8693 Hospitality Jobs - Page 31

Key Responsibilities of the Housekeeping Attendant: Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Attendant: Experience in housekeeping beneficial but not essential Hotel management Degree / Diploma is mandatory Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality. As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Empty all trash containers and replace with fresh liners Restock useable items in guestrooms or suites, i.e., soap, towels, paper items Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs Promptly handles guest complaints or requests and refers to supervisor if unable to handle Ensures that all rooms or suites are secured upon leaving the guest room or suite Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to Hotel policies and procedures Attends work on time as scheduled Follows hotel grooming and dress standards Follows safety and security rules and procedures Knows and follows safety procedures concerning blood-borne pathogens Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public

AREAS OF RESPONSIBILITY Contribute actively to the transformation of the Strategic Sourcing function within RHG with a primary focus on costs, sustainability, innovation, and effectiveness. Define, manage, and implement effective market-focused sourcing strategies for different types of goods and services across the Region. Analyse market-specific controllable spend data to demonstrate meaningful findings with the aim of identifying synergies and leveraging opportunities within and across the Region. Actively engage cross-functionally and with local business leaders as a strategic partner to improve commercial arrangements with vendors and service providers while enhancing customer experience, product quality and productivity with a focus on total cost of ownership and associated risks. Manage market-focused Vendors selection and contracting process as per RHG Procurement Policy, maximizing Sourcing Value Contribution and enhancing contract utilization. Define and measure vendor KPI parameters to address areas of potential improvement and explore possible innovations. Responsible for the coaching, development, deployment, and performance management of the Market Procurement Champions as well as Local Property Procurement Resources within the Region. Maintain regular virtual or face to face meetings with hotels to ensure functional alignment and integration of team objectives while also monitoring performance. Responsible for the preparation of E-Procurement Sourcing events (RFIs, RFPs, Contracting and Organization of project approval documents) to develop effective sources of sustainable supply of goods and services. Adopt a culture of value engineering and continuous improvement in all commercial negotiations. Act as the first point of contact for all new openings, deliver the sales and marketing messages to garner support and participation in Strategic Sourcing by all owned, managed and franchised hotels. Support the Pre-Opening Process in the Region and establish closer partnership with different stakeholders to maximize utilization of Strategic Corporate and Regional vendors. Manage OS&E/FF&E, CAPEX and risk/method for all projects. Troubleshoot and resolve hotel challenges with vendors while creating partnerships with critical vendors. Individually own regional categories or supplier relationships with the potential to service multiple areas or countries. Develop industry, product, and supply base knowledge, including key cost drivers; form strategic alliances with key vendors to better understand their supply chain qualifications. Ensure all company and statutory policies and procedures are complied with both internally and externally. Actively pursue continuous improvement in purchasing procedures and standard work to achieve operational excellence. Manage and maintain effective communication with all internal and external partners, such as Vendors, Members of the Management Team, manufacturing Operations, logistics etc to solve problems and ensure high quality, reliable sources of supply and information. Effectively negotiate pricing, contracts, and SLAs with Vendors to ensure optimum costs and reliable supply according to the Corporate Procurement Policies and Procedures for RHG. Work very closely with the Corporate Strategic Sourcing Team to facilitate the implementation of corporate agreements in the Region. Participate as regional subject matter expert to support high priority brand or high impact divisional projects and implementation of global contracts. Ensure promotion and support of Responsible Business strategy and execution. Technology :Support, train and assist in implementing the rollout of the global procurement platform to participating hotels within portfolio. Maintain confidential information related to procurement activities. Prepare regular reports on performance metrics. MINIMUM QUALIFICATIONS Bachelor s degree -Business Management, Logistics, Supply Chain Management, Finance or other relevant fields. Professional Supply Chain Management certification desired but if not, expectation to obtain with company support. Excellent command of written and verbal business communication in English is a must. Lean Six Sigma experience and certification is a plus. Minimum 5 years of experience in a Procurement, Sourcing or Supply Chain Management operating at a strategic level. Similar experience in Hospitality Experience is required Strong negotiation, analytical, contract management, relationship management, and project management skills, and knowledge of business and contract law. Excellent knowledge and application of advanced MS Excel functions with the ability to organize and work with large data sets. Ability to engage and lead teams, multiple-task, set priorities and work well under pressure in a fast-paced environment. Excellent coaching, mentoring & training skills, ability to lead strategic process discussions, passion for change. Natural sense of organization, effective planning, problem-solving and decision-making skills. Proactive approach to meeting deadlines and objectives. Ability to work cohesively as part of a team but also alone. Familiarity with assigned market Highly responsible & reliable.

AREAS OF RESPONSIBILITY Contribute actively to the transformation of the Strategic Sourcing function within RHG with a primary focus on costs, sustainability, innovation, and effectiveness. Define, manage, and implement effective market-focused sourcing strategies for different types of goods and services across the Region. Analyse market-specific controllable spend data to demonstrate meaningful findings with the aim of identifying synergies and leveraging opportunities within and across the Region. Actively engage cross-functionally and with local business leaders as a strategic partner to improve commercial arrangements with vendors and service providers while enhancing customer experience, product quality and productivity with a focus on total cost of ownership and associated risks. Manage market-focused Vendors selection and contracting process as per RHG Procurement Policy, maximizing Sourcing Value Contribution and enhancing contract utilization. Define and measure vendor KPI parameters to address areas of potential improvement and explore possible innovations. Responsible for the coaching, development, deployment, and performance management of the Market Procurement Champions as well as Local Property Procurement Resources within the Region. Maintain regular virtual or face to face meetings with hotels to ensure functional alignment and integration of team objectives while also monitoring performance. Responsible for the preparation of E-Procurement Sourcing events (RFIs, RFPs, Contracting and Organization of project approval documents) to develop effective sources of sustainable supply of goods and services. Adopt a culture of value engineering and continuous improvement in all commercial negotiations. Act as the first point of contact for all new openings, deliver the sales and marketing messages to garner support and participation in Strategic Sourcing by all owned, managed and franchised hotels. Support the Pre-Opening Process in the Region and establish closer partnership with different stakeholders to maximize utilization of Strategic Corporate and Regional vendors. Manage OS&E/FF&E, CAPEX and risk/method for all projects. Troubleshoot and resolve hotel challenges with vendors while creating partnerships with critical vendors. Individually own regional categories or supplier relationships with the potential to service multiple areas or countries. Develop industry, product, and supply base knowledge, including key cost drivers; form strategic alliances with key vendors to better understand their supply chain qualifications. Ensure all company and statutory policies and procedures are complied with both internally and externally. Actively pursue continuous improvement in purchasing procedures and standard work to achieve operational excellence. Manage and maintain effective communication with all internal and external partners, such as Vendors, Members of the Management Team, manufacturing Operations, logistics etc to solve problems and ensure high quality, reliable sources of supply and information. Effectively negotiate pricing, contracts, and SLAs with Vendors to ensure optimum costs and reliable supply according to the Corporate Procurement Policies and Procedures for RHG. Work very closely with the Corporate Strategic Sourcing Team to facilitate the implementation of corporate agreements in the Region. Participate as regional subject matter expert to support high priority brand or high impact divisional projects and implementation of global contracts. Ensure promotion and support of Responsible Business strategy and execution. Technology :Support, train and assist in implementing the rollout of the global procurement platform to participating hotels within portfolio. Maintain confidential information related to procurement activities. Prepare regular reports on performance metrics. MINIMUM QUALIFICATIONS Bachelor s degree -Business Management, Logistics, Supply Chain Management, Finance or other relevant fields. Professional Supply Chain Management certification desired but if not, expectation to obtain with company support. Excellent command of written and verbal business communication in English is a must. Lean Six Sigma experience and certification is a plus. Minimum 5 years of experience in a Procurement, Sourcing or Supply Chain Management operating at a strategic level. Similar experience in Hospitality Experience is required Strong negotiation, analytical, contract management, relationship management, and project management skills, and knowledge of business and contract law. Excellent knowledge and application of advanced MS Excel functions with the ability to organize and work with large data sets. Ability to engage and lead teams, multiple-task, set priorities and work well under pressure in a fast-paced environment. Excellent coaching, mentoring & training skills, ability to lead strategic process discussions, passion for change. Natural sense of organization, effective planning, problem-solving and decision-making skills. Proactive approach to meeting deadlines and objectives. Ability to work cohesively as part of a team but also alone. Familiarity with assigned market Highly responsible & reliable.

Job Summary: We are seeking a skilled and enthusiastic Barista to join our Japanese and Korean fine dine restaurant. The ideal candidate should be passionate about beverages, attentive to detail, and able to deliver a premium guest experience. Knowledge of traditional and modern coffee brewing techniques is essential, along with a flair for creating signature beverages that complement Asian cuisine. Key Responsibilities: Prepare and serve a variety of hot and cold beverages including espresso-based drinks, teas, matcha, and specialty beverages. Maintain high standards of cleanliness, hygiene, and presentation in the bar/beverage station. Suggest and serve beverages that pair well with Japanese and Korean dishes. Engage with guests in a polite and professional manner, offering recommendations when appropriate. Monitor inventory levels of coffee, tea, milk, syrups, and other barista supplies; report shortages. Ensure all equipment is properly maintained and in working order. Follow all health, safety, and hygiene guidelines. Support front-of-house team during peak hours as needed. Requirements: Prior experience as a Barista in a fine dining or upscale café/restaurant. Familiarity with Asian ingredients such as matcha, yuzu, and traditional Korean teas is a plus. Strong communication and customer service skills. Knowledge of coffee roasting and brewing techniques (pour-over, French press, espresso machines, etc.). Attention to detail, time management, and a team-oriented attitude. Ability to work flexible shifts, including weekends and holidays. Benefits: Competitive salary Staff meals Professional growth opportunities Training on Japanese and Korean beverage pairings Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Are you located in Western Line Mumbai? Experience: Barista: 1 year (Required) Work Location: In person

Job Summary: The Housekeeping Supervisor is responsible for overseeing and coordinating daily housekeeping operations to ensure the hospital environment is clean, hygienic, and safe for patients, staff, and visitors. The role involves supervising housekeeping staff, ensuring compliance with hospital infection control protocols, and maintaining standards in line with healthcare cleanliness requirements. Key Responsibilities: Supervise and manage housekeeping staff, assigning duties and inspecting work for compliance with standards. Ensure all patient rooms, operating areas, corridors, and public spaces are cleaned as per hospital infection control policies. Monitor the use of cleaning supplies and ensure stock levels are maintained. Conduct routine inspections of hospital areas to ensure cleanliness and hygiene. Train new housekeeping staff and conduct periodic refreshers on safety, infection control, and hygiene protocols. Coordinate with nursing and maintenance departments for cleaning schedules and special needs. Address and resolve housekeeping-related complaints and issues promptly. Maintain cleaning schedules and logs for all areas. Ensure safe handling and usage of disinfectants and cleaning agents as per approved protocols. Report damages, maintenance needs, or safety hazards immediately. Monitor staff attendance, discipline, and daily performance. Enforce hospital safety policies and ensure PPE compliance among staff. Qualifications and Skills: Minimum 12th pass; diploma or certification in housekeeping or hospitality preferred. 2+ years of supervisory experience in housekeeping, preferably in a hospital or healthcare setting. Knowledge of hospital hygiene standards and infection control practices. Strong leadership, team coordination, and communication skills. Ability to manage a team and handle work pressure in critical situations. Familiar with the safe use of cleaning equipment and hospital-grade disinfectants. Job Type: Full-time Ability to commute/relocate: Doraha, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Application Deadline: 08/08/2025

Position Summary & Key Areas of Responsibility Summary In these times, Convenience, Fuel, Retail (CFR) rely on technology as never before. We at NCRVoyix CFR, the leading provider of Convenience, Fuel, Retail Technology, are not resting on our laurels. Were hard at work extending the reach and capabilities of our CFR technology, ensuring that stores may engage with their customers in any manner they choose - increasingly, this means digital, mobile, contactless, curbside. CFR of the futureNot at NCRVoyix. We re building it today. Do you want to join a team that is committed to disrupting a major industryIf so, NCRVoyix CFR may be the opportunity for you. We re looking to add depth to our NCR CFR team. As a senior member of the quality engineering team, you ll be responsible for adding momentum to our efforts to modernize and evolve the industry s most widely deployed systems. You ll ensure our code is testable, through your upfront participation in design reviews and code walkthroughs. As an evangelist for engineering quality, you ll be on point to ensure that the project team understands testing process and error documentation. You ll be an advocate for the use of test automation tools and techniques. Working with software engineers, your test plans will ensure that our test cases cover the entire scope of user stories and defect resolution delivered in every sprint. We re looking for someone who values the big picture but understands the importance of executing now. Because so many transactions are riding on the quality of our technology, you ll bring a passion for ensuring that our customer experience is peerless. Join us on the ground floor of The New NCRVoyix - a software and services innovator. We offer great opportunities and an attractive compensation package including bonus and the chance to work on a team of stellar people. People describe you as: Someone who believes that software changes lives. You re passionate about technology and see the world a little differently than your peers everywhere you look, there s possibility, opportunity, boundaries to push and challenges to solve. That s what we re seeking at NCR. We re a global tech company that makes life easier for you and people all over the world by enabling more than 550 million transactions every day. Restaurants, shops, banks and airports come to us for hardware, software and services. They know we have the best and brightest analysts who know the world of payments better than any other and relish in revealing previously unknown insights. Analysts who are instrumental in creating products than can survive under the pressure of hundreds of thousands of transactions per minute. Analysts like you. Basic Qualifications: Bachelor s degree from an accredited college or equivalent industry experience Required 6+ years of relevant experience Experience working in agile environment Experience working in a software and/or hardware development environment Excellent written and verbal communication skills Technical aptitude Analytical thinker and problem solver Detail oriented with a strong focus on quality Ability to discuss technical concepts with development team Preferred Qualifications: Hands on experience in installation, configuration and support of enterprise software Experience with POS retail software Or payments Experience with SCRUM methodology The day-to-day: You will: Perform the role of a business analyst and a product owner in a SCRUM based software development organization Gather, understand and document requirements Create detailed functional specifications, user stories, acceptance criteria for product and process enhancements Work together with scrum master and technical leads to groom backlog and plan sprints Interact and coordinate efforts with other scrum teams, solution managers and customers Create user manuals and product documentation Drive ongoing improvements and efficiencies in product health, operational practices, tools and processes Evaluate third-party products and specifications Provide estimations of work based on requirements Educate others on areas of expertise Work under the supervision of an Engineering Manager Perform other job related duties as assigned Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs. EEO Statement Integrated into our shared values is NCRs commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. Offers of employment are conditional upon passage of screening criteria applicable to the job Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate

The Reservations Executive is responsible for handling all reservation inquiries and ensuring efficient and accurate booking processes for Akoya Hotels. This role plays a crucial part in maximizing revenue and providing exceptional customer service to guests. The Reservations Executive embodies Akoya's commitment to boutique luxury and 5-star service. Responsibilities: Handle incoming reservation requests via phone, email, and online booking platforms. Process reservations accurately and efficiently, ensuring all guest information is entered correctly. Provide detailed information about Akoya Hotels, including room types, amenities, rates, and special offers. Upsell and cross-sell hotel services and amenities to maximize revenue. Manage and update room availability and inventory. Process cancellations and modifications according to hotel policies. Respond promptly and professionally to guest inquiries and requests. Maintain accurate records of reservations and guest information. Collaborate with other departments, such as Front Office and Sales, to ensure seamless guest experiences. Monitor and analyze reservation trends and patterns. Assist with the preparation of reports and forecasts. Adhere to Akoya Hotels' brand standards and service procedures. Maintain a thorough knowledge of Akoya Hotels' products and services. Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Shift allowance Ability to commute/relocate: HITEC City, Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person

Oversee culinary operations in all restaurant s Kitchens, including Pastry, Main Kitchen, Chinese Kitchen, Executive Club Lounge Kitchen as well as stewarding operations. Work at off-site events when requested. Plan, prepare and implement high quality food and beverage products and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Focus on constantly improving the training manuals and SOPs. Participate actively in quality initiatives such as the daily Chef briefings and monthly team meetings in order to improve culinary operations, meet targets and keep communication flowing. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work on new dishes for food tastings and photo taking. Attend service briefings. Communicate effectively with the Service team. Control stations within the kitchen. Effectively respond to every guests requests. Learn and adapt to changes. Be receptive to constructive feedback. Purchase for and control production. This is by no means an exhaustive list as it is subject to changes according to the nature of the business at hand, the menus content, and any other factors when duties might have to be re-defined according to the business pattern. Review rosters prepared by Section Chefs in advance, ensuring that they fulfil high business productivity and guest satisfaction. Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you. Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools. Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately. Report to the chefs on issues and take appropriate action. Ensure that recipes and costings are established and updated. Select team members who display qualities and attributes that reflect the department standards. Monitor food quality and quantity to ensure the most economical usage of ingredients. Advise new menus and seasonal food concept changes. Liaise with the Chefs daily to advice on any challenges and that guests will experience no delays during the service period. Check that the quality of food prepared by team members meet the required standard and make necessary adjustments. Monitor the overall food operation and ensure that food items are being prepared in a timely and correct manner. Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake necessary steps to maintain the highest possible standards in this area. Attend communication meetings ensure that all assigned team members receive this communication. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility. Control and monitor optimum food costs to yield maximum amount of outlet profit and maximum guest satisfaction. Work closely with the Chef and meet regularly to determine menu selections and specials that is both satisfying to guest and profitable to outlet. Review all timesheets to ensure that team members work times and meal breaks are accurate. Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards. Conduct culinary department meetings and communicate important hotel information to team members, receiving feedback in the absence of the Chef, communicating upwards to ensure a high level of team member satisfaction. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for An Executive Chef serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Engineering Supervisor inspects and assists in the regular maintenance of the Engineering department s systems as well as execute maintenance requests from the systems. What will I be doing As the Engineering Supervisor, you will be responsible for performing the following tasks to the highest standards: Lead, plan and organize. Deal with emergent situations and solve equipment problems. Ensure that all staff receive technical training, supervision and are assessed. Ensure that the department adheres to hotel policies, procedures and guiding principles. Manage and control wastage, make good use of energy and materials, and be environmentally friendly. Effectively lead employees, setting a good example, proactive and good leadership. Organize staff to do routine maintenance work, ensuring that the quality of work meet hotel standards. Report any irregularities / situations to your superior. Assist the Duty Engineer in employee managing and maintenance planning, motivate staff to achieve the common goal and enhance team spirit. Ensure hotel systems and equipment are maintained, supervise and arrange all procedures. Ensure that all relevant systems and equipment plant are in good condition and high standards. Carry out preventive maintenance, energy conservation and cost control programs. Keep a proper record of relevant hotel systems and equipment. Control and manage properly all equipment, tools and materials. Actively enhance effective communications with the supervisor, staff, and local authorities. Monitor and supervise closely all contractors and construction, ensuring the highest standards. Complete other tasks assigned by your superior. What are we looking for An Engineering Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members

A Chef de Partie (Garde Manger) prepares and cooks according to standard procedures, recipes, photographs and given instructions, assisting the Sous Chef in training team members. The role participates in product development and ensures the smooth operation of the kitchen. What will I be doing As Chef de Partie (Garde Manger), you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Assist the Sous Chef in the day-to-day operation of the kitchen and to help maintain a high standard of food preparation and presentation. Plan, prepare and implement high quality food and beverage products, and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Work for off-site events when tasked. Complete tasks and jobs outside of the kitchen area when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to every guests requests. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make the necessary adjustments. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Chef de Partie (Garde Manger) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

A Chef de Partie (Western) prepares and cooks according to standard procedures, recipes, photographs and given instructions, assisting the Sous Chef in training team members. The role participates in product development and ensures the smooth operation of the kitchen. What will I be doing As Chef de Partie (Western), you will be responsible for performing the following tasks to the highest standards: Prepare food for guests and team members efficiently, economically, and hygienically as per standard recipes and procedures. Assist the Sous Chef in the day-to-day operation of the kitchen and to help maintain a high standard of food preparation and presentation. Plan, prepare and implement high quality food and beverage products, and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain cleanliness and hygiene according to safe and sound procedures as well as established FSMS standards. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Work for off-site events when tasked. Complete tasks and jobs outside of the kitchen area when requested. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to every guests requests. Learn and adapt to changes. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make the necessary adjustments. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Chef de Partie (Western) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Sous Chef will manage and lead the team to ensure smooth running culinary operation and maximize the level of standard in the hotel s kitchen. What will I be doing As the Sous Chef, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily Chef briefings and monthly team meetings in order to constantly improve the culinary operation, meet targets and keep communication flowing. Work on offsite events when requested. Complete tasks and jobs outside of the kitchen area. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested, in a timely fashion. Work on new dishes for food tastings and photo taking. Control stations within the kitchen. Work closely with the Stewarding department to ensure high levels of cleanliness and low levels of lost and breakages. Effectively respond to guests requests. Learn and adapt to changes. Be receptive to constructive feedback. Purchase for and control production. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the assembling of ingredients and equipment for the ala carte menu, daily menus and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you. Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools. Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately. Report to the Executive Chef on any issues and take appropriate action. Follow-up on changes in new recipes or work methods pertaining to new menus, daily specials, and promotional activities as instructed by the Executive Sous Chef. Work closely with the Executive Sous Chef in determining the quantity of food items and ingredients to be produced, bought or prepared for that day. Exercise maximum control on wastage to achieve optimum profitability. Check all equipment belonging to the department and make sure that all are in good working order, and if necessary, report faults or problems to the Executive Sous Chef. Prepare the necessary work orders for the Engineering department. Ensure that recipes and costings are established and updated. Monitor food quality and quantity to ensure the most economical usage of ingredients. Check that the quality of food prepared by team members meet the required standard and make necessary adjustments. Select team members who display qualities and attributes that reflect department standards. Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility. Monitor overall food operation and ensure that food items are being prepared in a timely and correct manner. Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake steps necessary to maintain the highest possible standards in this area. Control, monitor and be responsible for food costs to yield the maximum amount of outlet profit and maximum guest satisfaction. Review all timesheets to ensure that team members work times and meal breaks are accurate. Understand, practice and promote teamwork to achieve missions, goals, and overall departmental standards. Ensure that team members have a complete understanding of and adhere to the hotel s team member rules and regulations. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Sous Chef, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Assistant Learning Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department. What will I be doing As the Assistant Learning Manager, you will be responsible for performing the following tasks to the highest standards: Update the training notice board with all information on the situation in and out of the hotel as well as training information. Assist in the implementation of recognition programs. Organize a coordinate approved cross trainings. Carry out talent programs according to brand standards. Assist to set up and maintain training and talent program policies. Develop plans to conduct needs analyses and in-house training on a regular basis. Propose training plans and ensure that all training records are in place. Develop tools and systems to ensure training and development programs meet hotel objectives. Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. Take part in the preparation and planning of the Training department s goals and objectives. Facilitate the implementation of multi-skill programs. Manage the planning and delivery of orientation programs. Offer support and advice on personal development plans to team members under your supervision. Implement appropriate management practices that provide team members with motivation and communication. Provide information as required regarding training records and attendance. Assist all departmental trainers with their training where necessary. Deal effectively with guests and workplace colleagues from a variety of cultures. Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures. Adhere to the hotel's security and emergency policies and procedures. Be familiar with property safety, current first aid and fire emergency procedures. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Assistant Learning Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

As the Assistant Marcom Manager, you will be responsible for performing the following tasks to the highest standards: Be familiar with hotel product knowledge and related activities. Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Assist relevant departments to achieve revenue targets and related tasks set by the hotel. Develop and implement the hotels advertising and external advertising budgets. Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel. Ensure that the hotel maintains a good image and corresponding flow on the mainstream platform in the main source area. Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns. Fully monitor all printed products of the hotel to ensure consistency with group guidelines. Maintain and ensure that the hotel homepage, official Weibo and other online and social media platforms information is accurate and updated promptly. Real-time monitoring of guest comments on various network platforms and replying promptly. Plan and execute hotel public relation activities and achieve expected ROI. Design prints according to hotel standards and ensure print quality. Handle the daily relationship with the local government departments and associations to ensure that the hotel gets relevant information in a timely manner. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Assistant Marcom Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

As a Commis I, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars, banquets, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Ensure consistent great food production, in line with the high quality standards expected by Hilton Perform tasks within a timely manner Contribute to Kitchen revenue through effective food cost control Provide support to the Kitchen brigade Meet all health and hygiene requirements What are we looking for A Commis I serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

The Assistant Marcom Manager is responsible for assisting the Marcom Manager in the promotion of the hotel, its image, facilities and services to the general public, customers, the hotel and the community. He / she is responsible for gaining positive exposure for the hotel in mass media and the community, as well as building a solid presence in the market by maintaining good relationships with the press and the local community. What will I be doing As the Assistant Marcom Manager, you will be responsible for performing the following tasks to the highest standards: Be familiar with hotel product knowledge and related activities. Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Assist relevant departments to achieve revenue targets and related tasks set by the hotel. Develop and implement the hotels advertising and external advertising budgets. Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel. Ensure that the hotel maintains a good image and corresponding flow on the mainstream platform in the main source area. Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns. Fully monitor all printed products of the hotel to ensure consistency with group guidelines. Maintain and ensure that the hotel homepage, official Weibo and other online and social media platforms information is accurate and updated promptly. Real-time monitoring of guest comments on various network platforms and replying promptly. Plan and execute hotel public relation activities and achieve expected ROI. Design prints according to hotel standards and ensure print quality. Handle the daily relationship with the local government departments and associations to ensure that the hotel gets relevant information in a timely manner. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Assistant Marcom Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members

The Assistant Reservations Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards: Make sure all team members finish the Hilton University courses and pass the test. Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements. Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast. Maximize room sales and revenue for the hotel, up-selling as the highest priorities. Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly. Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group Tour teams to maximize revenue on all enquiries. Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director. Make sure that all commissions are correct and follow up promptly. Make sure that all rejected business is filed by reason. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply with hotel credit policies and make sure to forecast revenue. Comply to setting rooms supply and price control. Maintain and update guest information and sales data by the Reservations procedure. Sustain high level guest service standards. Ensure that all input information is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies related to reservations. Comply with all systems and procedures laid down by the hotel. Prioritize quality of reservations. Strictly follow brans standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Assistant Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

As the Hygiene Supervisor, you will be responsible for performing the following tasks to the highest standards: Assist the implementation of the food safety management system of the hotel. Assist in daily FB audits, action plans and reports. Train all culinary and FB team members. Maintain good communication with team members. Supervise daily and point out malpractices, recording it in a logbook for further action. Knowledgeable of fire control and safety procedures. Check and ensure that garbage room hygiene is up to standard and method of garbage classification is approved. Organize and assist the Finance team with the monthly inventory. Mentor all Kitchen, Food Beverage team members in ensuring food safety standards. Conduct and follow up on HACCP and HFSMS meetings. Attend designated meetings and deal with a diverse group of important external callers and visitors. Drive the Continuous Improvement Programme with an established and dedicated team that has assisted in the company achieving HFSMS and is focused on HACCP accreditation. Streamline all training requirements with HFSMS and HACCP team members and ensure it is adhered to. Supervise hygiene procedures, monitor logbooks, hot and cold service holding units to ensure proper food turnover and cleanliness. Implement corrective actions when food does not comply with HACCP standards. Emphasize on the importance of our FIFO (First in, first out) and date labelling systems. Maintain a good working relationship with other departments and employees to ensure full co-operation and commitment from all. Perform other duties related to operations in order to maintain the food safety management system of the hotel. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Hygiene Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Outlet Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton. What will I be doing As the Outlet Attendant, you will be responsible for performing the following tasks to the highest standards: Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. Complete checklists on product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarize with menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Able to recommend other restaurants and city attractions to hotel guests. Complete the checklist on preparing the restaurant for service. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for An Outlet Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Sales Executive implements all sales activities in his / her area of responsibility and assists the Sales Manager in handling groups less than 10 guestrooms as well as the in-house catering, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Commercial Director. What will I be doing As the Sales Executive, you will be responsible for performing the following tasks to the highest standards: Complete the relevant Hilton University courses promptly and pass the tests. Receive and understand hotel product knowledge and related activities. Implement all sales action plans related to his / her market area as outlined in the marketing plan. Establish and maintain files on major active accounts within his / her market areas. Promote and produce sales leads for other Hilton hotels. Provide feedback to the Director of Business Development / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas. Assist Sales Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups. Meet and welcome some top key accounts, group organizers and VIP guests upon check-in. Disseminate sales related information to other departments as appropriate. Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports. Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. Establish and maintain effective team member relations. Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members. Perform related duties and special projects as assigned. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for A Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The core responsibilities of an Accounting Supervisor- Payable are audit, processing and timely payment of all hotel payments, preparation of cost analysis, payment forecast and other reporting information as necessary. What will I be doing As the Accounting Supervisor - Payable, you will be responsible for performing the following tasks to the highest standards: Account for and audit all purchase orders, receiving records, suppliers invoices and credit notes and all outgoing shipments. Review all payments (including payroll) by cheque, bank transfer or other means and forward to Director of Finance for approval and signature. Ensure that all invoices forwarded for approval or payment have all supporting documentation attached. Post all transactions (vouchers) and stamp POSTED after completion. Record all vouchers including cancelled ones in the voucher lists. Balance suppliers monthly statements to the hotel s accounts payable records. Follow up with hotel suppliers on missing invoices or credit notes. Ensure that all invoices have been approved by relevant Department Head or person with appropriate level of authority prior to payment. Properly record, reconcile and prepare invoices for payment ensuring that correct general ledger codes and cost centre codes have been used. Ensure that the best rates are used where possible for payments in foreign currency. Ensure the accurate and timely input of data to the accounts payable ledger. Ensure all signed cheques (pending for distribution to the suppliers) are kept in the Financial Controller s safe and maintain a proper log for the records. Process and apply the hotel tax on time to ensure the tax submission is on time. Ensure that cheques and other payment instruments are used in numerical order. Ensure that any passwords or codes associated with payment mechanisms are not disclosed to unauthorized personnel. Ensure all information relating to bank account details and balances are treated as confidential. Maintain an adequate and up to date filing system. Handle all requests and enquiries in a timely, efficient and friendly manner. Minimize the risk of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards. Prepare trade accruals at month end. Perform any additional tasks assigned to ensure that the hotel functions smoothly. Liaise with the bank and the Foreign Exchange Control Bureau on all foreign exchange transactions by obtaining approvals and all necessary documentation. What are we looking for To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University degree and above, majoring in Finance / Accounting.

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. What will I be doing As the Room Attendant, you will be responsible for performing the following tasks to the highest standards: Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. Ensure that guests privacies are protected during service. Offer all possible assistance to guests and respond to guests requests. Clean and replenish supplies for guestrooms according to standards and procedures. Does turndown service when required. Ensure master keys are kept secure at all times. Keep trolleys neat and adequately supplied. Maintain all equipment in good working condition. Keep linen room neat and in good order. Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. Be courteous and professional at all times, delivering high quality service to guests. Maintain good working relationships with team members and all other departments. Report maintenance issues promptly to the Engineering team. Ensure compliance of lost and found procedures. Take appropriate action to resolve guests complaints. Promote the hotel and Hilton products and services. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

What will I be doing As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey. Welcome all guests in a polite and friendly manner. Be helpful, empathetic and polite to all guests. Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service. In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program. Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously. Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases. Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food Beverage outlets and the Club Lounge. Develop a close and harmonious working relationship with all the other departments in the hotel. Have complete knowledge of Hilton hotel SOPs and local policies. Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed. Develop knowledge about frequent guests, their special requests and needs. Be familiar with cultural differences in order to meet all different customer needs. Complete all shift duties as outlined on the shift checklist prior to the end of your shift. Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. Ensure that all logbooks, handovers and checklists are well maintained. Actively seek for customer feedback, handling their requests and complaints. Suggest alternatives to meet customer needs in terms of product features and benefits. Offer information and services where appropriate. Inspect VIP guest rooms prior to guests arrival. Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation. Maintain company sanitation standards in the department. Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied. Conduct site inspections as and when required by the Management. Thank customers and invite our guests to return. Carry out requests as directed by the Management. Maintain good communication with other hotel departments to assist with guests needs. What are we looking for A Guest Relationship Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. He / she is responsible for the operation of all front desk operations, Transportation team, Concierge and telephone service centre. What will I be doing As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Actively seeking verbal feedback from customers and team members at every opportunity. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Front Office Manager. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be available to assist on duty in the hotels during any busy days or special events. Maintain a presence in the lobby, setting the example to team members for guest service. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Knowledgeable of Hilton departmental standards. Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities. Assess team members performance against standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. Implement and follow through with improvements identified. Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.) Communicate effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. Describe, assign and delegate duties and authority for the operation of the department at all times. Understand the situation in other departments and its implication for your own department. Planning ahead and ensuring adequate resources are available. Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained. Ensure the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain guest histories to assist with returning guests. Establish good communication with the Housekeeping team. Attend and participate in regular operational and hotel meetings. Ensure that supplier liaison together with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. Be responsible for the maximization of room revenue and profit through commercial rooms management, ensuring a consistently high standard of customer service within the department. Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team. Ensure that the daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. Set and agree to departmental objectives for self and team. Represent the needs of the team to others in the hotel. Get members of the team to work cooperatively with others. Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business. Create and implement sales promotions and team member incentives as per discussion with the Front Office Manager. Assist the Marketing and Communications team with the preparation of the events brochure. Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers and the Revenue Manager and the Marketing and Communications team. Identify, communicate and act on potential sales leads. Participate in the development of the annual budget, developing short and long term financial operating plans. Use key monitors and financial targets to evaluate the department s performance and make future plans. Analyze financial information that is provided via the payroll system and ONQ, to assist decision making. Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs. Review expenses on a monthly basis to implement actions for improvement, following company control procedures. Control costs without compromising standards. Communicate relevant financial information to the team. Analyze and explain any financial variance against plan. Set-up and maintain leave plans, monitor, control and minimize overtime for the department. Carry out seasonal inventory of operating equipment. Understand the quantity and quality of people needed for the department to operate. Carry out selection interviews and make effective recruitment decisions based on skills and attitude. Ensure the new recruits have all relevant information before commencing employment. Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out. Regularly review individual and team performance against objectives and provide feedback. Develop and implement department training plans to meet business needs. Carry out training programs for team members with the Training Manager and departmental trainers. Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency. Review and evaluate all training activities. Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines. Introduce appropriate product knowledge courses for team members. Communicate to the team their responsibilities within Health Safety (HS). Provide relevant training to the new join team member. Understand the relevant HS legislations and their implication on the operation of the department. Ensure that safe and healthy working practices are implemented at all times. Participate in community public relations for the hotel. What are we looking for An Assistant Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.