Information Technology Support Specialist

Company Description

DgITmatrix was founded with the goal of providing reliable, straightforward, and cost-effective IT support solutions. The company specializes in delivering professional IT services across hardware, software, and cloud platforms. By focusing on seamless operations and client satisfaction, Digital IT Matrix enables organizations to achieve efficiency and peace of mind.

Role Description

This is a contract-based, on-site role in Cuddapah, AP(Kadapa) for an IT Support Specialist. The individual will be responsible for providing technical support & resolve IT-related issues, troubleshooting hardware and software problems.

Candidate shoud provide technical support on laptops, desktops and printers , softwares, LAN, WiFi, CCTV.

• Attend calls and resolve support tickets on field for home & office users and inside office for walk-in users.
• Work and resolve IT hardware and software issues.

Freshers must have strong knowledge and well trained Hardware and networking. CCTV experience is a plus.

Qualifications

Proficiency in Technical Support and Troubleshooting to diagnose and resolve software and hardware issues

Practical experience with Desktop Computers and Information Technology systems

Proven track record in providing end-user assistance on Laptops, deaktops, printers.

Strong problem-solving skills and attention to detail

Good communication skills and ability to work in a team-oriented environment

Trained in Hardware & networking or a related field, or equivalent work experience.

Telugu , Hindi is must for communication in Kadapa.AP.