8693 Hospitality Jobs - Page 30

Key Responsibilities Systems/Operations: Proposes banquet pricing in consultation with Chef and selling policies according to guest demand and market situation Develops long and short-term market plan Directs banquet sales team to optimize revenue Keeps in touch with all major clients (customer service) Co-ordinates with Banquet Manager for menu changes according to guest demand and sales history Constantly monitors customer feedback by interacting with guests on a daily basis Ensures timely distribution of al Function Prospectus to all concerned departments Ensures documentation of all customer interactions (contracts, house rules etc ) Ensures timely payment of all banquet bills Ensures Banquets Sales Office is maintained professionally Responsible for maintenance of all Banquet records as per Organizations Policy Proposes and ensures improvement in work by recommending changes in methods, staffing and operation Skills catering sales

Key Responsibilities of the Front Office Assistant Manager: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where front office initiatives & hotel targets are achieved Supervises the front office team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Takes ownership to deliver an effective planned guest engagement programme Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Front Office Assistant Manager: Experience in front office Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Junior Sous Chef: Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved Supervises the kitchen team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Takes ownership to review and scrutinize the performance of the food offering, providing recommendations that will drive financial performance Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Junior Sous Chef: Experience in kitchen Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills

Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values.. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Commis I Tandoor :. Experience in kitchen beneficial but not essential. Hands-on approach with a can-do work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions taking ownership for duties and tasks assigned. Personal integrity, with the ability to work in an environment that demands excellence. Experience of working with IT systems on various platforms. Strong communication skills.

Supports the smooth running of the food beverage department, where all aspects of the guest food beverage service experience are delivered to the highest levels. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values.. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Guest Service Associate :. Experience in food beverage service beneficial but not essential. Hands-on approach with a can-do work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions taking ownership for duties and tasks assigned. Personal integrity, with the ability to work in an environment that demands excellence. Experience of working with IT systems on various platforms. Strong communication skills.

Key Responsibilities of the Commis IConti Section: Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Commis IConti Section: Experience in kitchen beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Housekeeping Supervisor: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved Supervises the housekeeping team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained-Builds and maintains effective working relationships with all key stakeholders Takes ownership of the departmental programmes that advance service standards, profitability and cost control Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Supervisor: Experience in housekeeping Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Indian Master Chef: Ensures the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution Develops and implements plans where kitchen initiatives & hotel targets are achieved Leads and manages the kitchen team, fostering a culture of growth, development and performance within the department Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the performance of the food offering, providing recommendations that will drive financial performance Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Indian Master Chef: Proven experience in kitchen with strong problem-solving capabilities-Excellent leadership skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

Key Responsibilities of the Indian Master Chef: -Ensures the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution -Develops and implements plans where kitchen initiatives & hotel targets are achieved -Leads and manages the kitchen team, fostering a culture of growth, development and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Reviews and scrutinizes the performance of the food offering, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Indian Master Chef: -Proven experience in kitchen with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills

Be part of the Radisson revolution where as our Creative you are Ready to: Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments Take pride in what you do, be on hand to make sure that what needs to be done is done well Collaborate with others, learn and grow from the experience, developing your own skills for future success Creatively work with others to deliver on the goals and targets that we have set ourselves Build meaningful and rewarding relationships whilst promoting the company culture and values Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements ARE YOU One to impress Dynamic Love people interaction with the skill to mix it up! Innovative Creative with a positive mindset, love a challenge where you know there is a solution Engaging, self-motivated and love guests, we all do Genuine Want to be yourself We love that and won t change that, promise! Experience of working with IT systems and all things tech Passionate for Music, Art and Fashion We want to talk to you!

Key Responsibilities of the Housekeeping Supervisor: -Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved -Supervises the housekeeping team fostering a culture of growth, development and performance within the department -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Takes ownership of the departmental programmes that advance service standards, profitability and cost control -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Supervisor: -Experience in housekeeping -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions with proven problem-solving capabilities offering support where required -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experience of working with IT systems on various platforms -Strong communication skills

Key Responsibilities of the Purchase Manager: Supports the smooth running of the purchase department, exerting diligent financial process control in accordance with company and business procedures Works proactively with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution Develops and implements business strategies where objectives are communicated at all levels, performance is measured accurately and reported upon in a timely manner Manages the life cycle of the team within the department, fostering a culture of growth, development and performance Responsible for the purchasing budget, ensuring that all purchasing functions and disciplines are controlled, audited and developed Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes purchasing performance, objectives and standard purchasing practices, providing recommendations that will drive financial performance and provide added value Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Purchase Manager: Proven experience more than 12 years in hotel purchasing with excellent problem-solving capabilities Excellent managerial skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

Key Responsibilities of the Commis I - Conti Section: Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Commis I - Conti Section : Experience in kitchen beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Commis I - Conti Section: Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Commis I - Conti Section : Experience in kitchen beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Director of Sales: Supports the smooth running of the sales department, where all aspects of the hotel s pro-active sales initiatives are delivered and total revenue maximised Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where sales initiatives & hotel targets are achieved Manages the sales team fostering a culture of growth, development and performance within the department Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Director of Sales: Proven experience in sales with excellent problem-solving capabilities Excellent managerial skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

Key Responsibilities of the Purchase Manager: Supports the smooth running of the purchase department, exerting diligent financial process control in accordance with company and business procedures Works proactively with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution Develops and implements business strategies where objectives are communicated at all levels, performance is measured accurately and reported upon in a timely manner Manages the life cycle of the team within the department, fostering a culture of growth, development and performance Responsible for the purchasing budget, ensuring that all purchasing functions and disciplines are controlled, audited and developed Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes purchasing performance, objectives and standard purchasing practices, providing recommendations that will drive financial performance and provide added value Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Purchase Manager: Proven experience more than 12 years in hotel purchasing with excellent problem-solving capabilities Excellent managerial skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

Key Responsibilities of the Purchase Manager: Supports the smooth running of the purchase department, exerting diligent financial process control in accordance with company and business procedures Works proactively with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst delivering a positive and responsive approach to enquiries and problem resolution Develops and implements business strategies where objectives are communicated at all levels, performance is measured accurately and reported upon in a timely manner Manages the life cycle of the team within the department, fostering a culture of growth, development and performance Responsible for the purchasing budget, ensuring that all purchasing functions and disciplines are controlled, audited and developed Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes purchasing performance, objectives and standard purchasing practices, providing recommendations that will drive financial performance and provide added value Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Purchase Manager: Proven experience more than 12 years in hotel purchasing with excellent problem-solving capabilities Excellent managerial skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experienced in using IT systems on various platforms Strong communication skills

AREAS OF RESPONSIBILITY Participate in the development of financial and accounting strategies which are aligned with the overall objectives of the Hotel. Monitors status and recommends adjustments to strategies as appropriate Participates in developing the annual budget Participates in developing and implementing financial and purchasing strategies which area ligned with the Hotel s objectives and internal control practices Ensure that all work is accurate, timely and done in accordance with Brand standards Supervisors and participates in the operation of the Accounting Department Oversees training and cross-training of accounting employees Assures compliance with internal controls, policies and procedures Maintains smooth flow of communication in department Supervises and participates in regular periodic reports and inventories Performs required audits, reviews submitted reports and follows up as needed Prepares reports as requested to improve management decision making and critical evaluation of work activities. Recommend systems and procedures for accurate and orderly reporting of financial matters Reviews and analyses business results throughout the Hotel to ensure alignment with the Hotel s financial objectives Reports on all areas of non-compliance to standard operating procedures and recommend changes or improvements Develops and implements strategies and practices which support employee engagement. Provide employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counselling as needed to achieve performance objectives and to reach their fullest potential Ensures accuracy of financial information by performing a variety of control functions. Ensures accounts payable is accurately maintained and all supplies are paid within credit terms Review night audit and daily banking processes to ensure efficient, accurate and timely reporting Performs daily banking reconciliations, delivers monies and related matters on a regular basis Manages the due back system and Front Office float change requirements Manages petty cash process, ensures adequate supply of petty cash and co-ordinates theusing of petty cash to Brand standards Summarises payments due and communicates needs to the Financial Controller for approval Processing of Travel Agents commission payments Resolve all guest requests for account information Informs Financial Controller of all circumstances which may highlight unusual results Makes appropriate recommendations to insure smooth flow of financial transactions Ensures accurate and timely processing of weekly payroll and distribution of payslips to Department Heads Processing and management of all employee superannuation contributions Preparation of weekly payroll reports Payment of all statutory requirements Ensures all deductions made on behalf of employees are forwarded to the relevant party Participates in month end financial processes Ensures all relevant financial information is included in fiscal period through directentry or accrual basis Participates and reviews month end stocktake Monitors inventory results and takes appropriate action if necessary Purchasing Management Timely procurement of goods for use at competitive pricing Manages the stock take process in a timely and accurate manner Compiles monthly stock take sheets and updates prices in a timely manner Analysis stock par levels to ensure effective and efficient management Confers closely with the Financial Controller at all times and takes every opportunity to become familiar with all aspects of the position in order to fill in whenever required. Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports. Maintains and controls Hotel stationery store. Complete balance sheet reconciliations on a monthly basis ensuring that outstanding items are resolved in a timely manner. Monitors and ensures collection of Accounts Receivable. Maintain control over daily cash receipts and banking by supervising the General Cashier functions. Review the Daily Revenue Report ensuring that revenue is accounted for and reported correctly. Provides accounting assistance to Department Heads as required. Ensure full compliance with Hotel Management Agreement. Assist the Financial Controller in the preparation of daily, weekly, monthly and yearly reports in accordance with reporting calendars, ensuring that reports are submitted in a timely and accurate manner. Reviews daily PM/PX accounts to ensure full and prompt check-out and collection. Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Adheres to hotel policies and procedures: Attends work on time and as scheduled. Follows hotel grooming and hygiene standards. Performs other duties and tasks as directed Maintains safe working conditions within the department and Hotel. Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position. Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment. At all times projects a favourable image of the Hotel to the public.

AREAS OF RESPONSIBILITY Participate in the development of financial and accounting strategies which are aligned with the overall objectives of the Hotel. Monitors status and recommends adjustments to strategies as appropriate Participates in developing the annual budget Participates in developing and implementing financial and purchasing strategies which area ligned with the Hotel s objectives and internal control practices Ensure that all work is accurate, timely and done in accordance with Brand standards Supervisors and participates in the operation of the Accounting Department Oversees training and cross-training of accounting employees Assures compliance with internal controls, policies and procedures Maintains smooth flow of communication in department Supervises and participates in regular periodic reports and inventories Performs required audits, reviews submitted reports and follows up as needed Prepares reports as requested to improve management decision making and critical evaluation of work activities. Recommend systems and procedures for accurate and orderly reporting of financial matters Reviews and analyses business results throughout the Hotel to ensure alignment with the Hotel s financial objectives Reports on all areas of non-compliance to standard operating procedures and recommend changes or improvements Develops and implements strategies and practices which support employee engagement. Provide employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counselling as needed to achieve performance objectives and to reach their fullest potential Ensures accuracy of financial information by performing a variety of control functions. Ensures accounts payable is accurately maintained and all supplies are paid within credit terms Review night audit and daily banking processes to ensure efficient, accurate and timely reporting Performs daily banking reconciliations, delivers monies and related matters on a regular basis Manages the due back system and Front Office float change requirements Manages petty cash process, ensures adequate supply of petty cash and co-ordinates theusing of petty cash to Brand standards Summarises payments due and communicates needs to the Financial Controller for approval Processing of Travel Agents commission payments Resolve all guest requests for account information Informs Financial Controller of all circumstances which may highlight unusual results Makes appropriate recommendations to insure smooth flow of financial transactions Ensures accurate and timely processing of weekly payroll and distribution of payslips to Department Heads Processing and management of all employee superannuation contributions Preparation of weekly payroll reports Payment of all statutory requirements Ensures all deductions made on behalf of employees are forwarded to the relevant party Participates in month end financial processes Ensures all relevant financial information is included in fiscal period through directentry or accrual basis Participates and reviews month end stocktake Monitors inventory results and takes appropriate action if necessary Purchasing Management Timely procurement of goods for use at competitive pricing Manages the stock take process in a timely and accurate manner Compiles monthly stock take sheets and updates prices in a timely manner Analysis stock par levels to ensure effective and efficient management Confers closely with the Financial Controller at all times and takes every opportunity to become familiar with all aspects of the position in order to fill in whenever required. Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports. Maintains and controls Hotel stationery store. Complete balance sheet reconciliations on a monthly basis ensuring that outstanding items are resolved in a timely manner. Monitors and ensures collection of Accounts Receivable. Maintain control over daily cash receipts and banking by supervising the General Cashier functions. Review the Daily Revenue Report ensuring that revenue is accounted for and reported correctly. Provides accounting assistance to Department Heads as required. Ensure full compliance with Hotel Management Agreement. Assist the Financial Controller in the preparation of daily, weekly, monthly and yearly reports in accordance with reporting calendars, ensuring that reports are submitted in a timely and accurate manner. Reviews daily PM/PX accounts to ensure full and prompt check-out and collection. Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Adheres to hotel policies and procedures: Attends work on time and as scheduled. Follows hotel grooming and hygiene standards. Performs other duties and tasks as directed Maintains safe working conditions within the department and Hotel. Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position. Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment. At all times projects a favourable image of the Hotel to the public.

Key Responsibilities: Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Key Responsibilities: Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Assist in cleaning guest rooms, public areas, and staff facilities to high hygiene standards Learn proper use of cleaning equipment, materials, and chemicals Replenish supplies such as towels, toiletries, and linen Help with laundry sorting, washing, drying, and ironing Understand and follow health and safety procedures Support the housekeeping team in daily operations Report maintenance issues or lost and found items to supervisors Learn effective time management and room-cleaning protocols Maintain a positive and professional attitude with guests and team members

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: Greets guests and processes hotel registration. Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. Ensure all guest account details are correct and accurate. Keeps current on hotel accommodations, services and area attractions. Responds to customer inquiries for information. Arranges for services requested by the guest by working with other departments as appropriate. Stays current with developments in the hotel by reviewing and updating the communication log. Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes: Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services. Makes reservations in accordance with hotel s yield management practices. Processes customer credit at check-in in accordance with hotel policy. Identifies and records special billing instruction and notifies Accounting. Follows hotel policy on cash banks - at all times adheres to credit limits and procedures as set down by the Financial Controller. Obtains appropriate approvals and signatures. Other responsibilities include: Liaising with housekeeping to ensure information is passed on for room requests and special requests. Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy. Accepts responsibility for accurately maintaining cash float. Use the Brand technique for answering the telephone. Ensure work area is keep neat and tidy. Keeps a breast with the hotel s daily banquets, functions and activities. Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals. Maintains policies and procedures to ensure the lowest level of loss is maintained. Adheres to rate restriction periods. Attends any training programs as directed or requested. Accurately processes maintenance requests. Keeps Executive Assistant Manager informed of all problems or unusual matters of significance. Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adhere to Brand policies and procedures At all times keeps a favourable image of the Brand. Comply with the personal presentation, grooming and hygiene standards. Actively support and promote Workplace Health and Safety within the work environment. Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate. Maintain hotel and guest security and confidentiality at all times and reports information to a supervisor or manager.

Key Responsibilities of the Housekeeping Attendant: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Attendant: Experience in housekeeping beneficial but not essential Hotel management Degree / Diploma is mandatory Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Key Responsibilities of the Assistant Sales Manager: Supports the smooth running of the sales department, where all aspects of the hotel s pro-active sales initiatives are delivered and total revenue maximised Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where sales initiatives & hotel targets are achieved Supervises the sales team fostering a culture of growth, development and performance within the department Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Assistant Sales Manager: Experience in sales Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problem-solving capabilities offering support where required Personal integrity, with the ability to work in an environment that demands excellence, time and energy Experience of working with IT systems on various platforms Strong communication skills