Hotel General Manager

As the General Manager at Seven Eleven Hotels Pvt. Ltd. in Mumbai (Mira-Bhayandar location), your role involves managing daily hotel operations to achieve revenue and profit goals while upholding guest satisfaction, quality assurance, and asset protection standards. You will provide leadership, training, direction, and support to hotel employees to maintain a high-quality product. Key Responsibilities: - Provide revenue information to higher management, including market analysis of competitors" rates by market segment for weekdays and weekends, and forecast local market conditions and special events that may impact occupancy, restaurant, and/or rates. - Support sales efforts as directed by management and the corporate sales organization. - Train staff on guest service procedures in accordance with hotel standards, such as greeting, scripts, room assignments, food & beverage, housekeeping, operations, and sales. - Train staff to handle upset guests and resolve guest service issues before departure. - Personally handle difficult situations involving upset guests and respond to guest complaints promptly. - Contribute to the annual budget by forecasting changes in operating expenses and labor costs, managing costs based on business forecasts, and adjusting expenses to maintain profit margins. - Execute company policies and procedures for purchasing, maintain hotel physical assets, and manage preventative maintenance programs. - Lead by example, conduct business professionally, recruit and train new hires, and ensure the maintenance of quality work or service. Qualifications: - Bachelor's or Master's Degree in Hotel Management or Business is a plus. - 20+ years of experience or equivalent is acceptable. - Minimum 7 years of experience as a General Manager in a hotel or senior management level is a must.,