HR Generalist & Operations Assistant

SupportSages has been the preferred vendor for cloud implementation services to companies of all genres and scales. While primarily being a server management company and having end-to-end knowledge of traditional on-premises and advanced cloud technologies we have evolved into a DevOps Company. Our vision is to be the most loved and happiest organization for the employees, customers, and other stakeholders.  

Responsibilities

1. Recruitment: End-to-end hiring, campus drives, onboarding.

2. Employee Relations: Address concerns, resolve conflicts, promote engagement.

3. Performance Management: Assist appraisals, identify training needs.

4. Training: Coordinate sessions, deliver ISO/soft skills training, assess effectiveness.

5. Compliance & Records: Ensure legal compliance, manage records and reports.

6. Attendance & Leave: Oversee shifts, approve leave, maintain accuracy for payroll. 

Operations Assistant:

1. Act as liaison between management and operations.

2. Monitor ticket resolution and workload efficiency.

3. Prepare client performance reports and suggest process improvements.

4. Manage shift planning, utilization (>95%), vendor coordination, and ISO tasks.

What We’re Looking For

• Strong communication and HR knowledge.

• Detail-oriented, multitasking, and responsible.

• Proficient in English, Excel, and HRMS tools (preferred).

• Ability to manage confidential data professionally.

• HR & Operations experience in IT industry will be an added advantage.

• Preference will be given to candidates residing in Kerala.

What We Offer

• Salary - ₹2.4LPA – ₹4.2 LPA

• Growth opportunities

• ESI, PF & other benefits

• Qualification: MBA in HR & Operations

• Experience: 2+ years in the IT sector (career gap acceptable)