Human Resources Generalist

HR Coordinator – Mortgage BPO

Location:

Shift Timing:

Employment Type:

Role Overview

HR Coordinator

U.S. mortgage industry compliance standards

Key Responsibilities

1. Recruitment & Talent Acquisition

• Manage full-cycle recruitment for Mortgage BPO roles.
• Coordinate with hiring managers to understand workforce requirements.
• Maintain candidate pipelines and recruitment MIS.

2. Onboarding & Induction

• Execute structured onboarding programs and employee inductions.
• Ensure documentation, background checks, and policy acknowledgments are completed.

3. HR Policies, Procedures & Compliance

• Implement and maintain HR policies and SOPs.
• Ensure compliance with

  ISO 9001, ISO 27001, SOC 2, SAFE Act, and GLBA

  standards.
• Support internal and external audits related to HR and compliance.

4. Employee Engagement & Development

• Plan and execute employee engagement initiatives.
• Support learning & development activities and internal communication programs.

5. Performance Management

• Coordinate goal-setting, appraisals, and performance review cycles.
• Assist managers in performance improvement processes.

6. Offboarding & Exit Management

• Manage resignation, exit interviews, clearance, and final settlement processes.
• Analyze exit feedback and share insights with leadership.

7. HR Administration & Vendor Management

• Maintain employee records, HR documentation, and attendance data.
• Coordinate with external HR vendors, consultants, and service providers.

8. MIS Reporting

• Prepare and maintain HR MIS reports related to hiring, attrition, attendance, and compliance metrics.

Required Qualifications & Skills

• Education:

  Graduate in HR or equivalent qualification.

• Experience:

  1–3 years of relevant HR experience
• (Mortgage / Title BPO experience preferred).
• Working knowledge of

  ISO 9001 / ISO 27001 / SOC 2 / SAFE Act / GLBA

  compliance frameworks.
• Strong communication, interpersonal, and coordination skills.
• Proficiency in

  MS Office (Excel, Word, PowerPoint)

  .
• High level of integrity with the ability to handle confidential information.

Compensation

• Competitive salary with

  performance-based incentives

  .

Important Notes

• This is a

  100% onsite role

  .
• Candidates must be comfortable working

  US-aligned evening shifts

  .