Hotel General Manager

JOB DESCRIPTION

Position: General Manager
Property: Ramada Encore, Vrindavan
Reporting to: Owners / Asset Management
Experience Level: 10–15 years in branded hotels (midscale–upper midscale)

ROLE PURPOSE

The General Manager is fully accountable for profitability, brand compliance, guest satisfaction, team leadership, and market positioning of the hotel.
This is a hands-on leadership role, not a desk job.

KEY RESPONSIBILITIES1. OPERATIONS & BRAND COMPLIANCE

• Overall responsibility for rooms, F&B, banquet, rooftop pool, engineering, housekeeping, front office, and security.
• Ensure Ramada / Wyndham brand standards, audits, SOPs, and brand score targets are met or exceeded.
• Maintain service consistency across all guest touchpoints.
• Drive high guest satisfaction scores (GSS) and review ratings on OTA and brand channels.
• Ensure statutory, fire, safety, hygiene, and license compliance at all times.

2. REVENUE, SALES & PROFITABILITY

• Own the P&L of the hotel.
• Drive room revenue, banquet revenue, and F&B topline.
• Develop and execute pricing strategy (BAR, seasonal pricing, religious peaks, wedding demand).
• Actively support wedding, group, corporate, and travel trade sales.
• Monitor costs tightly—especially payroll, utilities, food cost, and wastage.
• Deliver budgeted GOP and cash flow.

3. SALES, MARKETING & MARKET PRESENCE

• Be the face of the hotel in Vrindavan–Mathura market.
• Build strong relationships with:
• Wedding planners
• Travel agents
• Temple authorities
• Corporates & institutions
• Support digital marketing initiatives with revenue focus.
• Drive direct bookings and repeat clientele.

4. TEAM LEADERSHIP & HR

• Recruit, train, and retain high-performing HODs.
• Build a guest-first, disciplined service culture.
• Set clear KPIs and performance metrics for all departments.
• Control attrition and ensure strong succession planning.
• Enforce grooming, conduct, and service etiquette standards.

5. GUEST EXPERIENCE & REPUTATION

• Personally handle VIP guests, key events, weddings, and escalations.
• Ensure culturally sensitive hospitality aligned with Vrindavan’s religious environment.
• Maintain a premium yet respectful atmosphere suitable for international and Indian guests.
• Own online reputation management (Google, OTA, brand platforms).

6. OWNER & ASSET REPORTING

• Provide weekly and monthly MIS reports.
• Present clear business insights, forecasts, and action plans.
• Be transparent, data-driven, and proactive in decision-making.
• Protect owner interests while maintaining brand integrity.

KEY SKILLS & COMPETENCIES

• Strong P&L and cost control skills
• Proven banquet & wedding revenue expertise
• Excellent people management
• Hands-on operational leadership
• Strong communication and stakeholder management
• High brand and service orientation

EXPERIENCE & QUALIFICATIONS

• Minimum 10 years in hospitality, with at least 3–5 years as GM / Unit Head / Hotel Manager in a branded hotel.
• Prior experience in midscale or upper-midscale brands (Ramada, Holiday Inn, Fairfield, Lemon Tree, Radisson, etc.).
• Strong exposure to religious or destination markets preferred.
• Hotel Management degree mandatory.

KPIs (NON-NEGOTIABLE)

• GOP %
• Occupancy & ADR
• Banquet revenue growth
• Guest satisfaction score
• OTA review ratings
• Brand audit scores
• Staff attrition

PERSONAL ATTRIBUTES

• Mature, calm, decisive
• Commercially sharp, not sentimental
• Respected by staff, trusted by owners
• Comfortable being on the floor, not just in the office

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹120,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Internet reimbursement
• Paid time off

Work Location: In person