Information Technology Support Engineer

Job Summary

automation and CI/CD pipelines using Azure DevOps

Key Responsibilities

• System & User Support

• Provide end-to-end support for desktops, laptops, printers, and mobile devices.
• Manage user onboarding, offboarding, and access controls (Active Directory, Intune, O365).
• Troubleshoot hardware, OS, and application issues.

• Networking & Infrastructure

• Configure, manage, and troubleshoot firewalls, routers, and switches.
• Maintain and monitor network security and connectivity.
• Support VPN, Wi-Fi, and remote access solutions.

• Server & Application Support

• Manage and maintain Windows Servers, Exchange, and SharePoint environments.
• Perform backup and recovery operations using Veeam.
• Support SQL Server databases (basic administration, backup, monitoring).

• Cloud & Security

• Administer Microsoft 365 (O365, Teams, OneDrive, SharePoint Online).
• Manage Azure services including Intune, Azure AD, Defender, and

  Azure DevOps (pipelines, repos, artifacts, boards)

  .
• Build and maintain

  CI/CD pipelines in Azure DevOps

  for automation, testing, and deployment.
• Monitor and enhance security posture to comply with

  CMMC

  and

  ISO 27001

  standards.

• Compliance & Documentation

• Maintain IT documentation, SOPs, and asset registers.
• Ensure compliance with organizational IT security policies and international standards.
• Assist with internal and external IT audits.

Required Skills & Experience

• Technical Expertise

• Strong knowledge of

  firewalls, routers, and switches

  .
• Experience with

  Windows Server administration

  and

  Active Directory

  .
• Hands-on with

  Microsoft 365 (O365, Exchange, SharePoint)

  .
• Experience in

  backup solutions (Veeam)

  .
• Familiarity with

  SQL Server

  management.
• Proficient in

  Azure Intune, Azure AD, Defender, and Azure DevOps (CI/CD pipelines)

  .

• Networking & Security

• Proficiency in

  network troubleshooting and monitoring tools

  .
• Understanding of

  VPNs, DHCP, DNS, TCP/IP, VLANs

  .
• Knowledge of

  CMMC, ISO 27001, and security best practices

  .

• Soft Skills

• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks.
• Excellent communication and documentation skills.

Customer-first mindset with proactive support approach.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: DevOps Engineer Expert (bonus)
• CompTIA Network+ or Security+
• ITIL Foundation (optional but a plus)
• Veeam Certified Engineer (VMCE)