Housekeeping Manager

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, hygiene, and aesthetics across guest rooms, public areas, back-of-house areas, and staff facilities, ensuring an exceptional guest experience while managing costs, manpower, and compliance.

Key Responsibilities1. Operations & Cleanliness

• Ensure cleanliness and upkeep of guest rooms, villas, cottages, public areas, lawns (if applicable), back-of-house, and staff accommodation.
• Conduct daily inspections of rooms, public areas, and facilities.
• Ensure rooms are prepared as per SOPs and brand standards before guest check-in.
• Coordinate with Front Office for room status updates and special guest requests.

2. Team Management

• Plan duty rosters, attendance, and leave management for housekeeping staff.
• Supervise supervisors, room attendants, public area attendants, linen and laundry staff.
• Train staff on SOPs, grooming standards, guest handling, and safety practices.
• Maintain discipline, productivity, and motivation within the team.

3. Inventory & Cost Control

• Monitor linen, uniforms, cleaning supplies, guest amenities, and equipment.
• Raise purchase requisitions on time and ensure optimal stock levels.
• Control housekeeping expenses within the approved budget.
• Prevent pilferage, damage, and misuse of assets.

4. Laundry & Linen Management

• Oversee in-house or outsourced laundry operations.
• Maintain linen par levels, quality, and replacement schedules.
• Ensure proper washing, storage, and distribution of linen and uniforms.

5. Guest Experience & Complaint Handling

• Handle guest complaints related to housekeeping promptly and professionally.
• Ensure corrective and preventive actions are taken and documented.
• Coordinate with other departments to resolve guest issues efficiently.

6. Hygiene, Safety & Compliance

• Ensure compliance with hygiene, sanitation, and pest control standards.
• Maintain pest control schedules and records.
• Ensure adherence to fire safety, health, and safety regulations.
• Maintain MSDS, chemical handling SOPs, and safety training records.

7. Reporting & Documentation

• Maintain daily housekeeping reports, room status, checklist audits, and logbooks.
• Track and report staff performance, absenteeism, and training records.
• Share monthly MIS related to costs, complaints, audits, and inventory.

8. Coordination & Administration

• Coordinate with Engineering for maintenance issues and follow-ups.
• Work closely with HR for recruitment, onboarding, training, and disciplinary actions.
• Support management during audits, inspections, and peak occupancy periods.

Key Skills & Competencies

• Strong leadership and team management skills
• Eye for detail and quality control
• Cost control and budgeting knowledge
• Guest-centric attitude
• Good communication and coordination skills
• Knowledge of housekeeping chemicals, equipment, and SOPs

Qualification & Experience

• Diploma / Degree in Hotel Management or Hospitality preferred
• Minimum 5–8 years of housekeeping experience, with at least 2–3 years as a Manager or Assistant Manager in a resort or hotel
• Experience in handling large inventories and teams preferred

Working Conditions

• Shift-based role, including weekends and holidays
• Requires physical inspection and movement across the resort

Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Work Location: In person