IT Director- Shared Services

Position Summary

Key Responsibilities

Business Partnership – GCE

• Serve as the primary IT point of contact for the GCE business unit.

• Translate business needs into actionable IT strategies and solutions.

• Lead the delivery of IT initiatives, including ERP (Infor M3), CRM, BI/Analytics, and infrastructure standardization.

Shared Services Leadership – Chennai

• Lead the growth and maturity of the IT SSC in Chennai, targeting expansion across SAP, infrastructure, compliance, and data engineering.

• Support recruitment, onboarding, and development of SSC talent.

• Ensure high-quality, standardized, and scalable service delivery to global stakeholders.

Strategic & Operational Leadership

• Contribute to the evolution of the global IT operating model and service delivery framework.

• Support enterprise-wide initiatives such as SAP S/4HANA migration, M3 rationalization, cybersecurity, and AI-driven productivity.

• Participate in IT governance forums and collaborate with global IT and business leaders.

Qualifications

• Bachelor’s or Master’s degree in IT Computer Science, or related field. •

15+ years of progressive IT leadership experience, preferably in manufacturing or industrial sectors.

• Proven experience in business partnering and shared services management.

• Strong knowledge of ERP systems (Infor M3, SAP), infrastructure, and cybersecurity.

• Excellent communication, stakeholder engagement, and change management skills.

Preferred Attributes

• Experience working in global matrix organizations.

• Ability to lead cross-functional teams across time zones and cultures.

• Exceptional communicator at all employee levels including senior executives. • Effective at building relationships and trust.

• Strong collaboration skills across functions and business platforms.

• Negotiates with associates with a respectful give-and-take approach, where decisions are shared. Influencing and driving performance without authority.

• Results-oriented with the ability to make decisions and to follow through on programs and developed policies.

• Bias for action; a sense of urgency; initiative-taker; moves with speed.

• Focus on delivering results and continuous improvement.

• Manages workload efficiently and effectively. Prioritizes for maximum impact.

• Agile mind; quick on one’s feet. • Good at synthesizing data and distilling key points. • Can dive deep into detail to support root cause analysis yet understands the big picture. Insightful, deductive reasoner, fact-based analytical person.

• Integrity, credibility, and character with demonstrated ethical behaviors.

• A collaborator and leader with self-confidence, humility, and consultative skills to positively influence the business. •

A tenacious, operationally minded individual with a strong work ethic.

Why Join Us?