Reporting to – Director of Human Resources Job Description: Interpreting Company policies and ensuring that all employees conform to the approval policies and procedures. Recruit staff as per the requirements of various departments and ensure they are familiar with the Company policies, terms & conditions, and house rules. Handle / Process promotions & increments and the Performance Management System. Familiar with payroll management. Manage Employee satisfaction in all departments. Organize employee engagement activities from time to time. Keep a track of HR Budget and ensure that Payroll cost is within the budget, and share the variance report with GM monthly. Conduct regular inspections and risk assessments to identify potential hazards and implement corrective actions. To ensure all statutory returns are timely complied with. To ensure renewal of licenses within HR Scopes. Stay updated about industry trends, best practices, and emerging technologies in other hotels to improve. Ensure a balanced work culture and work environment. Coordinate with the statutory auditor, internal auditor and comply with the audit requirements. Manage day-to-day HR Activities. Skills and Qualifications: Experienced in a luxury hotel as Assistant Manager or Executive in Human Resources. An MBA in HR or equivalent qualification. Familiar with driving & implementing automation in HR procedures. Having a minimum of 4-5 years of experience in HR. Be proactive and be able to take prompt decisions. Local candidate would be preferred. Show more Show less
Reporting to: Executive Housekeeper Job Summary The Housekeeping Manager plays a vital role in maintaining the exceptional cleanliness and presentation standards of the resort. Under the strategic guidance of the Executive Housekeeper and in alignment with resort policies and procedures, this role supervises and supports all housekeeping team members, ensures optimal room turnaround, maintains superior standards of cleanliness across all guest and heart-of-house areas, and fosters a culture of consistent training and employee engagement. Key Responsibilities Communication & Coordination Maintain seamless communication with the Front Office, Engineering, and other key departments to ensure smooth guest experiences. Liaise professionally with suppliers, contractors, and vendors for supplies, outsourced services, and equipment maintenance. Quality Assurance & Standards Conduct daily inspections of guest rooms, public areas, and service zones to verify adherence to luxury resort standards. Introduce checklist-driven audits to uphold consistency across all spaces. Enforce uniform cleanliness, equipment functionality, and linen presentation standards. Operations & Scheduling Design and manage efficient duty rosters based on occupancy forecasts, functions, and seasonal requirements. Ensure deep cleaning schedules for guest rooms, public areas, and heart-of-house spaces are executed on time with quality checks. Monitor daily room status and coordinate with Front Office to expedite the release of cleaned and blocked rooms. Track master key issuance and ensure secure return at end of each shift. Team Management & Staff Development Oversee daily operations of housekeeping staff, ensuring consistent execution of cleaning protocols across all room categories. Evaluate team performance and implement structured on-the-job training, focusing on attention to detail and service excellence. Conduct regular team briefings and motivational sessions to drive employee engagement and recognition. Partner with HR and Training Manager to develop skill-enhancement programs tailored to team needs. Inventory Management & Cost Control Supervise accurate inventory of uniforms, linens, cleaning materials, and equipment, ensuring timely replenishment and minimal wastage. Implement digital inventory tracking tools for real-time monitoring. Control departmental expenditure, align purchasing decisions with budget forecasts, and minimize operational leakage. Health, Safety & Compliance Ensure compliance with resort hygiene protocols, sustainability practices, and health & safety regulations. Lead safety briefings and handle incidents related to cleanliness or hazard management with discretion and efficiency. Candidate Profile Minimum 3–5 years’ Manager experience in housekeeping, preferably in luxury resort environments. Strong leadership and people-management skills with a service-oriented mindset. Proficient in housekeeping systems, inventory processes, and efficient manpower scheduling. Fluent in English and Hindi. Excellent eye for detail, time management, and problem-solving capabilities.
Job Summary The Assistant Reservations Manager is responsible for overseeing the reservations team and ensuring smooth booking operations. This role focuses on maximising room occupancy, implementing effective reservation strategies, and delivering exceptional guest experiences. Strong leadership, revenue management expertise, and seamless coordination with various departments are essential to optimising booking efficiency. Key Responsibilities: Reservations & Operations Management: Oversee the daily operations of the reservations department , ensuring seamless booking experiences. Develop and implement reservation policies, procedures, and best practices to enhance efficiency. Ensure accurate room allocations, handling of special requests, group bookings, and VIP guests . Maintain and update the reservation system , ensuring accuracy in room availability, rates, and booking details. Revenue & Inventory Optimization: Monitor and analyze reservation trends, occupancy rates, and booking patterns to maximize revenue. Implement pricing strategies in coordination with the Revenue and Sales teams to optimize profitability. Oversee inventory management across all booking channels, ensuring optimal room availability. Guest Relations & Customer Service: Handle guest inquiries, booking modifications, and complaints with professionalism and efficiency. Ensure the team delivers high standards of customer service , enhancing the guest booking experience. Address and resolve guest concerns related to reservations, cancellations, and special requests . Team Leadership & Training: Supervise, train, and mentor the reservations team to maintain excellence in customer service. Conduct regular performance reviews and provide guidance for professional development . Foster a positive work environment that promotes teamwork and operational efficiency. Reporting & Analysis: Prepare and present reports on reservation statistics, occupancy rates, booking trends, and revenue performance . Provide insights and recommendations based on data analysis to improve business strategies.
Reporting to: Room Division Manager We are seeking a passionate and service-driven Guest Relations leader to elevate our Front Office operations. As a key member of the team, you will oversee the Guest Relations department, ensure world-class service delivery, and create memorable guest experiences. Key Responsibilities: Lead, schedule, and mentor the Guest Relations team to meet Core and Service Culture standards. Handle VIP guests, special requests, and high-profile arrivals with personalized attention. Drive guest satisfaction through proactive service, intuitive recovery efforts, and timely response to feedback. Coordinate with Housekeeping, F&B, and other departments to ensure flawless guest journeys. Manage pre-arrival, in-stay, and post-stay processes to strengthen guest engagement and loyalty. Monitor and improve performance on platforms like TripAdvisor and other reputation management tools. Ensure compliance with brand standards and spearhead new service initiatives. Provide lobby presence and hands-on support during peak periods. Collaborate with Duty Managers to optimize room availability and upsell opportunities. Assist in forecasting, budgeting, and overall Front Office operations as needed. Join us in redefining hospitality excellence. If you’re guest-focused, detail-oriented, and a natural leader, we’d love to hear from you!
Company Description Located on the sun-drenched shores of Varca Beach, Caravela Beach Resort is one of Goa’s original five-star beachfront properties, offering a tranquil and soulful retreat. Spread across 23 acres of tropical gardens, the resort features 201 rooms, suites, and villas with private balconies that offer views of the ocean, the lawns, or one of Goa’s largest swimming pools. Caravela Beach Resort hosts dream weddings, family holidays, executive offsites, and large-scale conferences by the beach. With a 9-hole golf course, an authentic wellness centre, and versatile indoor-outdoor venues, the resort blends luxury with thoughtful hospitality. Role Description This is a full-time on-site role for a Food and Beverage Supervisor located in Salcette. The Food and Beverage Supervisor will oversee daily operations, ensure adherence to service standards, and supervise staff. Responsibilities include managing food and beverage service, ensuring customer satisfaction, and upholding quality and safety standards. Additionally, the supervisor will handle customer inquiries and feedback, maintain communication with the team, and support the overall dining experience. Qualifications Supervisory skills and the ability to oversee staff operations Knowledge of food service and service standards Excellent customer service and communication skills Ability to handle customer inquiries and feedback effectively Attention to detail and commitment to upholding quality standards Experience in the food and beverage industry is a plus A degree or certification in Hospitality Management or related field Flexibility to work various shifts, including weekends and holidays