HR Head

Role Title:

About Us

Fabel Services Pvt. Ltd. is the global operations hub for Feel Good Contacts Ltd. (UK) the 2nd largest online retailer of contact lenses, glasses, and optical accessories in the UK and Ireland. We support the UK business across operations, technology, customer experience, HR, and finance, ensuring global workforce excellence and continuous growth.

Role Overview

We are seeking a seasoned, hands-on Head of HR who will own the end-to-end people strategy for our India operations while liaising closely with UK leadership to ensure alignment of policies, culture, HR processes, and compliance standards.

This role demands strong expertise across:

• HR strategy
• Policy creation
• Compliance & statutory law
• Payroll governance
• Talent development
• Employee relations
• Performance management
• HR governance frameworks

The ideal candidate will bring maturity, business acumen, and the ability to anticipate organisational needs in a dynamic, fast-evolving e-commerce environment.

Key Responsibilities

1. Strategic HR Leadership

• Build and execute a comprehensive HR roadmap aligned to organisational growth.
• Act as a senior advisor to leadership in India and the UK on workforce strategy, organisation design, employment law, and culture.
• Partner with global stakeholders to maintain consistency between India and UK HR practices.

2. Policy Development, HR Governance & Compliance

• Develop, review, and implement HR policies, employee handbooks, SOPs, and frameworks.
• Standardise HR processes to ensure transparency, fairness, and consistency.
• Ensure company-wide compliance with

  POSH

  , Shops & Establishment Act, labour codes, and emerging regulations.
• Maintain audit readiness and documentation accuracy at all times.

3. Cross-Border HR Coordination (IndiaUK)

• Liaise with UK HR teams on:
• Transnational policy alignment
• Expat/transfer support matters
• Performance calibrations
• Conduct and grievance escalation
• Support UK leadership on HR-led inquiries and workforce planning.

4. Recruitment, Talent Acquisition & Workforce Planning

• Drive manpower planning aligned with business growth projections.
• Build robust hiring pipelines for technical, operational, and leadership roles.
• Implement structured recruitment processes, JDs, assessments, and talent tracking.

5. Employee Lifecycle Management

• Own onboarding, induction experience, probation reviews, confirmation, transfers, and exit management.
• Ensure timely documentation, HRIS data hygiene, and compliance filings.
• Strengthen employee communication channels and grievance protocols.

6. Payroll, Compensation & Benefits

• Oversee monthly payroll operations including:
• Statutory deductions
• Compliance reporting
• Final settlements
• Benchmark compensation and benefits against industry norms.
• Maintain confidentiality and data integrity.

7. Statutory Compliance & Labour Law

Ensure 100% compliance with:

• PF
• ESI
• Bonus
• Gratuity
• Professional Tax
• Labour Welfare Fund
• Maternity Benefits
• POSH compliance (Internal Committee participation, if required)
• Maintain relationships with government authorities, legal counsel, and auditors for inspections and reporting.

8. Performance, Learning & Leadership Development

• Own the performance review lifecycle, calibration process, and KPI frameworks.
• Identify skill gaps and build capability through targeted training programmes.
• Promote a feedback-driven culture with clear accountability.

9. Employee Relations & Culture Building

• Foster a positive, inclusive, and transparent workplace environment.
• Drive recognition programmes, engagement initiatives, and retention strategies.
• Act as a trusted mediator for employee grievances and disciplinary matters.

10. HR Technology, Automation & Analytics

• Deploy HRMS/HRIS systems for digitised workflow management.
• Use people analytics to support decision-making in retention, hiring, and reward planning.

Qualifications & Experience

• MBA / PGDM in Human Resources (Tier-I/Tier-II institution preferred)
• 10+ years of progressive HR experience with at least 3+ in leadership capacity
• Strong command of labour law, compliance and HR governance
• Experience working with international stakeholders (UK/Europe preferred)

Preferred Skills & Attributes

• Excellent understanding of modern HR practices, HR law, and organizational behavior
• Strong interpersonal, leadership, and stakeholder management abilities
• Proactive, empathetic, and solution-oriented mindset
• Ability to build trust and credibility at all organisational levels
• Proficiency in HRIS tools, MS Office, and reporting dashboards

Why Join Us

• Opportunity to shape HR for a rapidly scaling international business
• Work closely with UK leadership on cross-border HR strategy
• Fast-moving, innovation-centric environment
• Competitive salary + benefits
• Culture focused on transparency, respect, learning, and growth