Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Country Facilities Management Lead
This position is responsible and accountable for providing outstanding Service Delivery across the Country Portfolio and across all Work Dynamics functions. Ensuring activities are as safe, operationally sound, human-centric, and engagement-focused as possible, with team management, site operations, service contracts, sourcing, procurement, and finance underpinning high levels of stakeholder satisfaction.
The key focus of this role is the ability to develop and enhance local services whilst supporting the strategic intent of regional goals and initiatives, engaging not only with the client’s real estate teams but also other service partners, along with the lines of business and occupants as the ultimate service recipients.
Roles and Responsibilities
The key responsibilities of this role include:
Operations Management
Develop operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency across the portfolio
Actively engage with the workstream leaders to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
Ensure data integrity of all systems across the portfolio and perform audits from time to time
Client/Stakeholder Management
Pro-actively manage and develop Client relationships, acting as a Property Management “Trusted Partner” establishing shared goals and ensuring that expected service levels are achieved
Contribute to the Annual Account Plan – aligning knowledge of Client business and driving factors with service requirements
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Develop existing and bring in new talent and capabilities into the team
Develop an active and visible team who are highly proactive, responsive, dynamic and agile.
Build a seamless team across the various functions to support the Clients strategic goals.
Competencies
The ideal candidate should have demonstrated the following competencies:
Excellent Stakeholder management, able to demonstrate the ability to engage and discuss on strategic matters and high-level operations without delving into the weeds.
Strong leadership skills - Ability to demonstrate harnessing the “hearts and minds” of teams to deliver on a vision through to execution
Able to adapt and respond in a fast-paced working environment and versatile in meeting client changing needs and requirements
Experience within relevant facilities management operational environments, able to understand Critical Infrastructure and Risk Management
Experience and Qualifications
A minimum of 7 years’ experience across Property Management, including Facilities Management, Project Management and Hospitality Services experience
An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
Passion for quality – has an eye for detail to ensure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
