Information Technology Support Engineer

About This Role

IT Support Engineer

Responsibilities

• Follow IT service processes

  :

  Adhere to defined procedures for all IT-related activities.
• Escalation management

  :

  Make timely escalations for dependent services.
• Remote & shift support

  :

  Provide US remote support or work in night shifts.
• IT asset management

  :

  Maintain and manage IT assets effectively.
• IP Phones & VC setup

  :

  Assist users in setting up IP Phones and video conferencing equipment.
• Data Center support

  :

  Provide onsite support for break-fix internet links and services under IT manager’s guidance.
• Hardware troubleshooting

  :

  Diagnose and fix PCs, laptops, servers, and network devices (Fortigate firewall, switches, Meraki access points, VOIP).
• OS installation & configuration

  :

  Install and configure Windows 10, 11, and Server 2019.
• MS 365 support

  :

  Provide troubleshooting for MS 365 cloud exchange server.
• User support

  :

  Assist users with hardware and software issues.
• Vendor coordination

  :

  Follow up with external service providers for lease line and VOIP issues.

Requirements / Key Attributes

• Minimum 1 Year of experience IT infrastructure or desktop engineer
• Education

  :

  Bachelor’s Degree required.
• Technical expertise

  :

  In-depth knowledge to resolve software, hardware, and networking issues (Windows OS experience).
• Office 365 proficiency

  :

  Strong knowledge of Microsoft Office 365.
• Networking skills

  :

  Knowledge of networking concepts and VPN.
• Active Directory

  :

  Strong AD knowledge with ability to support remote applications.
• Experience

  :

  Proven work experience as Desktop Support Engineer, Technical Support Engineer, or similar role.
• Systems knowledge

  :

  Good understanding of Windows, networks, and firewall systems.
• Peripheral management

  :

  Working knowledge of printers, scanners, and office automation products.
• Security practices

  :

  Knowledge of network security and antivirus programs.
• Remote troubleshooting

  :

  Ability to perform troubleshooting and provide clear instructions remotely.
• Problem-solving

  :

  Excellent multitasking and analytical skills.
• Automation

  :

  Ability to automate daily tasks using PowerShell and Active Directory policies.
• Customer focus

  :

  Strong customer-oriented attitude.