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S G Enterprises
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Information Technology Support Engineer

Information Technology Support Engineer

S G Enterprises

3 years

0 Lacs

mumbai maharashtra india

Posted:6 hours ago| Platform:

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Skills Required

technology support troubleshooting management software network security documentation networking cybersecurity communication sophos cisco vmware veeam assessment

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: IT Support Engineer (Tier 2)Experience: 3+YearsWork Mode: RemoteShift: US Shifts (Mandatory)Interview: Final Round – In Person (Bangalore) Job DescriptionWe are hiring an *T Support Engineer (Tier 2) with hands-on experience in Tier 1 & Tier 2 IT support. The role involves remote support during US shifts, troubleshooting IT issues, and ensuring timely resolution of user requests.Key Responsibilities• Provide Tier 1 & Tier 2 IT support• Handle incident, change & request management• Troubleshoot hardware, software, network & security issues• Maintain documentation and support quality standards• Coordinate with internal teams• Participate in on-call support when requiredRequired Skills & Experience• 2–3 years of experience in IT Support• Experience with helpdesk/ticketing tools• Strong knowledge of IT systems and networking• Basic cybersecurity knowledge• Good communication and time-management skills• Ability to work independentlyPreferred Technical SkillsMicrosoft 365, Sophos, Cisco Meraki, VMware, Veeam, UniFi/Ubiquiti, CompTIA A+Selection ProcessScreening → Assessment → Final In-Person Interview (Bangalore)Interested candidates may apply or share their resume via DM/email.sreevarshinikumaresanofficial@gmail.com / hr.varshinisri@gmail.com

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Information Technology Support Engineer