It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.The Quality Auditor is a vital member of the Integrated Logistics Team, responsible for ensuring quality and compliance throughout the supply chain. Reporting to the Integrated Logistics Quality Manager, they collaborate closely with the Excellence, Operations, Performance, and Business Analytics teams. The Quality Auditor also acts as a backup to the Quality Manager or Deputy when assigned.
How you create impact
Problem SolvingTypical challenges include:
- Ensuring KN IL operations comply with GxP healthcare standards, meet customer needs, and follow best practices
- Managing CAPA through training, audits, and handling non-conformities
- Qualifying suppliers and assessing risks
- Managing changes effectively
Development and Implementation of Quality Processes
- Follow quality standards to meet customer expectations
- Assist in creating and enforcing quality processes across departments
- Verify that quality processes are applied and effective
- Monitor and report on quality and business controls to meet targets
- Manage daily quality tasks, resolve issues, and keep stakeholders informed
- Serve as main contact for customer and LSP quality topics
- Participate in customer and LSP quality meetings
- Support compliance with customer quality standards
- Assist with change control procedures
Supplier Qualification & Release
- Manage suppliers following customer and KN rules
- Help qualify suppliers per customer requirements
- Maintain KN Pharma Auditor certification if required
- Conduct due diligence, quality checks, change control, and monitor supply chain security
Audits
- Organize and perform internal, global, authority, external, and customer audits
- Share audit reports and oversee corrective actions and CAPA follow-up
Trainings
- Develop and maintain training programs for quality-related tasks
- Conduct internal GxP training, track training needs, ensure compliance, and verify training effectiveness
Document Management
- Ensure good documentation practices (ALCOA+) for document storage and archiving
- Train staff on documentation accuracy and requirements
- Assist in developing and updating work instructions (WI) and SOPs to ensure consistency
- Keep documents current with KN IMS and industry standards
- Manage Technical Quality Agreements (TQA) with customers and LSPs as needed
Non-conformity (NC) Handling
- Support management of customer complaints
- Review and approve deviations, ensuring effectiveness
- Identify gaps and create action plans to improve NC handling
- Create, assign, and manage CAPAs until closure and effectiveness are confirmed
- Report NCs promptly with proper documentation
- Monitor SLAs for NC and CAPA timelines
- Collaborate with LSPs and customers to ensure CAPA success
- Help develop preventive strategies for future issues
- Track and analyze NC and Delivery Service Issues (DSI)
Continuous Improvement
- Ensure continuous improvement processes are implemented and followed
- Support quality improvement activities
- Assist in developing tools and processes to enhance productivity and profitability
What we would like you to bring
- 3–5 years’ experience in the pharmaceutical industry, covering logistics, freight forwarding, warehousing, and transportation
- Certifications in ISO 9001, GxP, GDP, CAPA, Six Sigma
- Strong background in supplier qualification, risk assessment, and change control
- Excellent written and verbal communication skills in English
- Strong time management and ability to work under tight operational constraints
- Willingness to travel domestically and internationally
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
