HR Operations Manager

Role Overview: You will be responsible for managing employee data and handling inquiries with a minimum of 3 years of experience or a Bachelor's degree. Your role will involve processing HR orders, providing customer advice, and maintaining HR data quality. Key Responsibilities: - Timely and thorough processing of HR orders, including resolving difficult and complex customer inquiries in selected HR processes - General customer advisory on individual personnel measures as needed - Rectifying process disruptions when necessary; initiating and tracking escalation measures - Creating and maintaining standard correspondence, contracts, and other standard documents according to system requirements - Maintaining HR data and ensuring data quality - Monitoring order processing and meeting deadlines, including data verification - Generating and providing certificates - Processing standardized internal/external correspondence, such as with health insurance companies and authorities - Acting as a subject matter expert in the areas of employee data management and inquiry management - Supporting Resourcing tasks and transaction processes related to employee data management and inquiry management Qualifications Required: Must-Haves: - Minimum of 3 years of experience as a specialist in employee data management and inquiry management OR a Bachelor's degree - Advanced English skills (written and verbal) - Strong analytical abilities and problem-solving skills - Excellent oral and written communication skills - Attention to detail - Ability to consistently provide high-quality customer service in a professional manner - Experience in processing HR orders and customer inquiries in HR processes - Experience in maintaining HR data and ensuring data quality - Proactive initiative-taking ability Nice-to-Haves: - Experience in preparing and providing certificates - Experience in handling standardized correspondence with health insurance companies and authorities - Experience with Resourcing tasks and transaction processes About the Company: T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work known for its strong employee-oriented culture and commitment to employee excellence. As a wholly-owned subsidiary of T-Systems International GmbH, T-Systems India operates in Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-quality IT services globally for corporate clients. T-Systems India plays a key role in providing integrated, holistic IT solutions and industry-specific software to drive transformation across various sectors, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. Please note: Beware of fraudulent job offers/scams. Be cautious of misleading ads and fraudulent communication issuing "offer letters" on behalf of T-Systems for a fee. Look out for an authentic T-Systems email address - XYZ@t-systems.com. Stay vigilant. Protect yourself from recruitment fraud! For more information, visit: Fraud Alert.,