ERP Support Executive

As a Support Executive at Jupsoft, your primary responsibility will be to serve as the initial point of contact for clients. You will be tasked with providing timely assistance, resolving everyday issues, and ensuring a seamless user experience with our ERP, CRM, and LMS products. To excel in this role, you must possess exceptional communication skills, adept problem-solving abilities, and a strong customer-centric approach. - Handle customer queries through various channels such as phone, email, chat, or ticketing system. - Offer prompt solutions for user-level issues like login problems, permissions, password resets, and navigation assistance. - Record, monitor, and resolve tickets while adhering to SLA guidelines. - Escalate unresolved or complex issues to higher-tier support when necessary. - Maintain accurate documentation of problems and their resolutions. - Aid clients in effectively utilizing ERP/CRM/LMS modules. - Disseminate product updates, FAQs, and knowledge base materials to clients. - Provide feedback on recurring issues to enhance product quality and support procedures. **Qualifications:** - Proficiency in English language, both written and spoken. - Willingness to travel. - Strong interpersonal and communication abilities. - Capacity to handle client tickets with patience and empathy. - Customer-oriented mindset with a focus on satisfaction. - Analytical and problem-solving competencies. - Exposure to School ERP/CRM/LMS is a plus. In addition to the job responsibilities and qualifications outlined above, the position requires: Jupsoft offers a full-time position for this role. **Experience:** - Preferably 1 year of experience in customer support. **Language:** - Proficiency in English is mandatory. **Willingness to travel:** - Required travel commitment of 50%. **Work Location:** In-person As a Support Executive at Jupsoft, your primary responsibility will be to serve as the initial point of contact for clients. You will be tasked with providing timely assistance, resolving everyday issues, and ensuring a seamless user experience with our ERP, CRM, and LMS products. To excel in this role, you must possess exceptional communication skills, adept problem-solving abilities, and a strong customer-centric approach. - Handle customer queries through various channels such as phone, email, chat, or ticketing system. - Offer prompt solutions for user-level issues like login problems, permissions, password resets, and navigation assistance. - Record, monitor, and resolve tickets while adhering to SLA guidelines. - Escalate unresolved or complex issues to higher-tier support when necessary. - Maintain accurate documentation of problems and their resolutions. - Aid clients in effectively utilizing ERP/CRM/LMS modules. - Disseminate product updates, FAQs, and knowledge base materials to clients. - Provide feedback on recurring issues to enhance product quality and support procedures. **Qualifications:** - Proficiency in English language, both written and spoken. - Willingness to travel. - Strong interpersonal and communication abilities. - Capacity to handle client tickets with patience and empathy. - Customer-oriented mindset with a focus on satisfaction. - Analytical and problem-solving competencies. - Exposure to School ERP/CRM/LMS is a plus. In addition to the job responsibilities and qualifications outlined above, the position requires: Jupsoft offers a full-time position for this role. **Experience:** - Preferably 1 year of experience in customer support. **Language:** - Proficiency in English is mandatory. **Willingness to travel:** - Required travel commitment of 50%. **Work Location:** In-person