Job Role: Principal / Director Strategy Consulting for Indian Emerging Consumer Companies Location: Mumbai About Cedar: We are a Forbes ranked consulting firm (www.cedar-consulting.com) with a 35-year track-record and network of global offices. Our consumer clients have included retail, apparel & footwear, personal care, food and beverage global & select Indian firms. We are seeking to build a consulting practice focused on emerging Indian consumer firms that may be at start-up stage up to 300 – 500 crore emerging firms. While these founders have a vision for their product, and have shown success, they need fast-track market and business plans, and an ability to create an agile organization to ensure accelerated success in a highly competitive market – often pushed by their VC and PE investors. Our Balanced Scorecard thought leadership provides us and our clients the tools to build a strategy to drive breakthrough performance on a fast-track basis. Experience & Qualification required: If you have 10-14 years of management consulting experience with a recognized consulting firm with consumer clients in market or business strategy, this is an opportunity that you could find interesting as it could provide you an opportunity to fast-track your career in a practice leadership role. This role would require you to have experience in consulting business development, either individually or having participated actively with your leadership in that role. An MBA from top school is key with all the other required attributes required from an excellent consultant – analysis, communications, proposal development, client management, project & team management skills. Please write to us at Sumit.raisinghani@cedar-consulting.com Looking forward to hearing from you.
Job Title: Principal | Financial Services Technology Practice Location: Mumbai About Cedar Group: Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's teams have been assisting clients in areas of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. The firm’s heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of Balanced Scorecard – a leading strategy deployment and performance management tool used by firms globally. Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), for over 30 years, has been the definitive source for independent, research, news-analysis and advisory specialized in Financial Technology markets globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. This strong financial technology proposition also adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information, please visit the IBS website. Cedar Ventures, a Seed/Venture Capital effort focused on the Consumer and FinTech space, and the CedarIBSI FinTech Lab , an accelerator in the heart of Dubai’s Internet City that is aimed at bringing financial technology firms and banks in the GCC to work together. Job Purpose: Role primarily involves client relationship management, delivery leadership, with business and practice development responsibilities including cross-sell through proactive client engagement. Principal Accountabilities: Primary responsibility includes client relationship, delivery leadership, business development and team management. Role requires building relationships with clients, opportunity identification & sales conversion, and providing delivery leadership. The engagements are primarily in the banking & financial services industry and would involve active engagement with CXO/Senior level client personnel, and would involve strong skills of issue identification, solution development and leadership presentations. Cedar’s Financial Services Technology practice involves design of digital and IT strategy, enterprise architecture design, selection and program management of leading technology solutions. Cedar’s FS practice is rich in programs across Strategy formulation and execution, Business, Process and Organization transformation. Role requires a good understanding of financial and banking technology domain both at a conceptual and at an operational level. Relevant experience in Retail, Corporate and Digital banking would be key. International experience would be a plus. Understanding of emerging trends in Fintech, Core banking, Payments and Digital would be critical and a strong appetite for learning would be key. Leading and managing the team would be part of the role. Job includes significant opportunities for active contribution of articles,thought leadership papers and industry engagement. Penchant for speaking and writing would be key. We have offices in global cities, and a large number of projects presently executed in the Asia/Middle East region. Competencies: Technical: Highly proficient at the MS office suite Project Management qualification is a plus Soft skills: Excellent communication and inter-personal skills Strong global orientation with an excitement to interact with Cedar and IBSI’s multi-cultural teams. Execution-focused Highly organized and detail-oriented Good problem-solving skills Ability to multi-task across activities along with different teams. Qualifications and relevant experience: MBA or a master’s degree from top-tier business school 12+ years of relevant experience Proven track record of client relationship & delivery leadership
As a Principal in the Financial Services Technology Practice at Cedar Group, you will play a crucial role in client relationship management, delivery leadership, and business development. Your responsibilities will include building strong client relationships, identifying opportunities, converting sales, and providing leadership in project delivery. You will be actively engaged with CXO and senior-level client personnel in the banking and financial services industry, where your skills in issue identification, solution development, and leadership presentations will be essential. The Financial Services Technology practice at Cedar focuses on digital and IT strategy design, enterprise architecture, technology solution selection, and program management. This practice covers a wide range of programs including strategy formulation, business transformation, process optimization, and organizational change. To excel in this role, you will need a deep understanding of financial and banking technology, particularly in retail, corporate, and digital banking sectors. International experience will be a definite advantage. Given our global presence, you can expect to work on projects across different regions, especially in Asia and the Middle East. In terms of technical competencies, proficiency in the MS Office suite is essential. Possessing a Project Management qualification would be an added advantage. Your soft skills will also be crucial, including excellent communication, strong interpersonal skills, a global mindset, execution focus, organizational skills, problem-solving abilities, and the capacity to multitask effectively with diverse teams. As for qualifications, we are looking for candidates with an MBA or a master's degree from a top-tier business school, along with a minimum of 12 years of relevant experience. A proven track record in client relationship management and delivery leadership will be highly valued in this role. If you are excited about engaging with Cedar and IBSI's multi-cultural teams, have a passion for driving business growth, and possess the required expertise in financial services technology, we encourage you to apply and be a part of our dynamic team.,
Role: Program Manager CRM Location: Mumbai About Cedar Management Consulting: Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's teams have been assisting clients in areas of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. The firm’s heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of Balanced Scorecard – a leading strategy deployment and performance management tool used by firms globally. Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), for over 30 years, has been the definitive source for independent, research, news-analysis and advisory specialized in Financial Technology markets globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. This strong financial technology proposition also adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information, please visit the IBS website. Cedar Ventures, a Seed/Venture Capital effort focused on the Consumer and FinTech space, and the CedarIBSI FinTech Lab , an accelerator in the heart of Dubai’s Internet City that is aimed at bringing financial technology firms and banks in the GCC to work together. Principal Accountabilities: We are seeking a dynamic and experienced Program Manager – CRM to lead and drive large-scale CRM transformation programs for our banking clients. The ideal candidate will bring deep domain expertise in the banking sector , coupled with hands-on experience in MS Dynamics CRM implementations. This is a high-impact role for a young, energetic leader who thrives in a fast-paced, client-facing environment. Lead end-to-end CRM program delivery for banking clients, ensuring alignment with business goals and timelines. Manage stakeholder expectations, project governance, and cross-functional teams across geographies. Drive CRM solution design, rollout strategy, and change management initiatives. Collaborate with internal and external teams to ensure seamless integration with banking systems. Monitor project KPIs, budgets, and risk mitigation plans. Provide thought leadership and contribute to CRM practice development. We have offices in global cities, and many projects presently executed in the Asia/Middle East region. Competencies: Technical: Strong understanding of the BFSI industry Good appreciation of both traditional and emerging financial technology areas Experience working in a consulting environment or managing multi-country CRM implementations. Demonstrated ability to lead young, diverse, and high-performing teams Soft skills: Excellent communication and inter-personal skills Strong global orientation with an excitement to interact with Cedar and IBSI’s multi-cultural teams Execution and solution-focused Highly organized and detail-oriented Good problem-solving skills Ability to multi-task across activities along with different teams. Qualifications and relevant experience: 10+ years of experience in IT program management with a strong focus on CRM solutions. Proven track record of MS Dynamics CRM or Oracle CX rollouts in the banking domain . Strong understanding of banking processes, customer lifecycle management, and regulatory compliance. Excellent stakeholder management, communication, and leadership skills. PMP / Prince2 / Agile certifications are a plus.
Role: Business Analyst | CRM Function: Management Consulting Location: Mumbai (Onsite travel) About Cedar: Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's teams have been assisting clients in areas of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. The firm’s heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of Balanced Scorecard – a leading strategy deployment and performance management tool used by firms globally. Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), for over 30 years, has been the definitive source for independent, research, news-analysis and advisory specialized in Financial Technology markets globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. This strong financial technology proposition also adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information, please visit the IBS website. Cedar Ventures, a Seed/Venture Capital effort focused on the Consumer and FinTech space, and the CedarIBSI FinTech Lab , an accelerator in the heart of Dubai’s Internet City that is aimed at bringing financial technology firms and banks in the GCC to work together. Principal Accountabilities: We are looking for a Business Analyst – CRM to join our dynamic team in Mumbai. This role is ideal for a seasoned professional with deep expertise in CRM systems and a strong background in business analysis within the banking domain . The candidate will play a pivotal role in bridging business needs with technology solutions, driving CRM strategy, and leading functional teams across large-scale transformation programs. Lead functional analysis and requirement gathering for CRM initiatives in the banking sector. Act as a liaison between business stakeholders and technical teams to ensure solution alignment. Define and document business processes, functional specifications, and user stories. Drive CRM roadmap planning, solution design, and functional testing. Conduct workshops, stakeholder interviews, and gap analysis sessions. Provide leadership to junior BAs and functional consultants. Ensure compliance with regulatory and data governance standards in CRM implementations. We have offices in global cities, and many projects presently executed in the Asia/Middle East region. Competencies: Technical: Strong understanding of the BFSI industry Good appreciation of both traditional and emerging financial technology areas Hands-on experience with CRM platforms such as MS Dynamics CRM, VeriPark, or similar. Soft skills: Excellent communication and inter-personal skills Strong global orientation with an excitement to interact with Cedar and IBSI’s multi-cultural teams Execution and solution-focused Highly organized and detail-oriented Good problem-solving skills Ability to multi-task across activities along with different teams. Qualifications and relevant experience: 10 years of experience in business analysis and functional leadership roles. Strong domain knowledge in banking and financial services. Proven ability to lead cross-functional teams and manage client relationships. Excellent analytical, documentation, and communication skills. Familiarity with Agile and Waterfall methodologies.
As a Business Analyst - CRM at Cedar Management Consulting International, you will be joining a dynamic team in Mumbai. This role is perfect for a seasoned professional with a deep expertise in CRM systems and a strong background in business analysis within the banking domain. Your main responsibility will be to bridge business needs with technology solutions, drive CRM strategy, and lead functional teams across large-scale transformation programs. Your key accountabilities will include leading functional analysis and requirement gathering for CRM initiatives in the banking sector, acting as a liaison between business stakeholders and technical teams to ensure solution alignment, defining and documenting business processes, functional specifications, and user stories, driving CRM roadmap planning, solution design, and functional testing, conducting workshops, stakeholder interviews, and gap analysis sessions, providing leadership to junior BAs and functional consultants, and ensuring compliance with regulatory and data governance standards in CRM implementations. In terms of competencies, you should have a strong understanding of the BFSI industry, good appreciation of both traditional and emerging financial technology areas, and hands-on experience with CRM platforms such as MS Dynamics CRM, VeriPark, or similar. Your soft skills should include excellent communication and interpersonal skills, a strong global orientation with an excitement to interact with Cedar and IBSI's multi-cultural teams, an execution and solution-focused mindset, high organization and detail orientation, good problem-solving skills, and the ability to multi-task across activities along with different teams. To be eligible for this role, you should have at least 10 years of experience in business analysis and functional leadership roles, strong domain knowledge in banking and financial services, proven ability to lead cross-functional teams and manage client relationships, excellent analytical, documentation, and communication skills, and familiarity with Agile and Waterfall methodologies.,
Job Summary We are seeking a proactive IT Support professional to join our Mumbai office. The role will assist the central IT team by managing the IT Helpdesk and providing frontline support across laptops, desktops, network, and software systems for users based locally and across global offices. Accountabilities Provide local & remote technical support to users across India and international offices Manage the IT Helpdesk with 100% response rate and aim for 70% issue resolution within the same day Troubleshoot laptop, desktop, AD Server, printer, phone, and network-related issues Install and configure Windows 11, Office 365 apps, WiFi routers/APs, printers, and AVAYA IP Office phones System and Troubleshooting Perform setup & troubleshoot of Domain Connection, MS Outlook, Teams, OneDrive, SharePoint and manage O365-related issues Monitoring and managing Regular Backup system Carry out network cabling, I/O punching, crimping , and home router setups Knowledge of Firewall and Switch & Wi-Fi router configuration Maintain hardware & software inventory , perform user data backups , and update documentation Managing and Monitoring of EndPoint security and Troubleshooting Install updates / patches and diagnose issues across systems and applications Education & Work Experience Requirements 3-5 years of experience in IT support / Technical helpdesk Other Requirements Strong knowledge of Windows OS, O365 suite, and Networking Working experience with routers, WiFi, printers, & backup tools Good verbal and written communication skills Ability to troubleshoot independently and manage tasks with minimal supervision About Cedar Group Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's team has been assisting clients in the area of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. Its heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of the Balanced Scorecard –a leading strategy-deployment and performance management tool in today’s World. As a general management consulting firm, it assists clients across these areas in an integrated fashion – from strategy formulation to execution and implementation. For more information, please visit our website. Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), has been the definitive source for independent, in-depth news, research and analysis of the financial technology market globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research report portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. Its research covers all key areas of banking technology systems, and over 350 suppliers – both in terms of legacy banking systems, and also new age financial technology firms. This strong financial technology proposition adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information please visit the IBS website. The group also runs Cypress Analytica , a business intelligence unit that provides innovative analytical solutions to clients across industry sectors. Cedar Ventures , a Seed/Venture Capital fund focused on the Consumer and FinTech space, and the CedarIBSI Lab , an accelerator in the heart of Dubai’s Internet City that is aimed at bringing financial technology firms and banks in the GCC to work together. For more information, please visit: www.cedar-consulting.com
Role: Business Analyst | CRM Function: Management Consulting Location: Mumbai (Onsite travel) About Cedar: Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's teams have been assisting clients in areas of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. The firm’s heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of Balanced Scorecard – a leading strategy deployment and performance management tool used by firms globally. Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), for over 30 years, has been the definitive source for independent, research, news-analysis and advisory specialized in Financial Technology markets globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. This strong financial technology proposition also adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information, please visit the IBS website. Cedar Ventures, a Seed/Venture Capital effort focused on the Consumer and FinTech space, and the CedarIBSI FinTech Lab , an accelerator in the heart of Dubai’s Internet City that is aimed at bringing financial technology firms and banks in the GCC to work together. Principal Accountabilities: We are looking for a Business Analyst – CRM to join our dynamic team in Mumbai. This role is ideal for a seasoned professional with deep expertise in CRM systems and a strong background in business analysis within the banking domain . The candidate will play a pivotal role in bridging business needs with technology solutions, driving CRM strategy, and leading functional teams across large-scale transformation programs. Lead functional analysis and requirement gathering for CRM initiatives in the banking sector. Act as a liaison between business stakeholders and technical teams to ensure solution alignment. Define and document business processes, functional specifications, and user stories. Drive CRM roadmap planning, solution design, and functional testing. Conduct workshops, stakeholder interviews, and gap analysis sessions. Provide leadership to junior BAs and functional consultants. Ensure compliance with regulatory and data governance standards in CRM implementations. We have offices in global cities, and many projects presently executed in the Asia/Middle East region. Competencies: Technical: Strong understanding of the BFSI industry Good appreciation of both traditional and emerging financial technology areas Hands-on experience with CRM platforms such as MS Dynamics CRM, VeriPark, or similar. Soft skills: Excellent communication and inter-personal skills Strong global orientation with an excitement to interact with Cedar and IBSI’s multi-cultural teams Execution and solution-focused Highly organized and detail-oriented Good problem-solving skills Ability to multi-task across activities along with different teams. Qualifications and relevant experience: 10 years of experience in business analysis and functional leadership roles. Strong domain knowledge in banking and financial services. Proven ability to lead cross-functional teams and manage client relationships. Excellent analytical, documentation, and communication skills. Familiarity with Agile and Waterfall methodologies.