Information Technology Support Specialist

Job Title:

Location:

Department:

Reports To:

Apply here : https://forms.gle/xnyvhSqZkm5jax4LA

Job Summary:

IT Support Executive

Key Responsibilities:

IT Support & Operations:

• Manage the IT support to provide

  timely and effective technical assistance

  to employees.
• Develop and enforce

  IT policies, procedures, and best practices

  to improve system uptime and efficiency.
• Oversee

  incident management, troubleshooting, and resolution

  of hardware, software, and network issues.
• Maintain

  IT service management (ITSM) tools/Dashbords

  and ensure SLA compliance for internal users.
• Collaborate with stakeholders to understand IT requirements and implement solutions.

IT Asset Management:

• Establish and maintain an

  IT asset inventory system

  , tracking the lifecycle of hardware and software.
• Ensure compliance with

  software licensing and procurement policies

  .
• Optimize asset utilization and manage

  vendor relationships

  for IT purchases and services.
• Plan for

  IT infrastructure upgrades

  and replacements to minimize disruptions.

Information Security & Compliance:

• Implement and oversee

  cybersecurity measures

  , ensuring protection against threats and vulnerabilities.
• Develop and enforce

  data protection and access control policies

  in line with regulatory compliance.
• Conduct periodic

  security audits, risk assessments, and penetration testing

  .
• Educate employees on

  IT security awareness

  and best practices.

SharePoint Intranet Development & Management:

• Lead the development and enhancement of the company's

  SharePoint intranet

  to streamline internal communication and collaboration.
• Work with HR, Operations, and other departments to customize

  SharePoint workflows, document management systems, and portals

  .
• Ensure the intranet is user-friendly, updated regularly, and serves as a

  central knowledge repository

  .
• Integrate SharePoint with other enterprise applications for

  seamless digital workplace experience

  .

Qualifications & Skills:

• Bachelor's degree in

  Information Technology, Computer Science, or a related field

  .

• 2+ years

  of experience in IT support, asset management, and information security.
• Strong knowledge of

  IT infrastructure, networks, and cloud-based systems

  .
• Hands-on experience with

  SharePoint development and administration

  .
• Familiarity with

  ITIL frameworks, cybersecurity principles, and compliance standards

  (ISO 27001, GDPR, etc.).
• Strong

  problem-solving, communication, and leadership

  skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Certifications:

• ITIL Foundation Certification

  (Preferred)

• Microsoft Certified: SharePoint Administrator

  (Preferred)

• CompTIA Security+ / CISSP

  (Preferred)

Why Join Us?

• Opportunity to lead IT operations in a dynamic and growing organization.
• Work on innovative IT solutions and digital workplace initiatives.
• Competitive salary and professional growth opportunities.

IT operations, security, and SharePoint development