HR Generalist & Operations Assistant

About Us

SupportSages has been the preferred vendor for cloud implementation services to companies

of all genres and scales. While primarily being a server management company and having

end-to-end knowledge of traditional on-premises and advanced cloud technologies we have

evolved into a DevOps Company. Our vision is to be the most loved and happiest

organization for the employees, customers, and other stakeholders.

Key Responsibilities

HR Generalist:

1. Recruitment: End-to-end hiring, campus drives, onboarding.

2. Employee Relations: Address concerns, resolve conflicts, promote engagement.

3. Performance Management: Assist appraisals, identify training needs.

4. Training: Coordinate sessions, deliver ISO/soft skills training, assess effectiveness.

5. Compliance & Records: Ensure legal compliance, manage records and reports.

6. Attendance & Leave: Oversee shifts, approve leave, maintain accuracy for payroll.

Operations Assistant:

1. Act as liaison between management and operations.

2. Monitor ticket resolution and workload efficiency.

3. Prepare client performance reports and suggest process improvements.

4. Manage shift planning, utilization (>95%), vendor coordination, and ISO tasks.

What We’re Looking For

• Strong communication and HR knowledge.
• Detail-oriented, multitasking, and responsible.
• Proficient in English, Excel, and HRMS tools (preferred).
• Ability to manage confidential data professionally.
• HR & Operations experience in IT industry will be an added advantage

What We Offer

• Salary - ₹2.4LPA – ₹4.2 LPA
• Growth opportunities
• ESI, PF & other benefits
• Qualification: MBA in HR & Operations
• Experience: 0–3 years in the IT sector (career gap acceptable)

Please note that this position is based in Kochi, Kerala. We have a hybrid work mode which will require candidates to occasionally come to the office. Hence, we will only consider applicants who are able to meet this requirement.