Information Technology Consultant

Job Title: Senior Executive – IT Infrastructure

Department: IT

Division: CFS (Container Freight Station)

Location: ATL Kolkata

Reports To: IT Manager

Job Purpose:

The Senior Executive – IT Infrastructure will be responsible for managing and maintaining IT

infrastructure at the CFS division to ensure high availability, performance, and security of systems, networks, and end-user services. The role is critical in supporting uninterrupted CFS operations and aligning IT support with business needs.

Key Responsibilities:

1. Infrastructure Management:

 Sound knowledge of LAN infrastructure management and basic understanding of WAN

technologies.

 Effective coordination with the Central Network team to resolve LAN/WAN issues promptly.

 Assist Central IT with routine preventive maintenance and hardware/software upgrades.

2. User Support & Operations:

 Provide L1/L2 support for desktops, laptops, printers, barcode scanners, and IT peripherals.

 Perform software installations, troubleshooting, and configuration tasks.

 Manage user credentials, email setup, and system access as per company policies.

3. Asset Management:

 Maintain accurate inventory of IT assets at the CFS location.

 Track allocation, movement, and recovery of hardware and licensed software.

4. Security & Compliance:

 Monitor endpoint security and antivirus software in coordination with the InfoSec and

Central IT teams.

 Support IT audits and ensure compliance with organizational standards and guidelines.

5. Vendor Coordination:

 Liaise with OEMs, ISPs, and AMC vendors for technical support and service calls.

 Raise and follow up on support tickets and escalations until resolution.

6. Business Understanding – CFS Operations:

 Possess practical knowledge of CFS (Container Freight Station) operations, including

import/export workflows, EDI processes, cargo handling, and cross functional stakeholder

coordination (customs, Finance, Operations and etc).

 Align IT services with the functional needs of the CFS to ensure smooth operational

continuity.

Key Skills & Competencies:

 Proficient in Windows OS, Active Directory, and Office 365 administration.

 Hands-on experience with networking hardware and troubleshooting.

 Familiarity with EDI systems and warehouse management software (WMS) is an advantage.

 Strong communication, coordination, and interpersonal skills.

 Analytical thinking with the ability to resolve issues independently under time pressure.

Qualifications & Experience:

 Bachelor’s degree in computer science / information technology, or a related field.

 5–7 years of relevant experience in IT infrastructure, preferably in logistics, CFS, or warehouse

environments.