8717 Hospitality Jobs - Page 38

**Core Responsibilities:** 1. **Guest Experience & Service Excellence:** * **Warm Welcome & Seating:** Greeting guests warmly, managing reservations, strategically assigning tables based on guest needs, party size, server sections, and pacing kitchen orders. * **Overseeing Service Flow:** Monitoring the entire dining room to ensure seamless service progression (ordering, food delivery, clearing, billing). * **Handling VIPs & Special Requests:** Personally attending to VIP guests, regulars, and complex requests (allergies, celebrations). * **Resolving Complaints:** Acting as the primary point for escalated guest issues, resolving them diplomatically and promptly. * **Ensuring Standards:** Upholding the restaurant's service style, presentation standards, and overall ambiance. * **Menu & Wine Knowledge:** Possessing deep knowledge of the menu, ingredients, preparation methods, wine list, and pairings to guide guests and staff. 2. **Team Leadership & Management:** * **Briefing & Communication:** Conducting pre-service briefings with the waitstaff, communicating specials, menu changes, reservations, and VIPs. * **Assigning & Coordinating:** Delegating sections, tasks (opening/closing), and responsibilities to servers, bussers, and hosts/hostesses. * **Monitoring & Support:** Actively observing staff performance, providing real-time coaching, support during busy periods, and ensuring adherence to standards. * **Mentoring & Training:** Assisting in training new hires and providing ongoing development for the service team. * **Fostering Teamwork:** Promoting a positive, collaborative, and professional work environment. 3. **Floor & Operations Management:** * **Floor Management:** Controlling the pace of service to optimize guest flow and kitchen output, managing waitlists effectively. * **Liaison with Kitchen/Bar:** Maintaining clear, constant communication with the Chef, kitchen expeditor, and bar staff to coordinate timing, relay special requests, and address issues. * **Quality Control:** Inspecting tables before seating, ensuring cleanliness, proper setup, and overall dining room presentation. * **Managing Reservations & Waitlist:** Utilizing the reservation system effectively, managing walk-ins, estimating wait times accurately, and maximizing table turnover efficiently. 4. **Administrative & Financial Duties:** * **Overseeing Billing & Payments:** Resolving billing discrepancies, handling complex payments, authorizing comps/discounts (within policy), and ensuring accurate cash handling procedures. * **Reporting:** Completing end-of-shift reports (sales, covers, gratuities, incidents, no-shows). * **Inventory & Supplies:** Monitoring and managing front-of-house supplies (linens, glassware, cutlery, stationery, condiments). 5. **Problem Solving & Crisis Management:** * **Handling Emergencies:** Managing unexpected situations (equipment failure, spills, medical incidents, difficult guests) calmly and efficiently. * **Adapting to Changes:** Quickly adjusting service flow due to unforeseen circumstances (large walk-in groups, kitchen delays). **Key Skills & Qualities of a Successful Restaurant Captain:** * **Exceptional Leadership & Communication:** Clear, concise, and respectful communication with guests and staff. * **Strong Interpersonal Skills:** Warmth, empathy, diplomacy, and the ability to build rapport. * **Calm Under Pressure:** Grace and efficiency during peak hours and when resolving issues. * **Proactive & Observant:** Anticipating guest and staff needs, spotting potential problems before they escalate. * **Organizational & Multitasking Prowess:** Juggling multiple tasks and priorities seamlessly. * **Deep Product Knowledge:** Mastery of food, beverage, and service standards. * **Problem-Solving & Decision-Making:** Quick, sound judgment calls. * **Attention to Detail:** Ensuring everything meets the restaurant's high standards. * **Professionalism & Integrity:** Setting the example for the team. **In essence, the Restaurant Captain is the "Conductor of the Dining Room Orchestra,"** ensuring all elements (guests, staff, kitchen, bar, ambiance) work in perfect harmony to deliver an outstanding and memorable dining experience. You are the face of management on the floor and the guardian of the restaurant's reputation during service. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Rotational shift Supplemental Pay: Overtime pay Education: Higher Secondary(12th Pass) (Preferred) Experience: Hospitality: 2 years (Preferred) Language: English, Hindi (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person Application Deadline: 30/09/2025

We are seeking a knowledgeable and enthusiastic Tourist Guide Trainer to conduct training sessions for aspiring tour guides in communication, hospitality, local history, and tourist engagement. This is a full-time position based in Durgapur, ITI College, West Bengal. Please note that this requirement is for trainers, not trainees. Key Responsibilities: - Conduct theoretical and practical training sessions on tour guiding techniques. - Teach trainees about heritage sites, local history, cultural etiquette, and tourist safety. - Develop curriculum and training materials. - Train on soft skills such as storytelling, communication, and customer service. - Conduct mock guiding tours and assessments. - Guide trainees on professional ethics and emergency protocols. - Stay updated with tourism trends and new destinations. Requirements: - Bachelors degree in Tourism, History, Hospitality, or related field (preferred). - Proven work experience as a Tourist Guide or Trainer (2+ years preferred). - Excellent communication and presentation skills. - Strong knowledge of local culture, geography, and heritage. - Ability to inspire and lead groups. Salary: 10,000 - 15,000 Contact Number: 9609601783 Schedule: Day shift Work Location: In person If you meet the above requirements and are passionate about training future tour guides, we encourage you to apply for this exciting opportunity.,

Job Title : Head Human Resources (Hospitality / Hotel Industry) Location : Nanakaramguda, Hyderabad Company : Ridhira Group About Ridhira Group Ridhira Group is a rapidly growing diversified conglomerate with interests in luxury hospitality, real estate, wellness, and lifestyle experiences . Our flagship projects include Ridhira Living (luxury villa communities) and Ridhira Retreat (premium wellness and event destination). We are committed to redefining hospitality standards through innovation, personalized guest experiences, and operational excellence. Role Overview The Head of HR will lead the human resources function across all verticals of Ridhira Group with a strong focus on hospitality and hotel operations . The role involves strategic HR leadership, workforce planning, talent acquisition, employee engagement, compliance, and driving a high-performance culture aligned with the companys vision. Key Responsibilities Strategic HR Leadership Develop and execute HR strategies aligned with organizational goals in hospitality and real estate projects. Partner with leadership to ensure HR policies support business growth, employee satisfaction, and operational excellence. Lead change management initiatives to support scaling operations and new openings (resorts, retreats, villas). Talent Acquisition & Workforce Planning Oversee end-to-end recruitment for hospitality, wellness, F&B, and corporate roles. Build talent pipelines for key operational roles (hotel GMs, chefs, wellness specialists, sales teams). Drive employer branding initiatives to attract high-quality hospitality professionals. Learning & Development Design and implement training programs for hospitality service standards, leadership development, and soft skills. Establish succession planning for critical positions. Employee Relations & Engagement Foster a culture of inclusion, employee satisfaction, and high morale. Implement recognition and retention programs to reduce attrition in hospitality roles. Manage grievance handling and ensure fair workplace practices. Compensation & Benefits Benchmark compensation structures in hospitality sector to remain competitive. Oversee payroll, benefits, and performance management systems. Compliance & Policies Ensure statutory compliance with labor laws specific to hospitality operations (PF, ESI, Shops & Establishments Act, etc.). Create and maintain HR policies and SOPs for hotel and resort operations. Qualifications & Experience Masters degree in HR / MBA (Human Resources). 15+ years of HR leadership experience with at least 810 years in the hotels or hospitality industry . Strong exposure to pre-opening HR processes for hotels/resorts is preferred. Proven track record in managing large teams across multiple properties. Knowledge of hospitality labor laws and compliance. Key Skills Required Strategic HR planning and leadership. Deep understanding of hospitality operations and service culture. Talent management and employer branding expertise. Strong interpersonal and stakeholder management skills. Ability to implement HR technology and digital tools. Why Join Ridhira Group? Opportunity to work with one of the fastest-growing hospitality and lifestyle brands. Exposure to luxury projects in hospitality and real estate. Leadership role with direct impact on company culture and growth. To Apply: Share cv at anusha@ridhira.com / Whatsapp cv at - 7386688223

-Building Confidence, Leadership & Negotiation skills -Trained in all the areas of management -Developed in Inside & outside sales -Client & Customer Acquisition -Learning All The Skillsets -Freshers In Jaipur -No Targets CALL : HR FALGUNI 7728803189

Job Opening: Supervisor – Centre Operations Location: NESCO, Mumbai Type: Full-Time | Permanent Eligibility: 2+ years’ experience in Retail/Hospitality/Hotel Management Preferred: IHM or Retail Operations background Skills Required: Strong supervision and leadership Proficient in English (mandatory) and Hindi Excellent communication (written and verbal) Guest service-oriented Coordination and multitasking skills Basic computer knowledge (Email, MS Word, POS, etc.) Responsibilities: Supervise centre staff and daily operations Ensure guest satisfaction Hiring, training, and performance review Resolve issues with HR support Perks & Benefits: Double wages on national holidays 24 paid leaves post-probation Early wage access Mediclaim Child education benefit Incentives and bonuses Apply Now! Charmi: 75748 61560 Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

About Medhavi Skills University Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empaneled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs. For more information, visit https://msu.edu.in/ Role Overview: Medhavi Skills University is seeking a proactive and dynamic professional for the role of Assistant Manager Training and Placement. This individual will be responsible for driving placement initiatives for students from Management, Health Science, Information Technology, and Hospitality programs. The role involves creating industry linkages, arranging internships (3 months & 6 months), and securing fulltime job opportunities for students in and around Sikkim and Siliguri. The candidate should be results oriented with a strong understanding of employer expectations, student capabilities, and regional industry requirements. Key Responsibilities: Build and maintain strong relationships with companies across sectors (Management, IT, Healthcare, Hospitality) to generate placement and internship opportunities. Facilitate 3-month and 6-month internships, as well as full-time job placements for final-year students. Organize career fairs, campus drives, and industry interaction sessions in Sikkim and Siliguri regions. Coordinate with academic departments to align training and placement needs with curriculum outcomes. Track student readiness, maintain placement records, and prepare daily/weekly placement progress reports. Support resume-building, interview preparation, and soft skills training activities in coordination with faculty and external trainers. Actively work with the Centre for Career Development and Placement to set and achieve placement targets. Travel locally and regionally to meet industry partners and promote the university s talent pool. Ensure timely documentation, MoUs, and feedback collection from employers and students. Guide students through the recruitment process and resolve any post-placement issues. Qualifications & Skills Required: Bachelors or Master s degree in Management, Business Administration, HR, or related fields. 3 8 years of experience in placement, recruitment, corporate relations, or a similar role in higher education or staffing agencies. Excellent interpersonal, communication, and negotiation skills. Strong understanding of regional job markets in Sikkim, Siliguri, and adjoining areas. Demonstrated ability to achieve placement targets and maintain corporate relationships. Proficiency in MS Office (Excel, Word, PowerPoint) and use of CRM/ERP systems for placement tracking. Ability to work independently as well as collaboratively with academic and operations teams. Willingness to travel within the region as required. What We Offer Being a key player in something potentially massive and world-changing Competitive salary and incentive structure, best in the industry. Opportunities for professional development and growth. A supportive and collaborative work environment. The chance to make a meaningful impact on the careers and lives of working professionals. . Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL

Job Title Executive - Club Job Description Summary Job Description * Reporting to management and assisting with administrative tasks. * Answering phone calls and forwarding calls to respective departments. * Scheduling and confirming appointments, meetings, and events. * Greeting and assisting visitors in a professional and friendly manner. * Handling enquiries and sorting mail copying, scanning, and filing documents. * Keeping track of office supplies and placing orders for replacements. * Education and professional qualifications Skills * Bachelors degree/Diploma in hospitality and hotel administration to a related course * Front desk experience in the hospitality industry preferred * Good written and verbal communication skills working knowledge of computer software, such as word processors, spreadsheets and presentation tools. Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion Were committed to providing work-life balance for our people in an inclusive, rewarding environment. . We have a vision of the future, where people simply belong. Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. INCO: Cushman & Wakefield

Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Executive - Club * Reporting to management and assisting with administrative tasks. * Answering phone calls and forwarding calls to respective departments. * Scheduling and confirming appointments, meetings, and events. * Greeting and assisting visitors in a professional and friendly manner. * Handling enquiries and sorting mail copying, scanning, and filing documents. * Keeping track of office supplies and placing orders for replacements. * Education and professional qualifications Skills * Bachelors degree/Diploma in hospitality and hotel administration to a related course * Front desk experience in the hospitality industry preferred * Good written and verbal communication skills working knowledge of computer software, such as word processors, spreadsheets and presentation tools. Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We have a vision of the future, where people simply belong. Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing). CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading Kitchen Operations for Property Leads kitchen management team. Provides direction for all day-to-day operations. Understands employee positions well enough to perform duties in employees absence or determine appropriate replacement to fill gaps. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensures property policies are administered fairly and consistently. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises and coordinates activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff. Setting and Maintaining Goals for Culinary Function and Activities Develops and implements guidelines and control procedures for purchasing and receiving areas. Establishes goals including performance goals, budget goals, team goals, etc. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Manages department controllable expenses including food cost, supplies, uniforms and equipment. Participates in the budgeting process for areas of responsibility. Knows and implements the brands safety standards. Ensuring Culinary Standards and Responsibilities are Met Provides direction for menu development. Monitors the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented, and create decorative food displays. Recognizes superior quality products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Ensures employees maintain required food handling and sanitation certifications. Maintains purchasing, receiving and food storage standards. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Ensuring Exceptional Customer Service Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Ensures employees are treated fairly and equitably. Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Administers the performance appraisal process for direct report managers. Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. Observes service behaviors of employees and provides feedback to individuals and or managers. Manages employee progressive discipline procedures for areas of responsibility. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Additional Responsibilities Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. .

Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories. CANDIDATE PROFILE Education and Experience 4-year bachelors degree in Finance and Accounting or related major. or a minimum of 2 years experience in Purchasing or a related field. CORE WORK ACTIVITIES Managing Work, Projects, Policies, and Standards for Purchasing Across Departments Generates and provides accurate and timely results in the form of reports, presentations, etc. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Assures sanitation compliance. Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. Orders all food and beverage based on business needs. Assists Executive Chef in maintaining/lower budgeted food/controllable costs. Delegates and enforces first in/first out inventory rotation for all storeroom products. Maintains sanitation and safety standards as specified in the brand guidelines. Verifies that proper safeguards are in effect for the security of the food and beverage storeroom assets. Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. Uses existing computer programs to perform daily and period end food and beverage costs. Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. Calculates figures for food and beverage inventory. Verifies that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. Verifies that all LSOPs are adhered to by all employees. Receives and inspects all deliveries. Maintains an accurate controllable log and beverage perpetual Verifies accurate administration of all invoices, and adherence to proper bookkeeping procedures. Demonstrating and Applying Accounting Knowledge to Purchasing Operations Demonstrates knowledge of job-relevant issues, products, systems, and processes. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Keeps up-to-date technically and applying new knowledge to your job. Supporting Purchasing Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Verifies that disciplinary situations are addressed in timely fashion and with consistency. Verifies that performance reviews are completed on a timely basis for supervisors and non-management employees. Maintaining Finance and Accounting Goals Submits reports in a timely manner, ensuring delivery deadlines. Verifies that profits and losses are documented accurately Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Interacts with kitchen staff, vendors and Executive Chef. Uses existing computer programs effectively to post invoices, update items and costs. Attends and participates in all pertinent meetings. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers. Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements. Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. .

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Uses coaching skills throughout the property. Demonstrates self confidence, energy and enthusiasm. Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follows up to ensure complaints have been addressed to the guests satisfaction. Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned Complies with all corporate accounting procedures. Assists GM as needed with annual Quality audit. .

Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. .