Information Technology Support Engineer

Key Responsibilities:

1. Employee Onboarding & Offboarding

● Create and manage user accounts in Google Workspace, Jira, and Confluence.

● Provide laptops to new employees and assist with login and password setup.

● Guide users through application setup and system configurations.

● Disable user accounts and revoke access during offboarding across all systems.

2. IT Inventory & Procurement

● Maintain and update IT hardware and software inventory (e.g., laptops, licenses).

● Prepare laptops in bulk for onboarding (Ubuntu and Windows environments).

● Coordinate with vendors for procurement of laptops based on business needs.

● Maintain license tracking sheets for tools like MS Office and other software.

3. Help Desk Support

● Provide remote support for users across Linux (Ubuntu), Windows, and macOS.

● Troubleshoot and resolve hardware, software, and peripheral-related issues.

● Install user-specific applications (e.g., MySQL, IntelliJ), apply firmware and software

patches.

● Coordinate and follow up on hardware repairs with vendors.

● Monitor system and network performance; manage passwords and identity-related

issues.

4. Google Workspace Administration

● Manage the user lifecycle: create, delete, rename users, and reset passwords.

● Assist users in setting up 2-Step Verification and installing Workspace apps.

● Transfer file ownership before user deletion.

● Create, manage, and delete Google Groups, and configure access permissions.

Preferred Qualifications:

● 1–3 years of experience in IT support or system administration.

● Basic understanding of Linux (Ubuntu Desktop OS).

● Working knowledge of Windows and macOS environments.

● Familiarity with Zoho UEM or similar user management tools is a plus.

● Hands-on experience with Google Workspace administration.

● Proficient in using remote support and troubleshooting tools.

Soft Skills & Attributes:

● Passionate about IT systems, tools, and technology.

● Eager to learn and grow in a collaborative team environment.

● Excellent problem-solving and multitasking capabilities.

● Well-organized and detail-oriented in documentation and execution.