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1.0 years
0 - 0 Lacs
Tagore Garden, Delhi, Delhi
On-site
Oversee the overall maintenance and cleanliness of the mall's common areas and other shared spaces. Enhance the overall visitor experience by implementing customer service initiatives. Monitor and improve service standards, including cleanliness, security, and customer assistance. Coordinate and oversee the planning and execution of events within the mall. Ensure that events align with the mall's brand and contribute positively to the visitor experience. Maintain customer connect and handle customer queries. Maintain customer MIS and all related documentation, updated on a daily basis. Customer retention skills. Excellent communication skills Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹28,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): Are you comfortable for Pacific Mall - Netaji Subhash Place location Are you comfortable working six days a week with a weekday as your day off? What is your current CTC What is your expected CTC Experience: total work: 1 year (Required) Work Location: In person
Posted 2 days ago
2.0 years
0 - 0 Lacs
Wayanad, Kerala
On-site
Entering new reservations into the system, including booking dates, times, and any special instructions Monitoring room sales and improving sales technique Handling inquiries and obtaining correct information regarding details of reservation Confirming and processing reservation requests Ensuring all information pertaining to reservations are properly taken and entered into the system Managing the reservation schedule to ensure that all available spaces are filled, but that there are enough free rooms for incoming guests Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Day shift Experience: Hotel management: 2 years (Required)
Posted 2 days ago
1.0 years
0 - 0 Lacs
Chennai, Tamil Nadu
On-site
Job Title: Steward – Customer Engagement Location: Anna Nagar, Chennai Salary: Up to ₹18,000 per month Work Type: Full-Time | 6 Days a Week Role Overview: We are hiring a well-groomed, customer-oriented Steward for our Anna Nagar outlet under the Mana brand. The ideal candidate should be confident, have a pleasant appearance, and be passionate about engaging with customers to enhance their in-store experience. Key Responsibilities: Greet and interact with customers courteously and warmly Engage in meaningful, polite conversation to build customer rapport Upsell and cross-sell menu items at the counter Understand and communicate customer preferences to the team Promote featured products and new launches Represent the brand with confidence and professionalism at all times Requirements: Must have completed Hotel Management Excellent communication skills in Tamil and English Pleasant personality and attractive voice Confident, enthusiastic, and approachable Prior experience in customer-facing F&B roles preferred Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Application Question(s): Can you join immediately? Experience: steward: 1 year (Preferred) Work Location: In person
Posted 2 days ago
3.0 years
0 - 0 Lacs
Ghaziabad, Uttar Pradesh
On-site
We need a beautician that knows all the work related to beauty and hair with 3 years of experience Job Type: Full-time Pay: ₹8,086.00 - ₹20,000.00 per month Schedule: Morning shift Experience: Beauty services: 3 years (Preferred) total work: 3 years (Preferred) Language: English (Preferred)
Posted 2 days ago
0 years
0 - 0 Lacs
Mylapore, Chennai, Tamil Nadu
On-site
The Supervisor at Play Kingdom is responsible for overseeing daily operations of the play area, ensuring a safe, clean, and engaging environment for children and parents. The role involves managing play attendants, coordinating guest services, monitoring safety protocols, and maintaining high standards of customer service. Key Responsibilities: Supervise and coordinate the daily activities of play area staff. Ensure all safety, hygiene, and cleanliness protocols are strictly followed. Greet guests warmly and address customer queries and concerns promptly. Manage crowd control and ensure children’s activities are conducted safely. Monitor equipment and report maintenance needs. Train and guide new play attendants and staff. Handle ticketing, party bookings, and event coordination as needed. Ensure all staff adhere to policies, schedules, and grooming standards. Prepare shift reports and escalate any issues to the manager. Qualifications & Skills: Minimum of 5 and above years experience in a supervisory or customer service role (experience in childcare, amusement parks, or hospitality is a plus). Strong communication and people management skills. Ability to multitask and work under pressure. Enthusiastic and child-friendly personality. Work Schedule: Rotational shifts including weekends and holidays. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Work Location: In person
Posted 2 days ago
3.0 years
0 - 0 Lacs
Kochi, Kerala
On-site
1. Customer Service: Greeting and seating guests promptly and courteously. Taking food and beverage orders accurately and providing menu recommendations. Ensuring guests are satisfied with their dining experience, addressing any issues or complaints efficiently. 2. Table Management: Supervising table setups and ensuring they meet the restaurant's standards. Coordinating with the kitchen staff to ensure timely delivery of food to the guests. Checking and maintaining the cleanliness of dining areas throughout the shift. 3. Team Supervision: Leading and mentoring the wait staff, ensuring they provide exceptional service. Assigning tables and duties to servers and monitoring their performance. Assisting in the training of new team members on service standards, menu knowledge, and proper guest interaction. 4. Order Management: Taking and processing guest orders using the restaurant's POS system. Communicating special requests or dietary restrictions to the kitchen. Ensuring orders are served correctly and promptly. 5. Sales and Upselling: Recommending daily specials, beverages, and desserts to enhance guest experience and boost sales. Upselling food and beverage options to maximize revenue. 6. Coordination and Communication: Acting as a liaison between the kitchen and wait staff to ensure smooth service. Communicating with the restaurant manager about guest feedback, staff performance, and any operational issues. 7. Compliance: Ensuring the restaurant follows health and safety guidelines and food hygiene regulations. Adhering to the restaurant's policies regarding customer service and operations. Skills and Qualifications: Strong leadership and communication skills. Excellent customer service and problem-solving abilities. Knowledge of food and beverage service. Ability to work in a fast-paced environment. Attention to detail in ensuring high standards of service. Education/Experience Requirements: A high school diploma or equivalent; a degree in hospitality is a plus. Prior experience as a waiter or in a similar supervisory role. Typically work long shifts, including evenings, weekends, and holidays, depending on the restaurant's hours. Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Food provided Schedule: Day shift Evening shift Experience: total work: 3 years (Preferred) Work Location: In person Expected Start Date: 25/06/2025
Posted 2 days ago
0 years
0 - 0 Lacs
Kochi, Kerala
On-site
Wanted experienced waiters for Multicuisine Restaurant in Kochi. Job Type: Full-time Pay: Up to ₹17,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 25/06/2025
Posted 2 days ago
2.0 years
0 - 0 Lacs
Tuticorin, Tamil Nadu
On-site
F&B Executive in MALDIVES Minimum 2 years of experience as an F&B Executive or in a related food and beverage role, preferably in hospitality or resorts. Strong English communication skills required to interact effectively with guests and team members. Salary range: ₹35,000 to ₹50,000 per month, with payment in USD. Attractive incentives available; high performers can increase their earnings. Free food and accommodation provided by the employer. Fast processing: Join within 15-20 days from selection. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Commission pay Work Location: In person
Posted 2 days ago
1.0 - 4.0 years
2 - 3 Lacs
Bengaluru
Work from Office
About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
Posted 2 days ago
1.0 - 4.0 years
2 - 3 Lacs
Gurugram
Work from Office
About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
Posted 2 days ago
1.0 - 4.0 years
2 - 3 Lacs
Rajkot
Work from Office
About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
Posted 2 days ago
1.0 - 4.0 years
2 - 3 Lacs
Mumbai
Work from Office
About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations
Posted 2 days ago
2.0 years
0 Lacs
Indore, Madhya Pradesh
On-site
JOB SUMMARY Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Recruitment and Hiring Process Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. Assists in establishing and maintains contact with external recruitment sources. Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. Assists in monitoring candidate identification and selection process. Performs quality control on candidate identification/selection. Assisting in Administering and Educating Employee Benefits Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. Assists with unemployment claim activity reports. Attends unemployment hearings and ensures property is properly represented, as needed. Assisting in Managing Employee Development Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures employees are cross-trained to support successful daily operations. Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. Ensures attendance by all new hires and participation of the leadership team in training programs Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Assisting in Maintaining Employee Relations Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. Partners with Loss Prevention to conduct employee accident investigations, as necessary. Communicates performance expectations in accordance with job descriptions for each position. Assisting in Managing Legal and Compliance Practices Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Assists with ensuring medical records are maintained in a separate, secure and confidential medical file. Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). Communicates property rules and regulations via the employee handbook. Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Details Job title AsstMgr-Human Resources Position Type Full Time Job ID 25097485 Additional Info Career area Human Resources Location(s) Fairfield by Marriott Indore Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.
Posted 2 days ago
2.0 years
0 Lacs
Dehradun, Uttarakhand
On-site
JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company’s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Details Job title Assistant Manager Sales Position Type Full Time Job ID 25098130 Additional Info Career area Sales & Marketing Location(s) Fairfield by Marriott Dehradun Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.
Posted 2 days ago
2.0 years
0 Lacs
Sriperumbudur, Tamil Nadu
On-site
JOB SUMMARY Provides total account management support for assigned property accounts. By applying the principles of strategic account management, this position will partner with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from their assigned accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. As an Account Manager, this individual will develop strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. The position will focus specifically on growing market share from transient and group revenue. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Develops and implements the overall account strategy for assigned accounts. Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group and transient. Explores opportunities for extended stay and catering sales business. Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales. Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops and implements strategic sales plans . Understands the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts. Identifies emerging business opportunities and risks within assigned accounts and provides feedback to key stakeholders (i.e. property Leadership). Achieves account revenue and sales goals as defined by Leadership. Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction. Conducting Daily Sales Activities Executes sales strategy to achieve property goals. Executes designated sales strategies to develop and solicits specific accounts to achieve revenue goals. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Maintains current business Accounts for new business within accounts. Develops and achieves operating budgets and manage controllable expenses. Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting. Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day). Leverages methodologies, technical and business knowledge across the market. Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs. Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc). Providing Exceptional Customer Service Gains understanding of the hotel’s primary target customer and service expectations. Serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event. Serves as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction. Acts as the customer’s advocate through understanding account needs and opportunities. Effectively resolves guest issues that arise in the sales process; brings issues to the attention of property leadership. Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to Marriott International. Building Successful Relationships Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs. Leverages appropriate Above Property Sales and property Leadership to ensure account saturation , pull-through of account strategies and selling solutions at the local property level. Develops a close working Account with Operations to ensure execution of strategies at the hotel level. Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc), in an effort to optimize sales revenues. Additional Responsibilities Conducts and coordinates site inspections for hotels, as required. Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Details Job title Assistant Manager - Restaurant Sales Position Type Full Time Job ID 25097862 Additional Info Career area Sales & Marketing Location(s) Fairfield by Marriott Sriperumbudur Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.
Posted 2 days ago
6.0 - 11.0 years
20 - 25 Lacs
Bengaluru
Work from Office
The Product Engineer is responsible for creating garment specifications and standards within PLM for specific product categories within the brand. They own product from the concept (Initial Style Development) stage through to final production approval stage. The Product Engineer manages sample fit approvals, risk assessment, calendar workflow for their specified garment category or categories. This role requires a high level of communication, technical patternmaking and problem-solving skills. Essential Duties Responsibilities Ensure a robust handoff of information takes place from NY PD/TD with all the appropriate components to build a complete tech pack. Escalation where this does not take place. Own tech pack creation from Design Board hand off/ Simplification line sheet to properly execute sampling/production to Design intent. Dependent on Product area/gender, Red, Yellow, Orange pipeline BOM (like for like) where required Own review and approval of samples including fit /balance, evaluation of fabric, measurements, construction, appearance and overall finish. Dependent on Red, Yellow, Orange pipeline Manage allocation and input of testing protocols by style. Own product Risk Assessment prior to bulk production and ensure correct action plans are taken where necessary to meet RL standards. Own escalating issues pre-shipment with supporting facts, root cause and possible solutions or options. Product CAP follow up. Updating NY TD colleagues where new standards or construction required. Partner with vendor technical teams to ensure that construction, finishing and fit is consistent across all programs within a category. Ensure consistent style aesthetic intent and construction from vendor to vendor on like styles. Track workload efficiently to meet individual deadlines and pull reporting from PLM when needed Orientation and development of new vendors including technical assessment and onboarding. Travel to vendor/factories and work with technical teams to calibrate, train, educate, and understand factory capabilities. Support other team members when needed. E- mail, phone and digital (zoom) communication with sourcing offices and suppliers. Feedback on vendor performance(technical) Experience, Skills Knowledge 6+ years in Technical Design Experience in patternmaking, grading, sewing, construction and fit for multiple categories. Experience in product risk assessment Ability to successfully oversee a basic category while making product quality and seasonal deliverables a priority. Strong verbal and written communication skills Proven organizational skills and ability manage competing priorities. Strong sense of urgency, attention to detail resourcefulness Responsible and accountable Ability to proactively analyze issues and problem solve Knowledge of 3D programs a plus Knowledge of testing a plus
Posted 2 days ago
4.0 - 9.0 years
7 - 8 Lacs
Chennai
Work from Office
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel Success is measured by how we'll they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns Education and Experience Required: 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred OR 4-year bachelors degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred. CORE WORK ACTIVITIES Hotel Marketing and Advertising Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams. Partners with Operations, Food Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel. Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns creative and media plans, particularly for food and beverage promotions. Manages FB media schedules and verifies prompt settlement of accounts. Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups Executes email marketing, and display advertising. Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives. Verifies all advertising for the hotel in digital channels is in alignment with brand voice. Social Media Content Management Facilitates social media engagement and updating content in local digital channels (eg, hotel website, travel sites). Develops and executes promotions campaign in FB, weddings, spa, rooms and conferences through relevant digital and social media channels. Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. Public Relations and Visual Asset Management Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM. Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. Manages assigned accounts as per the media account management system. Writes and distributes all press releases for property events, promotions, and outlets. Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities. Supports pull through of impactful PR strategy activities to drive quality press coverage through media engagement, in alignment with communications objectives. Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution. Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s). Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel. Supports the co-ordination of photography for FB advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams. Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice. Direct Marketing and Collateral Development Coordinates and executes Hotel and FB printed materials. Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner. Assists in the production of all property, FB display, and temporary signage in hotel public areas. Promotes collection of competitors collateral and publicity on a monthly basis. Manages the execution of FB direct marketing activities. Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA). General Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property FB promotions and campaigns. Helps with the publication of hotel s newsletter(s). Supports communications duties and functions as deemed necessary. Assists in the liaison and execution of joint FB promotions. Works with eCommerce to verify the Hotel s website and related websites are updated on a regular basis. Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy. Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders. Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance. Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
Posted 2 days ago
4.0 - 9.0 years
7 - 8 Lacs
Bengaluru
Work from Office
Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Beverage Operations Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Implements agreed upon beverage policy and procedures throughout the property. Manages in compliance with all applicable beverage and liquor laws. Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period end inventory. Monitors adherence to all liquor control policies and procedures. Attends pre- and post-convention meetings as needed to understand group needs. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of departments controllable expenses to achieve or exceed budgeted goals. Manages to achieve or exceed budgeted goals. Ensures compliance with all beverage policies, standards and procedures. Maintains food handling and sanitation standards. Manages inventories according to budget and business levels. Assists with developing menus and promotions as necessary. Leading Beverage Team Trains staff on liquor control policies and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures employees understand expectations and parameters. Communicates critical information to the beverage staff regarding each event. Ensuring Exceptional Customer Service Provides excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Responds effectively to guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides feedback to individuals in an effort to improve service performance. Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans. .
Posted 2 days ago
4.0 - 9.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Beverage Operations Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Implements agreed upon beverage policy and procedures throughout the property. Manages in compliance with all applicable beverage and liquor laws. Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period end inventory. Monitors adherence to all liquor control policies and procedures. Attends pre- and post-convention meetings as needed to understand group needs. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of departments controllable expenses to achieve or exceed budgeted goals. Manages to achieve or exceed budgeted goals. Ensures compliance with all beverage policies, standards and procedures. Maintains food handling and sanitation standards. Manages inventories according to budget and business levels. Assists with developing menus and promotions as necessary. Leading Beverage Team Trains staff on liquor control policies and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures employees understand expectations and parameters. Communicates critical information to the beverage staff regarding each event. Ensuring Exceptional Customer Service Provides excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Responds effectively to guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides feedback to individuals in an effort to improve service performance. Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans.
Posted 2 days ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions we'll enough to perform duties in employees absence. Verifies employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Verifies compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.
Posted 2 days ago
10.0 - 15.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Strategic Leader: Develop and implement a comprehensive sales strategy that aligns with our growth objectives and market opportunities. Execution Powerhouse: Lead the sales team to achieve and exceed revenue targets, driving key sales initiatives and optimizing the sales process. Market Expander : Identify and capitalize on new market opportunities, expanding our customer base and increasing market share. Operational Dynamo: Optimize sales processes, identify bottlenecks and implement solutions that enhance efficiency and drive performance. Trusted Confidante: Act as a key advisor to the management team, offering insights, anticipating challenges and helping make informed decisions that shape our future. Team Builder: Recruit, develop, and retain top sales talent, fostering a high-performance culture and ensuring the team is motivated and equipped to succeed. Communication Champion: Manage internal and external communications, ensuring our sales message is clear, consistent and compelling. Requirements Get-It-Done Attitude: You are a doer, not a talker. You thrive on taking ownership, driving projects to completion and exceeding expectations. Action-Oriented: You are proactive, resourceful and always looking for ways to improve. You dont wait for instructions; you take initiative and make things happen. Exceptional Communicator: Strong written and verbal skills, adept at building relationships, influencing stakeholders, and inspiring others to join our mission. Cool Under Pressure: Thrive in a fast paced, dynamic environment, juggling multiple priorities with ease and a can-do attitude. Experience: While experience is valuable, we are more interested in your drive, ability to execute and passion for making a difference. If you have a proven track record of achieving sales targets and driving growth, we encourage you to apply. The Opportunity: This isnt just a job, its a chance to transform the FB aggregator industry in the B2B space. you'll work directly with the CSO and the management team to drive growth, optimize sales operations and make a real impact on our business and our customers.
Posted 2 days ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
- Assertive and persistent in approach with an attitude of getting work done. - Amicable and able to form and foster business relationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisively and quickly. - Ability to identify, understand and process data on a regular basis. - Driven and motivated with an attitude to create an impact and go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Operations on day-to-day operations by following our Standard Operating Process. - The Site head role is a high intensity, high responsibility and hands on role. - The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customer satisfaction. - Engaging vendors maximizing their business involvement. Requirements - Must have from Hotel Management background. - 4- 6 years of experience. - Fostac Trained. - Food-tech Experience is an added advantage. - Local language is mandatory.
Posted 2 days ago
4.0 - 9.0 years
9 - 10 Lacs
Amritsar
Work from Office
Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories. CANDIDATE PROFILE Education and Experience 4-year bachelors degree in Finance and Accounting or related major. or a minimum of 2 years experience in Purchasing or a related field. CORE WORK ACTIVITIES Managing Work, Projects, Policies, and Standards for Purchasing Across Departments Generates and provides accurate and timely results in the form of reports, presentations, etc Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Assures sanitation compliance. Assists Executive Chef in all aspects of purchasing (eg, Food, Beverage and Controllable) to ensure quality and profitability. Orders all food and beverage based on business needs. Assists Executive Chef in maintaining/lower budgeted food/controllable costs. Delegates and enforces first in/first out inventory rotation for all storeroom products. Maintains sanitation and safety standards as specified in the brand guidelines. Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. Uses existing computer programs to perform daily and period end food and beverage costs. Maintains inventory controls for proper levels, dating, rotation, requisitions, etc Completes administrative tasks on a timely basis (eg, C-7s, menu costing, general office duties). Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. Calculates figures for food and beverage inventory. Ensures that price and product availability issues are communicated as needed to the F B Director and Executive Chef. Ensures all LSOPs are adhered to by all employees. Receives and inspects all deliveries. Maintains an accurate controllable log and beverage perpetual Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures. Demonstrating and Applying Accounting Knowledge to Purchasing Operations Demonstrates knowledge of job-relevant issues, products, systems, and processes. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Keeps up-to-date technically and applying new knowledge to your job. Supporting Purchasing Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensure disciplinary situations are addressed in timely fashion and with consistency. Ensures performance reviews are completed on a timely basis for supervisors and non-management employees. Maintaining Finance and Accounting Goals Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Interacts with kitchen staff, vendors and Executive Chef. Uses existing computer programs effectively to post invoices, update items and costs. Attends and participates in all pertinent meetings. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers. Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are we'll maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary.
Posted 2 days ago
13.0 - 15.0 years
25 - 30 Lacs
Mumbai
Work from Office
Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Strives to improve service performance. Developing and Maintaining Budgets Develops and manages Food and Beverage budget. Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. Ensures cash control and liquor control policies are in place in food beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Ensures that regular, on-going communication occurs in all areas of food and beverage (eg, pre-meal briefings, staff meetings, culinary team). Establishes and maintains open, collaborative relationships with direct reports and entire food beverage team. Ensures direct reports do the same for their team. Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Reviews findings from comment cards and guest satisfaction results with FB team and ensures appropriate corrective action is taken. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Empowers employees to provide excellent guest service. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaches and supports food beverage leadership team to effectively manage wages, food beverage cost and controllable expenses (eg, restaurant supplies, uniforms, etc). Hires food beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. Brings issues to the attention of Human Resources as necessary. Ensures employees are treated fairly and equitably. Coaches team by providing specific feedback to improve performance. Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Order and purchase equipment and supplies.
Posted 2 days ago
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The hospitality industry in India is a thriving sector with a wide range of opportunities for job seekers. From hotels and resorts to restaurants and event management companies, there is a high demand for skilled professionals in various roles within the hospitality sector.
These cities are known for their vibrant hospitality industry and offer a plethora of job opportunities for individuals looking to kickstart their career in this field.
The average salary range for hospitality professionals in India varies based on experience and location. Entry-level positions such as Front Office Executives or Steward/Waiter can expect to earn anywhere between INR 2-5 lakhs per annum. As professionals gain more experience and move up the career ladder to positions like Hotel Manager or Food and Beverage Manager, salaries can range from INR 6-15 lakhs per annum or even higher in some cases.
In the hospitality industry, a typical career path may look something like this: 1. Entry-level positions: Front Office Executive, Steward/Waiter, Housekeeping Staff 2. Mid-level positions: Assistant Manager, Restaurant Supervisor, Front Office Manager 3. Senior-level positions: Hotel Manager, Food and Beverage Manager, General Manager
With experience and additional qualifications, professionals can progress to higher managerial roles within the industry.
In addition to specific hospitality skills, professionals in this field are often expected to have the following skills: - Customer service - Communication skills - Problem-solving abilities - Team management - Attention to detail
As you navigate the job market in the hospitality industry, remember to showcase your skills and experiences confidently during interviews. With the right preparation and a positive attitude, you can land the perfect job in this exciting and dynamic field. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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