Informatica Admin

Company Description

Miracle Software Systems, Inc. is a global IT services company with 29 years of experience delivering innovative solutions to optimize businesses worldwide. With over 2,600 employees across multiple locations, Miracle has completed 1,400+ successful projects and serves 42 of today’s Fortune 100 companies. The company specializes in diverse technologies, including Cloud, Data and Analytics, Application Development, Intelligent Process Automation, and Digital Experience. Known for its "Innovation-First" approach, Miracle partners with industry leaders like SAP, IBM, AWS, and Microsoft to ensure reliable and cutting-edge services that drive digital transformation.

Position:

Location:

Experience:

Primary Skills:

• Analyze Informatica platform bandwidth and recommend capacity scaling (up/down) based on usage patterns.
• Perform installation, configuration, maintenance, and upgrades for Linux, Unix, and Windows servers aligned with supported Informatica components.
• Recommend optimal hosting infrastructure based on usage, performance, and cost considerations.
• Support transactional replication across hosted servers in data centers.
• Design and implement disaster recovery solutions for mission-critical Informatica environments.
• Resolve performance issues within warehousing and trading system environments.
• Collaborate with DBAs to ensure database structures provide high performance, data integrity, recovery, and security.
• Monitor application servers, disk space, dump/core files, and other infrastructure metrics using automated health check scripts.
• Manage production incidents via ServiceNow (or equivalent), ensuring resolution meets committed SLAs.
• Tag repeated issues to problem records and document RCA findings for trend analysis and continuous improvement.
• Participate in Change Advisory Board (CAB) meetings, support production deployments, and manage rollback procedures as required.
• Manage and track certificates across environments and coordinate updates with business teams.
• Facilitate daily knowledge transfer and internal alignment across MSS support teams.
• Attend and contribute to WSR, QBR, and YBR meetings with client stakeholders to share insights, track performance, and plan improvements.
• Deliver Daily Status Updates on key platform components:
• Informatica PowerCenter: Workflow status, job failures, system health.
• Informatica PowerExchange: Connectivity checks, session monitoring, error handling.
• IDMC / IICS and related Azure components (e.g., SQL, Storage) as applicable.
• Monitor Informatica workflows for delays, failures, and SLA adherence
• Monitor server performance, resource utilization, and availability across all supported environments
• Support Informatica developers with deployment coordination, runtime troubleshooting, and environment readiness
• Monitor and communicate any planned or ongoing maintenance, outages, or high-severity escalations.
• Validate updates across all active SNOW tickets for incidents, changes, and service requests.
• Escalate deviations or priority issues per defined SLA and escalation matrix.
• Coordinate with stakeholders and internal teams to document any deviations from SOPs or expected service behavior.