Program Manager - CRM

Role:

Location:

About Cedar Management Consulting:

Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's teams have been assisting clients in areas of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. The firm’s heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of Balanced Scorecard – a leading strategy deployment and performance management tool used by firms globally.

Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), for over 30 years, has been the definitive source for independent, research, news-analysis and advisory specialized in Financial Technology markets globally. Headquartered in the UK with offices around the world, IBSI has an integrated offering which includes a comprehensive research portfolio, an active news platform, a range of value-added-services, and the iconic IBS Journal, which has been a key publication for the overall financial services industry globally. This strong financial technology proposition also adds immense value to the technology consulting practice of Cedar, where clients appreciate in-depth research offerings on their industry from IBS Intelligence. For more information, please visit the IBS website.

CedarIBSI FinTech Lab

Principal Accountabilities:

dynamic and experienced Program Manager – CRM

• Lead end-to-end CRM program delivery for banking clients, ensuring alignment with business goals and timelines.
• Manage stakeholder expectations, project governance, and cross-functional teams across geographies.
• Drive CRM solution design, rollout strategy, and change management initiatives.
• Collaborate with internal and external teams to ensure seamless integration with banking systems.
• Monitor project KPIs, budgets, and risk mitigation plans.
• Provide thought leadership and contribute to CRM practice development.
• We have offices in global cities, and many projects presently executed in the Asia/Middle East region.

Competencies:

Technical:

• Strong understanding of the BFSI industry
• Good appreciation of both traditional and emerging financial technology areas
• Experience working in a consulting environment or managing multi-country CRM implementations.
• Demonstrated ability to lead young, diverse, and high-performing teams

Soft skills:

• Excellent communication and inter-personal skills
• Strong global orientation with an excitement to interact with Cedar and IBSI’s multi-cultural teams
• Execution and solution-focused
• Highly organized and detail-oriented
• Good problem-solving skills
• Ability to multi-task across activities along with different teams.

Qualifications and relevant experience:

• 10+ years of experience

  in IT program management with a strong focus on CRM solutions.
• Proven track record of

  MS Dynamics CRM

  or

  Oracle CX

  rollouts in the

  banking domain

  .
• Strong understanding of banking processes, customer lifecycle management, and regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.
• PMP / Prince2 / Agile certifications are a plus.