Assistant Manager Reservations

Job Summary

The Assistant Reservations Manager is responsible for overseeing the reservations team and ensuring smooth booking operations. This role focuses on maximising room occupancy, implementing effective reservation strategies, and delivering exceptional guest experiences. Strong leadership, revenue management expertise, and seamless coordination with various departments are essential to optimising booking efficiency.

Key Responsibilities:

Reservations & Operations Management:

• Oversee the

  daily operations of the reservations department

  , ensuring seamless booking experiences.
• Develop and implement

  reservation policies, procedures, and best practices

  to enhance efficiency.
• Ensure accurate room allocations, handling of

  special requests, group bookings, and VIP guests

  .
• Maintain and update the

  reservation system

  , ensuring accuracy in room availability, rates, and booking details.

Revenue & Inventory Optimization:

• Monitor and analyze

  reservation trends, occupancy rates, and booking patterns

  to maximize revenue.
• Implement

  pricing strategies

  in coordination with the Revenue and Sales teams to optimize profitability.
• Oversee

  inventory management

  across all booking channels, ensuring optimal room availability.

Guest Relations & Customer Service:

• Handle

  guest inquiries, booking modifications, and complaints

  with professionalism and efficiency.
• Ensure the team delivers

  high standards of customer service

  , enhancing the guest booking experience.
• Address and resolve

  guest concerns related to reservations, cancellations, and special requests

  .

Team Leadership & Training:

• Supervise, train, and mentor the reservations team to maintain excellence in customer service.
• Conduct regular performance reviews and provide

  guidance for professional development

  .
• Foster a positive work environment that promotes teamwork and operational efficiency.

Reporting & Analysis:

• Prepare and present reports on

  reservation statistics, occupancy rates, booking trends, and revenue performance

  .
• Provide insights and recommendations based on data analysis to improve business strategies.