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Empor Marcom
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Information Technology Specialist

Information Technology Specialist

Empor Marcom

2 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

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Skills Required

technology reports support troubleshooting software networks network macos linux security installation antivirus inventory backup wan vpn video zoom documentation service procurement cybersecurity data networking tcp ip dhcp powershell communication certifications cisco server maintenance scripting automation aws azure crm hrms learning development

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: IT Specialist / Executive

Location: Noida Sector 125

Employment Type: Full-Time

Department: Information Technology (IT)

Reports To: Assistant General Manager

About the Role

We are looking for a proactive and detail-oriented IT Specialist to manage and support our organization's day-to-day IT operations. The ideal candidate will have strong troubleshooting skills, a solid understanding of IT systems, and the ability to manage hardware, software, and networks.

Key Responsibilities

Provide first-line technical support to employees for hardware, software, network, and system issues.
Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.
Manage user accounts, access rights, and security settings (Active Directory, GSuite/O365, etc.).
Set up and maintain desktops, laptops, printers, routers, switches, and other IT hardware.
Ensure timely installation of updates, patches, and antivirus across systems.
Manage IT inventory including laptops, cables, peripherals, and software licenses.
Handle backup procedures and disaster recovery plans.
Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues.
Support audio/video conferencing tools (Zoom, Google Meet, MS Teams).
Maintain documentation of systems, processes, and IT-related policies.
Collaborate with vendors and service providers for IT procurement and AMC.
Ensure cybersecurity best practices and support data protection protocols.

Must-Have Qualifications & Skills

Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
2-5 years of proven experience in IT support, administration, or helpdesk roles.
Hands-on experience with:
Operating Systems: Windows 10/11, macOS
Networking: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi troubleshooting
Office 365 / GSuite administration
Basic command line usage (Windows CMD, PowerShell, Terminal)
Familiarity with antivirus software, firewalls, and basic cybersecurity practices.
Strong problem-solving skills and the ability to work independently.
Good communication and documentation skills.

Preferred Qualifications & Good-to-Haves

Certifications like CompTIA A+, Network+, Microsoft MCSA, Cisco CCNA.
Experience with remote support tools (e.g., AnyDesk, TeamViewer, Zoho Assist).
Knowledge of server maintenance (Windows Server / Linux).
Familiarity with basic scripting or automation tools (PowerShell, Bash).
Experience with cloud platforms (AWS, Azure) is a plus.
Exposure to CRM, HRMS, or internal business software.
Experience supporting IT needs in a hybrid or remote working environment.

What We Offer

A dynamic and inclusive work environment.
Opportunities for learning and skill development.
Competitive salary and benefits.
Exposure to modern tools, platforms, and tech stacks.

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