experience in utilizing Tally accounting software . You will be responsible for managing various financial tasks, ensuring accuracy and efficiency in our day-to-day operations. This is an excellent opportunity for a motivated professional looking to expand their accounting skills within a dynamic environment. Key Responsibilities: Maintain accurate and up-to-date financial records, including but not limited to accounts payable and receivable, general ledger entries, and bank reconciliations. Process invoices, payments, and receipts efficiently and accurately. Assist in the preparation of financial statements, reports, and analyses as required. Manage and reconcile bank accounts, ensuring accuracy and resolving any discrepancies. Handle data entry and maintain organized financial documentation. Proficiently utilize Tally accounting software for data entry, report generation, and financial analysis, including the processing of billing and vouchers. Prepare and process billing accurately and in a timely manner. Generate and manage payment vouchers and general vouchers. Assist with tax-related documentation and compliance, including knowledge of TDS (Tax Deducted at Source) and GST (Goods and Services Tax). Support the month-end and year-end closing processes. Communicate effectively with vendors, clients, and internal teams regarding financial matters. Perform other accounting and administrative duties as assigned. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Ability to commute/relocate: Mayur Vihar Ph-I, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of experience do you have in using Tally? Experience: Accounting: 1 year (Required) Work Location: In person
Company Description The Leather Laundry (TLL), founded by Mallika Sharma in 2015, embodies a philosophy of timeless and sustainable luxury. TLL is renowned for its expert repairs and meticulous restoration of leather goods, including handbags, shoes, luxury leather jackets, and sofas. Our highly skilled technicians ensure that your cherished items regain their elegance through comprehensive services. With seamless door pick-up and drop-off service across Pan India, we cater to the demands of modern lifestyles while promoting sustainable luxury. Role Description This is a full-time on-site role for a Logistics and Data Analytics Head based in Mayur Vihar. The individual will oversee daily logistics operations, ensuring efficient workflow and timely deliveries. They will manage data analytics processes, conduct statistical analysis, develop data visualizations, and drive data-driven decision-making. The role requires optimizing logistics strategies and improving overall operational efficiency to meet the company’s sustainability goals. Qualifications Strong Analytical Skills and Data Science expertise Proficiency in Data Analytics and Statistics Experience in Data Visualization techniques and tools Excellent organizational and problem-solving abilities Ability to work independently and collaboratively in an on-site setting Experience in logistics management is a plus Bachelor's degree in Logistics, Data Science, Statistics, or related field. Salary Offered: 3.6 LPA- 4.2 LPA Working Hours: Monday to Saturday 10 am to 7 pm
Job Responsibilities Take Inbound calls and missed calls Establish long-standing and trusting connections by communicating professionally and empathetically with the clients. Actively handle calls and meet preset performance standards. Creating, maintaining, and updating spreadsheet data for review and analysis, as well as benchmarking performance. Maintain client interaction logs & handle customer accounts through CRM software. Follow communication protocols, rules, and policies Maintaining cross departmental communications wherever required and ensuring timely resolution is being provided to clients. Communicate with customers to inform status of their products, any additional permissions to be sought, and any issues that are to be brought to their notice. Keeping track of urgent orders and ensuring that they are done on high priority, and being the point of contact throughout the service cycle until dispatched to the customer. Qualifications Requirement Bachelor’s degree or equivalent education Good Proficiency in English and Hindi (spoken and written) Need to have basic proficiency with Excel for data entry Skills Requirement Proactive working attitude , quick learning ability, and good problem solving skills. Previous working experience with spreadsheets, data entry, customer service calls is an added advantage in your onboarding Open to adapt to organisational changes Open to adapting to cross-departmental shuffling if found suitable for another profile in same organization Salary - Around 20-25K Location - Mayur Vihar, Delhi Job Type - Full-Time / On-site Timings - 10.00 am to 7.00 pm (Mon-Sat) Joining Type - Immediate Industry: Consumer Services Employment Type : Full-time Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer Service: 1 year (Required) Language: English (Required) Work Location: In person
Job Responsibilities Take Inbound calls and missed calls Establish long-standing and trusting connections by communicating professionally and empathetically with the clients. Actively handle calls and meet preset performance standards. Creating, maintaining, and updating spreadsheet data for review and analysis, as well as benchmarking performance. Maintain client interaction logs & handle customer accounts through CRM software. Follow communication protocols, rules, and policies Maintaining cross departmental communications wherever required and ensuring timely resolution is being provided to clients. Communicate with customers to inform status of their products, any additional permissions to be sought, and any issues that are to be brought to their notice. Keeping track of urgent orders and ensuring that they are done on high priority, and being the point of contact throughout the service cycle until dispatched to the customer. Qualifications Requirement Bachelor’s degree or equivalent education Good Proficiency in English and Hindi (spoken and written) Need to have basic proficiency with Excel for data entry Skills Requirement Proactive working attitude , quick learning ability, and good problem solving skills. Previous working experience with spreadsheets, data entry, customer service calls is an added advantage in your onboarding Open to adapt to organisational changes Open to adapting to cross-departmental shuffling if found suitable for another profile in same organization Salary - Around 20-25K Location - Mayur Vihar, Delhi Job Type - Full-Time / On-site Timings - 10.00 am to 7.00 pm (Mon-Sat) Joining Type - Immediate Industry: Consumer Services Employment Type : Full-time Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Customer Service: 1 year (Required) Language: English (Required) Work Location: In person