At Instawork, our mission is to create meaningful economic opportunities for local businesses and skilled hourly professionals in communities around the world. We're building the leading AI-powered labor marketplace—and we're looking for exceptional talent to help us scale quickly and make an even greater impact. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re transforming the way the world works. We are seeking a detail-oriented and proactive Team Lead - Training to join our team. This role is responsible for developing and delivering engaging training sessions, creating high-quality training materials, and ensuring that all content aligns with learning objectives and performance outcomes. The ideal candidate should have a solid understanding of content creation principles, and training facilitation. In addition, they should be enthusiastic about identifying opportunities to improve team efficiency and enhance customer satisfaction. Experience with video editing and e-learning development is a plus but not required. Key Responsibilities: Content Development & Training Material Creation: Design, develop, and maintain training materials, including manuals, guides, newsletters, presentations, and handouts. Create PowerPoint presentations that effectively communicate key concepts and reinforce learning objectives. Develop structured training agendas and lesson plans that align with organizational goals. Ensure all training materials are clear, concise, and visually engaging. Training Delivery & Facilitation: Conduct in-person and virtual training sessions to educate employees on key topics. Use interactive training techniques to enhance learner engagement and retention. Monitor trainee progress and provide constructive feedback. Learning Development: Collaborate with subject matter experts (SMEs) to ensure the accuracy and relevance of training content. Conduct training needs assessments in collaboration with managers and team leads to identify skill gaps and learning opportunities.Assist in creating e-learning modules and interactive training experiences. Support the development of performance metrics to track training impact on operational outcomes. Analyze performance data and feedback to inform targeted learning solutions. Qualifications & Skills: Bachelor’s degree in education, Communications, or a related field (or equivalent experience). 3-5 years of experience in training, instructional design, or content creation. Strong proficiency in Microsoft PowerPoint and other content development tools. Ability to develop clear, structured, and engaging training materials. Excellent verbal and written communication skills. Strong attention to detail and ability to review materials for accuracy and clarity. Good-to-have: Experience with e-learning tools (e.g., Articulate, Captivate, or similar). Good-to-have: Basic video editing skills (e.g., Camtasia, Adobe Premiere, or similar). Key Competencies: High level of organization and ability to manage multiple projects simultaneously Capacity to deliver remote training sessions to other regions and timezones.. Strong problem-solving skills and ability to adapt training materials to different audiences. Team-oriented mindset with the ability to collaborate across departments. Passion for learning and development with a commitment to continuous improvement. Customer-centric mindset with a drive to enhance the learner experience and operational performance. About Instawork Founded in 2015, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada. At Instawork, we constantly evaluate how to build an optimal work environment for success. Currently we operate on a hybrid model, but we remain open to adapting our policies to meet the needs of our evolving business and team dynamics. As we continue to grow, we're seeking candidates who are excited about contributing to our in-person culture and open to the idea of working in-office up to 5 days a week. For more information visit www.instawork.com We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. To learn more about our company values, please visit: https://info.instawork.com/about Personnel Privacy Policy Show more Show less

At Instawork, our mission is to create meaningful economic opportunities for local businesses and skilled hourly professionals in communities around the world. We're building the leading AI-powered labor marketplace—and we're looking for exceptional talent to help us scale quickly and make an even greater impact. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re transforming the way the world works. Instawork is looking to hire a Claims Manager who will be responsible for directly overseeing workers' compensation, occupational accident, and liability claims within our broader Trust & Safety and risk management program. This individual will play a crucial role in identifying, evaluating, and managing risk exposures that could result in human, physical, or financial loss. The Claims Manager will collaborate closely with Instawork’s Legal, Trust & Safety, and broader support teams, including consultants, insurance representatives, and staff to implement new programs, enhance existing programs, and provide recommendations to management regarding rules and procedures. Qualifications: 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims; Impeccably organized; Detailed and process-oriented; Thorough knowledge of insurance lines and insurance laws across the United States; Composed handling high-priority escalations; Excellent verbal and written communication; Ability to analyze, classify, and rate risks, exposures, and loss expectancies; Marketplace risk experience preferred. Responsibilities: Report, oversee, monitor, and investigate insurance claims across all jurisdictions; Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers; Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers; Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured Professionals, business Partners, doctors, and attorneys; Participate in monthly claim reviews to steer claims towards resolution; Maintain organized, accurate records of all claims and supporting documentation; Provide regular updates to senior management on claims activity; Analyze claims data to identify trends and areas for improvement; Develop, implement, and improve scalable processes and training to build a best-in-class claims function. For CA based applicants: The base salary range for this position is $150,000 - $175,000. This position is eligible for equity in the form of stock options This position is eligible for Instawork benefits, including: A variety of medical, dental, and vision plans with coverage beginning on the date of hire Flexible paid time off At least 8 paid company holidays annually Home office stipend Phone stipend Commuter stipend Supplemental pay on qualified leaves Employee health savings accounts (HSA) contribution Flexible spending plans 401K plan Perkspot - discount program through Lumity A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above. Instawork Values: Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong. Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title. Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together. Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust. About Instawork Founded in 2015, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada. At Instawork, we constantly evaluate how to build an optimal work environment for success. Currently we operate on a hybrid model, but we remain open to adapting our policies to meet the needs of our evolving business and team dynamics. As we continue to grow, we're seeking candidates who are excited about contributing to our in-person culture and open to the idea of working in-office up to 5 days a week. For more information visit www.instawork.com We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. To learn more about our company values, please visit: https://info.instawork.com/about Personnel Privacy Policy Show more Show less