HR Operations Manager

As an HR Operations or HR Shared Services Manager at Hitachi Digital, you will play a crucial role in overseeing the smooth execution of HR services within the organization. Your responsibilities will include: - Process Management: - Design and Improve HR Processes: Establish and streamline HR processes to ensure efficiency and consistency in service delivery. - Standardization: Standardize HR services and policies across different regions or departments for compliance and uniformity. - Service Delivery: - Supervise HR Teams: Lead and manage HR shared services teams to ensure effectiveness and motivation. - Performance Monitoring: Regularly assess team performance and provide guidance for continuous improvement. - Employee Experience & Support: - Act as a point of contact for HR-related inquiries, providing support to employees and managers. - Resolve Issues: Troubleshoot and resolve employee queries regarding HR policies, processes, and systems for high satisfaction. - Compliance and Reporting: - Ensure Legal Compliance: Ensure HR processes comply with all labor laws, regulations, and policies. - Generate Reports: Provide regular HR metrics and data analysis to assist with decision-making and improve service delivery. - Technology Management: - Manage HR Systems: Ensure smooth functioning and data accuracy of HR systems (HRIS) and lead initiatives for new tools integration. - Automation & Innovation: Advocate for HR technology and automation to enhance processes efficiency. - Vendor Management: - Contract Management: Oversee contracts, ensure performance metrics are met, and manage service-level agreements (SLAs). - Continuous Improvement: - Process Improvement: Regularly assess HR processes for enhancements and implement best practices. - Feedback Loops: Collect feedback from employees and managers to drive improvements. - Project Management: - Lead HR Initiatives: Participate in HR projects such as system implementations or policy updates. - Change Management: Manage change processes associated with HR policies or systems for smooth transitions. In this role, your 12 - 14 years of directly related work experience in a HRSS environment capacity will be valuable. Your ability to work in a high growth, fast-paced environment, strong business acumen, leadership capabilities, excellent communication skills, and technical aptitude will contribute to the success of HR functions. Additionally, your MBA (Full Time) qualification is a must. Hitachi Digital is a global team of professional experts promoting Social Innovation through the One Hitachi initiative. As part of this diverse and empowering community, you will be working towards creating a digital future while experiencing a sense of belonging and autonomy.,