Internal Firm Services - Administration - Facilities & Infrastructure - Manager

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects. In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  

Job Title: Manager

Department: IFS - AdministrationReports To: Senior Manager – IFS- AdministrationLocation: HyderabadEmployment Type: Full-Time

Job Summary

The Manager – IFS – Administration is responsible for the seamless integration and delivery of all facility-related services across one or multiple sites. This includes managing both hard services (maintenance, HVAC, electrical, plumbing, etc.) and soft services (cleaning, security, catering, waste management, etc.), ensuring a safe, clean, and efficient working environment. The role demands strong leadership, vendor management, cost optimization, and compliance oversight.

Key Responsibilities

Facility and Operational Management:

• Supervise daily operations of facility services (housekeeping, pantry & pest
  

control) ensuring optimal performance.

• Maintain the infrastructure of buildings, including HVAC systems, lighting,
  

and plumbing.

• Implement and monitor planned preventive maintenance (PPM) and reactive
  

maintenance schedules.

• Manage facility improvement, new and renovation projects including minor
  

civil/electrical works.

Vendor & Contract Management

• Manage outsourced service providers and ensure service level agreements
  

(SLAs) and key performance indicators (KPIs) are met.

• Conduct regular performance reviews.
  

Health, Safety, And Compliance

• Ensure all facilities comply with local regulations, environmental laws, and
  

occupational health & safety standards.

• Develop and implement emergency preparedness plans, including fire safety,
  

evacuation drills, and disaster recovery procedures.

Financial Management

• Monitor cost control, vendor billing, and procurement of consumables or
  

services.

• Analyse operational costs and identify areas for improvement and savings.
  

People & Client Management

• Lead a team of facility executives, technicians, and support staff.
• Serve as the primary point of contact for client facility-related needs and issues.
• Ensure high levels of employee satisfaction with facility services.
• Collaborate with HC, Technology and other business units to support their
  

facility needs

• Handle facility-related grievances and ensure timely resolution.
  

Sustainability & Continuous Improvement

• Implement initiatives such as energy efficiency, waste reduction, and water
  

conservation.

• Utilize data analytics to drive continuous improvement in service delivery.
• Conduct satisfaction surveys and resolve escalations effectively.
• Generate periodic reports on facility performance, energy consumption, and
  

incident management.

Space & Asset Management

• Maintain updated space allocation records ,support seat planning and
  

moves/adds/changes .

• Oversee asset tracking ,inventory and maintenance schedule.
  

Qualifications

Bachelor's degree in Engineering (Mechanical, Electrical, Civil), Hotel Management or Business Administration.Minimum 10 years of relevant experience in facility or property management, with at least 3 years in a managerial role.Strong understanding of integrated facilities management systems and standards.

Key Skills

Strong leadership and interpersonal skillsExcellent problem-solving and crisis management abilitiesKnowledge of building automation systems (BAS/BMS)Proficiency in MS Office and facilities software