Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Debt Collection Executive (100% Voice process) Key Responsibilities: Reaching out to individuals with overdue accounts via phone to remind them of their outstanding debts and negotiating payment arrangements, along with performing skip tracing work as needed Team Handling experience is must Effectively communicate while providing quality customer service and actively pursue knowledge of skills and tools to be used in all services. Negotiating Payment Plans : Working with debtors to establish repayment plans that are feasible for them while ensuring the debt is paid off in a timely manner Maintaining notes on System : Keeping accurate notes of all communications and transactions with debtors, including payment agreements and any disputes resolved Resolving Discrepancies : Investigating and resolving any discrepancies in account balances to ensure accurate debt recover Adhering to Laws and Regulations : Ensuring all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) Providing Customer Service : Offering excellent customer service while handling sensitive financial matters, balancing assertiveness with empathy Ensure that accounts become current and provide solutions to keep them current long-term. Take additional training as suggested by management. Exhibit excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses. Qualifications we seek in you: Minimum Qualifications / Skills: Strong written and verbal communication skills. High level of confidentiality and professionalism. Proficient computer skills. Basic knowledge of MS Word & Excel. Open and receptive to feedback. Ability to work in a fast-paced environment where standards of quality and timelines are established. High integrity to ensure compliance. Ability to work effectively in a team. Min 4+ of experience in Voice Collection process Strong negotiation skills, Assertiveness and confident Problem solver with procedure-driven judgment to find the best solution. Mandatory Process Requirement: Working Model - 100% Work from Office 100% Voice process (B2C /B2B Collection) Work type Calling Delinquent customers. Interested candidate can share resume at Manvika.Singhal@genpact.com Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
