Housekeeping Manager

Reporting to: Executive Housekeeper

Job Summary

The Housekeeping Manager plays a vital role in maintaining the exceptional cleanliness and presentation standards of the resort. Under the strategic guidance of the Executive Housekeeper and in alignment with resort policies and procedures, this role supervises and supports all housekeeping team members, ensures optimal room turnaround, maintains superior standards of cleanliness across all guest and heart-of-house areas, and fosters a culture of consistent training and employee engagement.

Key Responsibilities

Communication & Coordination

• Maintain seamless communication with the Front Office, Engineering, and other key departments to ensure smooth guest experiences.
• Liaise professionally with suppliers, contractors, and vendors for supplies, outsourced services, and equipment maintenance.

Quality Assurance & Standards

• Conduct daily inspections of guest rooms, public areas, and service zones to verify adherence to luxury resort standards.
• Introduce checklist-driven audits to uphold consistency across all spaces.
• Enforce uniform cleanliness, equipment functionality, and linen presentation standards.

Operations & Scheduling

• Design and manage efficient duty rosters based on occupancy forecasts, functions, and seasonal requirements.
• Ensure deep cleaning schedules for guest rooms, public areas, and heart-of-house spaces are executed on time with quality checks.
• Monitor daily room status and coordinate with Front Office to expedite the release of cleaned and blocked rooms.
• Track master key issuance and ensure secure return at end of each shift.

Team Management & Staff Development

• Oversee daily operations of housekeeping staff, ensuring consistent execution of cleaning protocols across all room categories.
• Evaluate team performance and implement structured on-the-job training, focusing on attention to detail and service excellence.
• Conduct regular team briefings and motivational sessions to drive employee engagement and recognition.
• Partner with HR and Training Manager to develop skill-enhancement programs tailored to team needs.

Inventory Management & Cost Control

• Supervise accurate inventory of uniforms, linens, cleaning materials, and equipment, ensuring timely replenishment and minimal wastage.
• Implement digital inventory tracking tools for real-time monitoring.
• Control departmental expenditure, align purchasing decisions with budget forecasts, and minimize operational leakage.

Health, Safety & Compliance

• Ensure compliance with resort hygiene protocols, sustainability practices, and health & safety regulations.
• Lead safety briefings and handle incidents related to cleanliness or hazard management with discretion and efficiency.

Candidate Profile

• Minimum 3–5 years’ Manager experience in housekeeping, preferably in luxury resort environments.
• Strong leadership and people-management skills with a service-oriented mindset.
• Proficient in housekeeping systems, inventory processes, and efficient manpower scheduling.
• Fluent in English and Hindi.
• Excellent eye for detail, time management, and problem-solving capabilities.