8717 Hospitality Jobs - Page 35

As the Cluster Hygiene Manager, you will be responsible for performing the following tasks to the highest standards: Responsible for the Entire HACCP HFSMS program. Attend meetings and trainings as directed by the Director of Operations. Responsible for the daily FB audit, action plans and reports. Train all culinary and FB team members. Maintain good communication with internal, external guests and team members. Supervise daily and point out malpractices, recording it in a logbook for further action. Knowledgeable of fire control and safety procedures. Check and ensure that garbage room hygiene is up to standard and method of garbage classification is approved. Maintain contact with customers, suppliers, government, competitors and the other league members. Motivate all culinary members, building strong teamwork. Organize and assist the Finance team with the monthly inventory. Mentor all Kitchen, Food Beverage team members in ensuring food safety standards. Act as a liaison with other departments and external agencies including high-level public and private contacts. Schedule, conduct and follow up on HACCP and HFSMS meetings. Attend designated meetings and deal with a diverse group of important external callers and visitors. Possess a high level of interpersonal skills to handle sensitive and confidential situations. Able to interact and communicate with individuals at all levels of public and private entities. Drive the Continuous Improvement Programme with an established and dedicated team that has assisted in the company achieving HFSMS and focusing on HACCP accreditation. Communicate with the Executive Chef and Executive Sous Chef on all aspects of the HFSMS HACCP, to ensure proper co-ordination of instructions and directives. Streamline all training requirements with HFSMS and HACCP team members and ensure they are adhered to. Supervise hygiene procedures, monitor logbooks, hot and cold service holding units to ensure proper food turnover and cleanliness. Implement corrective actions when food does not comply with HACCP standards. Emphasize on the importance of our FIFO (First in, first out) and date labelling systems. Maintain a good working relationship with other departments and employees to ensure full co-operation and commitment from all. Perform other duties related to operations in order to maintain the food safety management system of the hotel. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Cluster Hygiene Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

What will you be doing As a Concierge Team Leader , you will be responsible for overseeing and ensuring the smooth operation of the Concierge department. You will monitor the services provided by the Concierge associates and assist in their training and development. The key tasks include: Luggage Handling & Operations : Follow the established procedures for luggage-related matters, and deputize for the Chief Concierge in their absence to ensure operations run smoothly. Manpower Planning : Assist the Chief Concierge with planning staffing levels based on hotel requirements and guest needs. Training & Development : Train Concierge associates according to hotel standards, assess their performance, recommend promotions or transfers, and manage disciplinary actions if necessary. Reporting Irregularities : Report any irregularities or issues to the Chief Concierge, and seek assistance from the Front Office Manager, Assistant Front Office Manager, or Guest Service Manager as needed. VIP & Hilton Honors Service : Ensure the proper reception and assistance of VIP guests and Hilton Honors members, particularly during airport arrivals and departures. Service Improvement : Offer recommendations for improving hotel operations, services, and guest experiences, with a focus on increasing revenue or reducing costs. Guest Experience : Follow up on tasks assigned by your superior to ensure exceptional service and satisfaction for all guests. Local Knowledge : Leverage your understanding of local tourism culture and the city's profile to provide thoughtful and personalized service to guests. What are we looking for To succeed in this role, you should: Customer-Centric Approach : Always prioritize the needs of guests and ensure a high standard of service. Leadership Skills : Be an effective leader, motivating and training your team, while managing performance and ensuring operational success. Problem-Solving Ability : Quickly address and resolve any issues or irregularities in the department, collaborating with other teams when necessary. Local Expertise : Have a strong understanding of the local culture and tourist attractions to provide insightful recommendations and enhance the guest experience. Communication Skills : Demonstrate excellent communication skills to interact with guests, your team, and other hotel departments. Operational Knowledge : Understand hotel operations, particularly within the Concierge department, to ensure smooth and efficient service delivery. This role requires a proactive, organized individual with strong leadership abilities, a keen eye for detail, and a passion for delivering outstanding guest experiences.

What will you be doing As a Sales Manager , you will work closely with the Director of Sales to lead and supervise the Sales Team. Your role will involve overseeing the negotiation, coordination, and successful handling of Corporate, FIT, M.I.C.E., Social, and Tour Travel events, among others. You will help maximize business opportunities and ensure the highest service standards by carrying out the following responsibilities: Sales Targets & Plans : Achieve sales targets and related tasks as set by the hotel, developing and gaining approval for sales plans from the Director of Sales or Commercial Director. Customer Relationship Management : Establish and maintain strong relationships with customers, ensuring their needs are met and information is updated regularly. Hotel Product Knowledge : Be fully familiar with the hotel's offerings, including rooms, catering, banquets, and other services, and promote them to clients effectively. Sales Activities : Engage in telephone sales, face-to-face visits, and other forms of outreach to understand customer needs and drive sales. Quotations & Contracts : Produce quotes, send contracts to clients, and follow up promptly to ensure business is confirmed. Hotel Reservations & Event Coordination : Manage the reservation system to book rooms, banquet venues, and event spaces, and ensure all relevant departments are informed of bookings through timely work orders. Customer Feedback : Actively listen to and address guest feedback and complaints to improve customer satisfaction. Market & Competitor Insights : Collect and share market and industry information with the Sales team to capture business opportunities and keep abreast of competitor offerings. VIP & Key Customer Engagement : Welcome key customers, team leaders, and VIPs to the hotel to ensure a smooth and positive experience. Team Leadership & Training : Motivate and train team members to achieve sales goals, ensuring they perform effectively. Collaboration with Operations : Ensure smooth communication between the Sales and Operations teams through regular meetings and follow-up on events, especially for banquets or meetings. Marketing & Development : Contribute to the development of marketing plans and collaborate to achieve budget goals. Special Projects : Take on special tasks and projects, such as designing new hotel products based on market demand and ensuring related publicity and sales efforts are in place. Customer Experience & Team Building : Organize customer experience events and team-building activities for important or potential clients to maintain and build relationships. Source City Analysis : Regularly analyze the composition of tourist source cities and develop expansion plans to enhance sales channels. What are we looking for To be successful in this role as a Sales Manager at Hilton, you should: Customer-Centric Approach : Always prioritize the needs of your clients and maintain strong, lasting relationships. Sales Expertise : Demonstrate the ability to meet and exceed sales targets, using your product knowledge and communication skills to close deals. Leadership Skills : Be able to lead, motivate, and train your team to perform at their best, while fostering a collaborative working environment. Market Insight : Stay informed about industry trends, competitor activities, and customer preferences to identify new business opportunities. Excellent Communication Skills : Be an effective communicator with both internal teams and external customers, ensuring clear, consistent information is shared. Strong Organizational Skills : Manage multiple tasks and priorities efficiently, ensuring smooth operations for both your team and the hotel. Proactive & Results-Oriented : Take initiative in driving sales and managing relationships, always aiming for high performance and success. This position requires a dynamic, goal-oriented individual who thrives in a team environment, is eager to take on new challenges, and is committed to achieving sales targets while maintaining the Hilton standards of excellence.

As Guest Experience Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brands loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for Guest Experience Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

What will you be doing As an Engineering Executive , you will be responsible for overseeing the regular maintenance and performance of the hotel's engineering systems, ensuring the smooth operation of all hotel equipment. You will lead a team and assist in executing maintenance requests from the hotel's systems. Your core duties will include: Leadership and Planning : Lead, plan, and organize the work of the engineering team, ensuring all tasks are completed to the highest standards. Provide supervision and guidance to staff, ensuring they are trained and assessed regularly. Problem Solving : Manage emergent situations efficiently, solving equipment issues and technical problems as they arise, minimizing disruptions to hotel operations. Staff Development : Ensure all engineering team members receive the necessary technical training, support, and supervision. Foster a collaborative and productive work environment, setting a positive example for the team. Operational Standards : Ensure that the department adheres to hotel policies, procedures, and guiding principles. Organize staff to carry out routine maintenance tasks, ensuring quality and compliance with hotel standards. Energy and Material Management : Control wastage and make efficient use of energy and materials, adhering to environmentally friendly practices. Implement energy conservation and cost control programs to reduce operational expenses. System Maintenance : Ensure all hotel systems and equipment, such as HVAC, power, plumbing, and cooling systems, are properly maintained and in good working condition. Supervise and arrange all maintenance procedures, including preventive maintenance schedules. Record Keeping : Maintain accurate and up-to-date records of all relevant hotel systems and equipment maintenance, as well as inventory management for tools, equipment, and materials. Contractor and Construction Oversight : Supervise contractors and construction activities, ensuring that they meet the highest standards and align with hotel policies and procedures. Communication : Maintain effective communication with supervisors, staff, and local authorities. Ensure that any irregularities or situations are promptly reported to your superior. Additional Tasks : Carry out other tasks assigned by your superior to ensure the smooth operation of the department and the hotel as a whole. What are we looking for An Engineering Executive serving Hilton Brands should consistently demonstrate strong leadership, a focus on operational excellence, and a commitment to ensuring the safety and efficiency of hotel systems. To succeed in this role, you should possess: Technical Expertise : Extensive knowledge of engineering systems, including HVAC, plumbing, power, cooling, and fire safety systems. The ability to troubleshoot and resolve technical issues promptly. Leadership Skills : Strong leadership abilities to supervise and guide a team of engineers, fostering a positive work environment and maintaining high standards of performance. Problem-Solving Ability : The capacity to manage emergency situations, solve equipment-related problems, and minimize disruptions to hotel operations. Energy and Resource Management : Knowledge of energy-saving techniques and cost control measures, with the ability to manage materials and resources efficiently. Training and Development : A commitment to the continuous development of team members through technical training and hands-on support. Communication Skills : Effective communication skills to ensure smooth collaboration between the engineering team, other hotel departments, and external stakeholders such as contractors and local authorities. Attention to Detail : A meticulous approach to record-keeping, equipment maintenance, and safety compliance. Adaptability : Ability to handle a range of maintenance tasks, both routine and emergency, in a fast-paced hotel environment. The Engineering Executive will play a critical role in ensuring the operational success of the hotel by maintaining high standards for equipment, safety, and environmental sustainability. If you are a proactive, results-driven professional with a strong technical background and leadership skills, this role offers an exciting opportunity for you to make a significant impact.

As Housekeeping Associate , you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work Provide excellent guest service Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering) Control makes monthly Lost and Found and donations Check the uniforms and send for c leaning and / or repair Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily Makes daily guest clothing release of guests that use the laundry service Makes monthly closing of Laundry expenses and provision of same Replaces (a) Laundry Attendant in case of holidays, days off or absences

What will you be doing As the Assistant Director of Sales , you will oversee the day-to-day sales efforts of the Senior Sales Managers, Sales Managers, and Sales Executives, ensuring the smooth operation of the sales department and the achievement of business objectives. You will be responsible for executing the hotel's marketing and sales strategies under the guidance of the Commercial Director. Your main tasks will include: Marketing Plan Execution : Actively participate in the development and execution of the hotel marketing plan, ensuring alignment with business objectives. Sales Target Achievement : Responsible for achieving sales targets for all hotel products, including rooms, catering, and banquets. Customer Engagement : Understand customer needs through telephone sales, face-to-face visits, and other forms of communication. Convert these insights into sales. Quotations and Contracts : Produce accurate and timely quotations, send contracts to customers, and follow up to secure bookings. Hotel Tours : Show clients around the hotel, showcasing the facilities and services available. Hotel Reservation System : Utilize the hotel reservation system to book rooms, banquet venues, and other services efficiently. Coordination : Ensure relevant departments receive necessary information to support the sales process. This includes sending work orders and ensuring seamless coordination across departments. Customer Relationship Management : Establish and maintain strong relationships with clients, updating customer information and reporting feedback to the hotel team. Proactively capture customer needs. Market Intelligence : Collect and share market and industry information with the sales team. Monitor competitor activities and feedback, ensuring the hotel's offerings stay competitive. Client Welcome : Welcome key customers, team leaders, and VIPs when they arrive at the hotel, ensuring they receive exceptional service. Guest Feedback : Handle guest feedback and complaints efficiently to maintain high customer satisfaction. Sales Forecasting : Maximize sales opportunities while forecasting team and banquet revenue to meet financial goals. Sales Leadership : Provide supervision and guidance to the Sales team, assisting in developing team quotes or contracts as needed. Team Meetings and Communication : Assist in organizing regular sales meetings and ensuring effective communication between the Sales team and hotel Operations. Work closely with the Banquet and Catering Sales department or Operations team on event follow-up. Training : Provide regular training to the Sales team to ensure they are familiar with hotel products and processes, enabling them to provide professional, customized services. Market Analysis and Product Development : Analyze customer output and source market structure regularly to anticipate market trends and design products and channels that capture emerging opportunities. Team Recruitment and Retention : Assist in recruiting, selecting, and training new team members, maintaining a stable and high-performing Sales team. Budgeting and Forecasting : Assist the Director of Sales in completing relevant parts of the department budget and participate in the development of forecasts and marketing plans. What are we looking for To be successful in this role, you should embody the following qualities: Sales Experience : Previous experience in sales management, preferably in the hospitality or service industry. Leadership Skills : Proven ability to lead, motivate, and develop a high-performing sales team. Market Knowledge : Strong understanding of market dynamics, customer needs, and competitor activity within the industry. Communication Skills : Excellent communication skills, with the ability to interact effectively with clients, senior management, and team members. Negotiation Skills : Strong ability to negotiate and close deals with clients, ensuring mutually beneficial agreements. Organization and Time Management : Ability to manage multiple priorities and tasks effectively while meeting deadlines. Customer-Centric : Demonstrates a passion for delivering outstanding customer service and building long-term relationships with clients. Strategic Thinking : Ability to analyze market trends, anticipate business opportunities, and design strategies to capitalize on them. Team Collaboration : A collaborative approach to working with other departments to ensure smooth operations and achievement of shared goals. This role requires a highly motivated and experienced individual with a strong sales acumen and the ability to lead and develop a team while driving business growth. The Assistant Director of Sales should be proactive, results-oriented, and committed to enhancing customer relationships and maximizing revenue.

As a Purchase Manager, you will supervise the Purchasing Department in its efforts to manage the purchase of all the goods and equipment that the hotel requires. Specifically, a Purchase Manager will perform the following tasks to the highest standards: Purchase the right goods and materials at the right price, at the required quality, and in the right volume to ensure a cost-effective purchasing model within the hotel Report regularly to understand goods requirements and allow more effective future purchasing Calculate and report on the monthly savings from cost effective purchasing Work with hotel management to improve the purchasing process to help reduce waste and improve profitability Lead and develop the Purchasing Team What are we looking for Purchase Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

What will you be doing As the Marketing Manager , you will oversee all marketing planning and execution strategies for the hotel. Your primary responsibility will be to develop, manage, and execute marketing and branding strategies aimed at maximizing exposure, increasing revenues, and achieving market share targets. You will be responsible for managing the marketing budget, digital and print advertising, social media campaigns, and visual content creation, ensuring alignment with the hotel's overall business goals. Specific responsibilities include: Strategic Marketing Plans : Develop comprehensive annual, monthly, and segment-based marketing plans in collaboration with the General Manager (GM), Director of Sales (DOS), and Director of Rooms (DORM). Ensure the plans are focused on achieving revenue targets and market share growth through effective cost and deployment strategies. Media and Marketing Programs : Create, manage, and implement short- and long-term marketing campaigns to drive awareness, revenue, and expansion of hotel products and services. Collaborate with on-property and regional revenue management teams to design offers and leverage existing promotions to meet hotel-specific needs. Marketing Channel Management : Direct all marketing channels, including social media, hotel websites, digital print advertising, email campaigns, and collateral materials. Ensure a cohesive, integrated approach to all marketing efforts. Content Creation and Visual Assets : Oversee the strategy, development, and execution of visual assets. This includes organizing and managing photo and video shoots, ensuring high-quality content for marketing materials, website, and social media platforms. Website Management : Oversee the content strategy and development of hotel-level websites to ensure they reflect the brand and are optimized for customer engagement and conversion. Partnership and Sponsorships : Identify partnership and sponsorship opportunities to enhance the hotel's outreach efforts, both locally and regionally. Foster relationships with external agencies and corporate partners to support marketing strategies. Influencer and PR Strategy : Coordinate with the public relations team to identify and manage influencer collaborations, leveraging social media opportunities to boost brand visibility. Market Research and Surveys : Conduct paid marketing surveys to gather insights on current and new services, products, and concepts to inform marketing strategies and enhance customer offerings. What are we looking for The ideal candidate will be an innovative, action-oriented individual with a deep understanding of marketing strategies and a passion for driving results. The following qualities are essential for success in this role: Marketing Expertise : Proven experience in developing and executing comprehensive marketing strategies, particularly in the hospitality industry. Creative and Strategic Thinking : Ability to identify and implement creative, results-driven marketing strategies that align with business goals and increase market share. Digital and Social Media Proficiency : Strong knowledge and hands-on experience with digital marketing channels, social media platforms, website management, and content creation. Strong Communication Skills : Excellent verbal and written communication skills with the ability to coordinate and collaborate with internal teams and external agencies. Project Management Skills : Strong organizational skills and the ability to manage multiple projects simultaneously, ensuring deadlines and budgets are met. Analytical Abilities : Ability to analyze competitive data, customer demand, and market trends to inform strategic decisions and marketing tactics. Innovation and Creativity : A creative mindset with the ability to develop unique marketing concepts and campaigns to differentiate the hotel in a competitive market. In this role, you will play a crucial part in shaping the hotel's brand presence, driving revenue, and increasing its visibility in the marketplace. The ideal candidate should be proactive, result-focused, and able to work independently as well as part of a team.

What will you be doing As the Admin Executive , you will provide essential administrative support to the General Manager, ensuring the smooth operation of the Executive Office. Your role will involve overseeing various tasks that maintain an efficient and effective office environment. Your responsibilities include: Scheduling and Meetings : Arrange appointments and meetings for the General Manager, ensuring they are properly recorded in the calendar/diary. Ensure the General Manager has all necessary documentation for each meeting. Meeting Attendance and Minutes : Attend meetings such as Department Head Meetings and Executive Committee Meetings when required. Take accurate minutes during these meetings for future reference. Visitor Management : Greet and receive visitors and guests on behalf of the General Manager. In the absence of the General Manager, handle queries and concerns, ensuring they are resolved appropriately. VIP Arrangements : Arrange and coordinate room and restaurant reservations for VIP guests and personnel, as needed. Document Management : Assist the General Manager with hotel-related official documents, such as reports, thank-you letters, and complaint letters. File and record all business documents as required. Correspondence : Maintain and distribute both internal and external mail in an organized manner. Handle independent correspondence as necessary. Data Management : Assist the General Manager in compiling guest data for service quality improvement and other necessary reports. Office Supplies and Organization : Order and maintain office supplies to ensure the Executive Office is well-equipped. Confidentiality : Maintain the strictest confidentiality at all times regarding sensitive hotel matters and general office information. General Office Support : Demonstrate knowledge of the hotel's organizational structure, cooperate with various departments, and assist in managing priorities. Other Administrative Tasks : Prepare and maintain files, reports, letters, memorandums, and other business documentation, ensuring all deadlines are met. Support the smooth handling of any business-related issues that may arise. Adherence to Policies : Abide by hotel policies and procedures, maintaining the highest standards of professionalism and personal presentation in line with Hilton's values. What are we looking for To be successful in this role, you should have: Strong organizational and communication skills. A professional attitude and demeanor, able to interact with senior management and guests. Ability to handle sensitive and confidential information with discretion. Experience in administrative or executive support roles, particularly in a hotel or similar environment. Proficiency in document management, correspondence, and scheduling. Excellent interpersonal skills and the ability to work well within a team. Flexibility to meet the needs of the General Manager and the wider team. A proactive approach to problem-solving and multitasking. Ability to adhere to Hilton's policies and procedures. This role requires someone who is detail-oriented, organized, and capable of working efficiently under pressure while maintaining a high level of professionalism.

What will you be doing As the Assistant Manager of Purchasing , your primary responsibility will be to ensure the smooth and efficient operation of the Purchasing department. You will procure the required items at competitive prices while maintaining quality standards. Your duties will include: Purchasing Procedures : Ensure familiarity with Hilton's purchasing policies and procedures. Ensure purchase orders are processed following due authorization from management, and that purchases are made according to Hilton's standards. Team Supervision : Supervise and coordinate the work of the Purchasing team to ensure smooth operations. Supplier Management : Follow up on supplier insurance coverage and ensure compliance with Hilton's global policy requirements. Maintain good relationships with all hotel departments and suppliers. Market Price Surveys : Conduct market price surveys regularly in coordination with the Cost Controller and Executive Chef. Compare prices with other hotels to obtain the best quotations. Competitive Quotations : Ensure competitive quotes are obtained as per company policy and that all purchase requests are reviewed before purchase orders are processed. Contract and Vendor Management : Ensure that Hilton's sourcing center approval is received before initiating tenders for purchases exceeding $100,000. Conduct regular vendor visitations to manage high-risk suppliers. Month-End and Reports : Assist in preparing month-end reports and maintain an organized system for filing contracts, purchase orders, bidding documents, etc. Ensure that all documentation (purchase orders, invoices, delivery dockets) is forwarded to Accounts Payable on time. Cost Control : Assist the Executive Chef in ensuring food costs are minimized and closely monitor purchasing decisions for cost-effectiveness. Compliance : Ensure that all national or global purchasing agreements are adhered to and that any government regulations (such as those related to licensing and customs) are followed. Safety and Risk Management : Minimize the risks of accidents by ensuring correct work practices are followed and that the area is free of hazards. Handling Requests and Inquiries : Ensure timely, efficient, and friendly handling of all requests and inquiries related to purchasing. What are we looking for The ideal candidate for the Assistant Manager of Purchasing position should possess the following: Strong understanding of Hilton's purchasing policies and procedures. Proven ability to supervise and coordinate a team, ensuring efficiency. Excellent organizational skills, with the ability to handle multiple tasks and meet deadlines. Ability to negotiate and communicate effectively with suppliers and hotel departments. Experience in managing procurement processes and ensuring compliance with company policies. Strong attention to detail in preparing reports and maintaining documentation. Knowledge of cost control procedures and vendor management. Ability to handle requests and inquiries in a professional and friendly manner. This role plays a key part in maintaining purchasing efficiency while ensuring that quality standards are upheld and costs are minimized within the hotel.

What will you be doing As the Sales Manager , you will play a critical role in leading and supervising the Sales Team to ensure the successful promotion and sales of all hotel products, including rooms, catering, banquets, and more. You will manage Corporate, FIT, M.I.C.E., Social, and Tour Travel events, ensuring the department operates smoothly and efficiently. Your primary responsibilities include: Sales and Promotion : Responsible for the promotion and sales of all hotel products. Develop and implement sales plans with the approval of the Director of Sales or Commercial Director. Target Achievement : Meet and exceed sales targets and related tasks set by the hotel, contributing to revenue growth. Customer Relations : Develop and maintain strong relationships with customers in your designated region or industry. Understand their needs through direct communication (telephone, face-to-face visits, etc.), and translate these into sales opportunities. Quotations and Contracts : Efficiently produce quotations, send contracts to customers, and follow-up promptly to secure bookings. Hotel Operations : Utilize the hotel reservation system to book rooms, banquet venues, and other services. Ensure that relevant departments receive the necessary work orders for seamless execution. Client Engagement : Organize hotel tours for potential clients and provide detailed information to clients, helping them make informed decisions. Competitor Analysis : Collect and analyze market and industry information, including competitor product offerings, customer feedback, and promotional activities. Share this data with the Sales team to stay competitive and capture new business. Client Welcome : Welcome key customers, team leaders, and VIPs during their visits to the hotel, ensuring they receive top-notch service. Team Management : Motivate and train the Sales team, ensuring that all employees perform well and align with department goals. Provide guidance and supervision as needed. Cross-Department Coordination : Ensure effective communication between the Sales team and the hotel Operations team. Assist in coordinating events and follow-up on banquet or meeting operations. Revenue Forecasting : Maximize sales opportunities and accurately forecast team and banquet revenue, ensuring financial goals are met. Marketing Plans : Actively participate in developing marketing strategies and collaborate with the team to achieve set budgets. Customer Experience : Organize customer experience events and team-building activities for key or potential clients to strengthen relationships and foster loyalty. Strategic Development : Regularly analyze the composition of tourist source cities and create development plans to expand market reach. What are we looking for To successfully fill this role, you should maintain the following qualities and skills: Sales Experience : Previous experience in a sales role, preferably in the hospitality or related industry. Market Knowledge : Strong understanding of the competitive landscape, including key customers, promotional activities, and industry trends. Communication Skills : Excellent verbal and written communication skills, with the ability to interact with clients, senior management, and team members effectively. Leadership : Ability to motivate, train, and manage a sales team, ensuring high performance and alignment with hotel goals. Negotiation Skills : Strong negotiation skills, with the ability to secure deals that benefit both the client and the hotel. Organizational Skills : Strong organizational and time-management skills, able to manage multiple projects and priorities effectively. Goal-Oriented : Proven track record of achieving sales targets and maximizing revenue. Problem Solving : Ability to handle guest feedback and complaints, finding effective solutions that enhance customer satisfaction. Team Player : Ability to collaborate with other hotel departments to ensure seamless service delivery for clients. This role requires a proactive individual with a passion for sales, customer service, and achieving business results. You should be driven, results-oriented, and capable of leading a team while maintaining strong client relationships.

Job description As a Food and Beverage Associate, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Prepare set ups for tables and/or rooms Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships

What will you be doing As the Front Desk Manager , you will be responsible for the strategic management of the Front Office department, ensuring all operations are in line with Hilton brand standards, policies, and procedures. Your key responsibilities will include: Guest Registration : Manage the guest registration process, including inputting and retrieving information, confirming guest details such as number of guests and room rates, and ensuring the correct room selection. Promotions & Programs : Promote Hilton marketing programs, including Hilton Honors, ensuring that guests are informed about special programs and benefits. Billing and Payments : Ensure accurate billing, process guest payments, and handle any issues related to charges or payments, including foreign currency exchange. Guest Interaction : Greet guests with a friendly welcome, listen to their requests, respond appropriately, and provide accurate information on hotel services and amenities. Complaint Resolution : Handle guest complaints promptly and efficiently, escalating to the Duty Manager or Guest Relations Manager when necessary, and following up to ensure satisfaction. Team Collaboration : Actively contribute to a cooperative, helpful, and kind work environment, participating in training sessions and sharing ideas to improve customer service. Executive Floor & VIP Services : Manage VIP guest arrangements, including room preferences, amenity setups, and the VIP gift amenity menu. Operational Communication : Work closely with various departments (Housekeeping, Food & Beverage, Engineering, IT) to ensure smooth operations and guest satisfaction. Front Desk Systems & Policies : Ensure efficient use of hotel front desk systems (e.g., Fidelio), maintaining rate integrity, following cash handling procedures, and adhering to all health and safety protocols. Sales Opportunities : Maximize revenue through sales opportunities, maintaining ethical standards while offering value for money to guests. Security & Emergency Protocols : Adhere to hotel security, emergency policies, and safety procedures. What are we looking for A Front Desk Manager serving Hilton brands should demonstrate the following skills and behaviors: Positive Attitude : Maintain a welcoming and positive demeanor toward guests and team members. Customer Service Focus : Commitment to delivering outstanding customer service and addressing guests needs effectively. Teamwork & Communication : Ability to work cooperatively within a team and communicate effectively across departments. Problem-Solving Skills : Ability to handle complaints and resolve issues promptly while maintaining a calm and professional demeanor. Attention to Detail : Ensure accuracy in all aspects of guest service, from registrations to billing and room assignments. Operational Efficiency : Knowledge of front desk operations, financial systems, and compliance with Hilton's brand standards. Key Attributes : Previous experience in front desk management or hospitality is preferred. Strong leadership and organizational skills. Ability to stay calm under pressure and in emergency situations. Knowledge of hotel systems (e.g., Fidelio, OnQ). Flexibility and adaptability in a fast-paced environment. This role is ideal for someone who thrives in a dynamic, customer-focused environment and is committed to providing excellent service while adhering to Hilton's brand standards.

As Front Office Apprentice, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Ensure accurate and efficient running of reception including check in/out procedures Respond to Guest queries in a timely and efficient manner Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Answer switchboard calls, as required Ensure all Guest deliveries and messages are received effectively and efficiently Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Attend appropriate training courses, when required Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement What are we looking for Front Office Apprentice serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling

What will I be doing As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handle emergencies, and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues, and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law, and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations, and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences, and remarks, maintaining a systemized and sales-focused approach to room inventory management. Ensure that guests profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP, and other properties in China. Up to date with information on facilities, attractions, places of interest, sights, and activities in and around the hotel. Ensure communication, coordination, and cooperation between the front desk and other operating departments, specifically Housekeeping, FB, and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy, and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings, and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records, and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures, and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO, and third-party payments for rooms, meetings, FB, and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the team Deputise in absence of the Executive Housekeeper Provide excellent guest service Assist other departments wherever necessary

A Commis II prepares, cooks and bakes food in designated areas of the kitchen for Guests and Team Members by following instructions and standards. What will I be doing As the Commis II, you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Support the Sous Chef or the Chef de Partie in ensuring smooth operation of the kitchen and prompt service at all times. Plan, prepare and implement high quality food and beverage products and set-ups in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel s operation. Use all equipment, tools and machines appropriately. Work on off-site events when tasked. Complete tasks and jobs outside of the kitchen when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Effectively respond to every guests feedback. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Attend and actively participate in all training sessions. Check that the quality of food prepared by team members meet the required standards and make necessary adjustments. Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards. Carry out duties and responsibilities in an efficient and productive manner. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Commis II serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. What will I be doing As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Be familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Complete sales targets and related tasks set by the hotel. Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Produce quotations efficiently, send contracts to customers and follow-up promptly. Show clients around the hotel. Operate the hotel reservation system to book rooms, banquet venues, etc. Send the team s work order promptly and ensure that the relevant departments receive relevant information. Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. Recommend other hotel chains within the group to clients. Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. Handle guest feedback or complaints. Maximize sales at all times and effectively forecast team and banquet revenue. Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. Actively participate in the development of marketing plans and collaborate to achieve budgets. Assist the Director of Sales to allocate daily work effectively according to the Sales team structure. Coach the Sales team to always ensure that quality services and products are delivered to customers. Lead the Sales team to achieve departmental goals. Chair and attend meetings as needed. Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously perform assigned tasks and special tasks. The department reserves the right to change or supplement the job description if necessary. What are we looking for A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

What will you be doing As the Assistant Director of Sales , you will be responsible for performing the following tasks to the highest standards: Marketing Plan Participation : Contribute to the development and execution of the hotel marketing plan. Hilton University Courses : Complete relevant courses from Hilton University on time and ensure successful completion of the tests. Product Knowledge : Be fully familiar with the hotel's products, services, and related activities. Sales and Promotion : Lead the promotion and sales of all hotel products, including rooms, catering, banquets, and more. Sales Targets : Achieve sales targets and related tasks set by the hotel. Sales Plans Development : Develop sales plans and obtain approval from the Director of Sales or Commercial Director, focusing on maintaining and developing customers within the specified region or industry. Customer Engagement : Understand customer needs through various sales methods, including telephone sales, face-to-face meetings, and other forms of interaction. Quotations and Contracts : Efficiently produce quotations, send contracts to customers, and follow up promptly. Hotel Tours : Provide hotel tours to clients. Reservation System Operation : Use the hotel reservation system to book rooms, banquet venues, etc. Teamwork Coordination : Send teamwork orders promptly and ensure the relevant departments are informed. Customer Relationship Management : Establish and maintain strong relationships with customers, ensuring the accuracy and update of customer information, and reporting customer needs and feedback to the hotel. Cross-Hotel Promotion : Recommend other hotels within the group to clients. Market Intelligence : Collect and share market and industry information with the Sales team to identify and capitalize on business opportunities. Competitor Analysis : Stay informed about competitors product offerings, customer profiles, and promotional activities and share feedback with the Commercial Director / Director of Sales. Customer Reception : Welcome key customers, team leaders, and VIPs upon their arrival at the hotel. Guest Feedback : Handle guest feedback or complaints professionally. Sales Maximization : Maximize sales opportunities and effectively forecast team and banquet revenue. Team Supervision : Provide necessary supervision and guidance to Sales Managers or Directors in developing quotes or contracts. Marketing Plan Collaboration : Actively participate in the development of marketing plans and collaborate to achieve sales budgets. Workload Allocation : Assist the Director of Sales in effectively allocating daily tasks within the Sales team structure. Communication Facilitation : Organize and ensure effective communication between the Sales team and the Operations team, helping the Banquet and Catering Sales departments or Operations teams follow up on events during banquets or meetings. Budget and Forecasting Assistance : Assist the Director of Sales with department budget development and participate in forecasting and marketing plan development. Employee Training : Provide regular training to team members, ensuring they are familiar with hotel products, services, and procedures, and can effectively meet customer needs with professional, customized services. Market Analysis : Regularly analyze customer output and source market structure, anticipate market trends, and design products and channels in advance to capture new business opportunities. Recruitment and Training : Assist in recruiting, selecting, and training employees to maintain team vitality and stability. Task Completion : Conscientiously perform assigned and special tasks as directed. What are we looking for An Assistant Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the following attitude, behaviors, skills, and values: Experience : Proven experience in sales, preferably in a hotel or hospitality setting, with a focus on both sales and leadership. Customer-Centric Focus : Strong focus on customer service with the ability to build lasting client relationships. Communication Skills : Excellent verbal and written communication skills to effectively interact with clients, team members, and other stakeholders. Leadership : Strong leadership and training skills to guide the sales team. Strategic Thinking : Ability to understand and anticipate market trends and customer needs to develop appropriate sales strategies. Sales Focus : A proactive sales approach to ensure that revenue goals are met and exceeded. Teamwork : Ability to work effectively as part of a team, with strong collaborative skills to engage with different departments within the hotel. Adaptability : Able to quickly adapt to changing business conditions and customer demands. This role will require flexibility, a strong understanding of the market and hotel industry, and the ability to lead and motivate a sales team to achieve both individual and organizational goals.

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. 1.Champion Business Excellence Drive the hotel s financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel Stay ahead of market trends and seize new opportunities 2.Lead with Vision Inspire a culture of excellence by providing strong leadership to all team members Monitor and develop team member performance, particularly the executive team and department heads Foster a workplace where every team member thrives and contributes to the property s collective goals 3.Elevate Guest Experience Manage operations with a keen eye for detail Monitor guest feedback and implement improvements as necessary to exceed guest expectations Deliver exceptional service to ensure every guest leaves with a desire to return 4. Financial Stewardship Develop and manage the hotel s budget, including revenue forecasting, expense control and capital expenditures Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives 5.Quality Assurance Guarantee the highest standards of hotel upkeep, safety and guest satisfaction Conduct regular inspections to ensure compliance with quality and brand standard requirements Implement improvement initiatives to enhance overall guest experience and hotel reputation 6. Owner Relations Build strong rapport with hotel owners through proactive and on-going communication Serve as a primary liaison between hotel owners and corporate entities Prior Hotel General Manager experience with strong Operations knowledge Success in driving commercial returns and revenue Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team Outstanding communication and negotiation skills with a customer-first mindset Solid grasp of financial management principles and experience in budgeting and forecasting Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry

What will you be doing As a Bartender , you will be responsible for performing the following tasks to the highest standards: Customer Service Focus : Maintain a high customer service focus by ensuring that you always prioritize guests, approaching your job with the customers needs in mind. Issue Resolution : Take personal responsibility and initiative to resolve any issues, ensuring clear communication with both customers and colleagues. Operational Suggestions : Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel. Promotion of Services : Actively promote Hilton hotel services and facilities to guests and suppliers. Safety Standards : Perform all duties safely and responsibly, ensuring your safety and that of others in the workplace. Guest Interaction : Greet guests in a friendly, courteous, and professional manner, ensuring their satisfaction. Beverage Preparation : Prepare and serve beverages in a friendly, timely, and courteous manner according to Hilton's standards. Mix, garnish, and present drinks using standard ingredient recipes and practice prudent portion control. Stock Management : Maintain a proper setup of the bar, including requisitioning, stocking, and organizing all supplies such as beer, wine, spirits, paper products, garnishes, and produce. Inventory Control : Handle fresh fruit and vegetable garnishes, juices, and other perishables to ensure quality, cutting and storing them daily. Check Identification : Ensure all guests are properly identified and follow liquor laws. Detect and act upon guest inebriation as per training. POS System Use : Input orders into the point of sale system, ensuring accurate creation of checks for each guest. Handle cash, verify charges, and maintain cash accountability. Closing Procedures : Lock up and store all beverage, food, and equipment, secure the cash, and ensure the proper execution of all cash drops. Product Knowledge : Complete checklists on product knowledge, stay informed about all menu items, and confidently recommend items to guests. Cross-Outlets Knowledge : Be familiar with the menu items from all hotel outlets to suggest other dining options or attractions to guests. Cleaning and Maintenance : Ensure all areas are cleaned and maintained according to the operating procedures. Professionalism : Display professional behavior at all times, avoid offensive language, and give guest service the highest priority. Accident Reporting : Report any accidents or incidents to your supervisor or manager. Additional Duties : Carry out any other reasonable duties as assigned by management. What are we looking for A Bartender serving Hilton Brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should have the following: Education : Senior High School education or specialty in hospitality. Experience : 1-2 years in a managerial or senior role in a 4/5-star hotel. Language Skills : Good English proficiency to meet business needs. Motivated and Committed : Show enthusiasm and a willingness to learn new skills or knowledge to improve personal performance. Flexibility : Able to respond positively and quickly to changing requirements, including performing tasks as requested. Teamwork : Cooperate and support colleagues to achieve team goals. Food & Beverage Knowledge : Basic understanding of food and beverage preparation and service, including alcohol. Personality : Open-minded, outgoing personality with the ability to work long hours and a positive attitude.

As the Purchase Executive, you will be responsible for performing the following tasks to the highest standards: Follow up on hotel purchasing policy and procedures when carrying out of all purchases. Obtain three competitive quotes from suppliers to minimize cost to hotel. Conduct interviews with suppliers and representatives, obtain information, specifications, quotations on items required and handle subsequent correspondence and negotiations for procurement. Place orders with suppliers and ensure timely delivery to satisfy hotel requirement and trace the outstanding orders to ensure operational needs are met. Check pricing of purchase orders and determining appropriate supplier to obtain best quality and price. Conduct market survey to understand the market trend and the price floating. Collect the Market List quotation at regular intervals. Regularly review contract supplies to ensure prices remain competitive, maintaining competitor knowledge of similar products by regularly surveying price lists of other hotels operation supplies. Analyze market trends to anticipate likely price fluctuations for the purpose of maintaining inventory either for long or short time periods. Ensure all documentation (purchase orders, invoices, delivery dockets, etc.) are forwarded to Accounts Payable on a timely basis. Minimize the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards. Handle all requests and enquiries in a timely, efficient and friendly manner. Perform any additional tasks assigned to ensure that the department functions smoothly. Strictly follow the code of conduct. What are we looking for A Purchase Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: College graduate. At least 2 years of working experience as Purchase Associate. Proficient in Microsoft Office applications. Able to lead, provide guidance and develop team members. Knowledgeable of supplies. Mature and reliable person. Good command of both written and spoken English to meet business needs. Prior experience in related work preferred. Able to be resourceful, creative and maintain flexibility. Flexible in relation to work hours.

Reservation Executive The Reservation Executive is responsible for the accurate recording and processing of reservations as well as maximizing room sales through proactive selling and upselling techniques. What will I be doing As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards: Training & Development : Complete Hilton University courses and pass all tests to stay up-to-date with industry standards. Hotel Product Knowledge : Be knowledgeable about the hotel's products, services, and activities. Sales Maximization : Maximize room sales and revenue through proactive up-selling and sales techniques. Reservation Processing : Review and process all new reservations, ensuring changes, cancellations, and relevant details are communicated accurately to the appropriate departments. Guest Arrival Review : Verify guest information, requirements, and pricing details for 3-5 daily arrivals to ensure accuracy. Secretarial Support : Perform administrative duties, such as preparing correspondence, maintaining files, and handling faxes and emails. Sales Mindset : Maintain a sales-driven attitude, ensuring no sales opportunities are missed within the hotel. Team Development : Work with the Reservations and Group Tour teams to maximize revenue on all inquiries. Commission Tracking : Ensure commissions are correct and promptly followed up on. Reject Business Documentation : File reasons for any rejected business to maintain accurate records. File Management : Ensure all correspondence is filed correctly with up-to-date information. Revenue Compliance : Adhere to the hotel's credit policy and ensure all forecasted revenues are met. Room Supply & Pricing Control : Follow established room supply and price control procedures. Guest Information Maintenance : Maintain and update guest information and sales data according to reservation procedures. Guest Service : Maintain high standards of guest service at all times. Data Accuracy : Ensure that all information inputted is correct and meets standards. Team Coordination : Pay close attention to team members workloads and duties to meet operational needs effectively. Work Area Maintenance : Keep work areas clean and organized. Policy Adherence : Comply with all company policies related to reservations and ensure adherence to systems and procedures. Reservation Quality : Prioritize quality reservations and strictly follow brand standards. Team Member Rules : Ensure all team members understand and adhere to the hotel's team member rules and regulations. Additional Responsibilities : Perform any other reasonable duties and responsibilities as assigned. What are we looking for A Reservation Executive serving Hilton Brands is always working on behalf of our guests and collaborating effectively with other team members. To be successful in this role, candidates should be detail-oriented, service-focused, and proactive in their sales approach.

A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the following attitude, behaviors, skills, and values: Leadership & Strategy : A proven leader who establishes and communicates operational policies, standards, and strategies to ensure successful and profitable operations. Operational Excellence : Strong capability to manage Food & Beverage services, sales, inventory, and quality, ensuring guest satisfaction while adhering to budgetary constraints. Financial Acumen : Ability to review financial statements, sales trends, and forecasts, making recommendations for adjustments to meet budget and profit goals. Team Development : Commitment to training and developing staff, ensuring adherence to Hilton's international standards, while fostering a motivated and professional team. Innovation & Market Awareness : Knowledgeable in emerging food and beverage trends, competitor practices, and maintaining up-to-date pricing strategies. Professionalism : Maintaining the highest standard of personal and professional image, conduct, and skills related to the role. Relationship Building : Strong communication skills, capable of maintaining effective relationships with staff, suppliers, and management. Flexibility & Commitment : Willingness to take on any tasks within the scope of business needs and continuously improve team performance and operations.