ERP Support Executive

💼 About the Role

dedicated ERP Support Executive

🔑 Key Responsibilities

• Serve as the first line of support for ERP users (Dallas region).
• Provide assistance via

  email, chat, and calls

  with professionalism and accuracy.
• Troubleshoot and resolve ERP-related issues at the user level.
• Escalate complex cases to senior/technical teams when necessary.
• Document all reported issues and solutions for effective tracking.
• Gain hands-on expertise in ERP functionalities through structured training.

✅ Requirements

• 1–2 years

  of experience in ERP support, IT support, or a related role (mandatory).
• Excellent English communication skills (verbal & written).
• Strong understanding of web applications and user support processes.
• Willingness to work during

  US business hours (night shift in India)

  .
• Problem-solving skills with a customer-first mindset.
• Graduate degree in IT, Computer Science, or a related field (preferred).

🎯 What We Offer

• Competitive salary

  up to ₹35,000 CTC

  .
• Structured

  ERP training

  with real-time learning opportunities.
• Direct exposure to

  international clients and global operations

  .
• Supportive work culture with opportunities for career advancement.