Hotel General Manager

Job Title: Hotel General Manager
Department: Executive Management
Location: Kaziranga Heritage, Kaziranga Assam

Employment Type: Full-time

Position Summary:

We are seeking an experienced, service-driven, and results-oriented Hotel General Manager to oversee all aspects of hotel operations, ensuring a consistently high standard of service, profitability, and guest satisfaction. The General Manager is responsible for leading the team, managing budgets, optimizing operational efficiency, and upholding brand standards across all departments, including front office, housekeeping, food & beverage, sales, and maintenance.

Key Responsibilities:

Operational Leadership:

• Oversee day-to-day hotel operations and ensure smooth coordination between all departments.
• Develop and implement standard operating procedures (SOPs) for efficiency and quality service delivery.
• Ensure compliance with health, safety, legal, and brand standards.

Financial Management:

• Prepare and manage annual budgets, forecasts, and business plans.
• Monitor financial performance through KPIs (occupancy, ADR, RevPAR, GOP) and implement strategies to achieve revenue and cost targets.
• Review and approve financial reports, expenditures, and payroll.

Guest Experience & Service Quality:

• Ensure the highest levels of guest satisfaction by maintaining service excellence and promptly resolving guest issues or complaints.
• Oversee quality assurance programs and continuously seek feedback for improvement.
• Lead initiatives to personalize guest experiences and enhance loyalty.

Staff Management & Development:

• Recruit, train, and mentor department heads and hotel staff.
• Foster a culture of teamwork, accountability, and professional growth.
• Conduct performance evaluations, manage schedules, and ensure appropriate staffing levels.

Sales & Marketing Collaboration:

• Work with the sales and marketing team to maximize occupancy and revenue through targeted campaigns, promotions, and partnerships.
• Represent the hotel in the local community and attend networking or promotional events.
• Develop business relationships with travel agencies, event organizers, and corporate clients.

Property Maintenance & Safety:

• Ensure that the hotel property, equipment, and facilities are well-maintained and fully operational.
• Implement preventive maintenance schedules and safety protocols.
• Coordinate with security and emergency teams to ensure the safety of guests and staff.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
• 8–10+ years of progressive hotel management experience, with at least 3 years in a senior leadership role.
• Strong knowledge of hotel software (PMS, POS, CRM) and industry trends.
• Proven leadership and financial acumen.
• Excellent interpersonal, communication, and decision-making skills.
• Ability to manage stress, multitask, and lead by example.

Preferred Competencies:

• Customer-centric mindset
• Team leadership and motivational skills
• Strategic planning and execution
• Knowledge of local and international hospitality standards
• Problem-solving and conflict resolution

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person