Role & responsibilities Understanding of gold process understanding ,KYC Knowledge & Sales process. Gold loan Sales process & BTL Marketing. Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge. Benefits Fixed Salary + Incentives, Attractive Bonus, Health Insurance Interested Candidates share your resume to Janani B - 8438173940/Janani.b@iifl.com
Role & responsibilities Understanding of gold process understanding ,KYC Knowledge & Sales process. Gold loan Sales process & BTL Marketing. Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge. Benefits Fixed Salary + Incentives, Attractive Bonus, Health Insurance Interested Candidates share your resume to Janani B - 8438173940/Janani.b@iifl.com
Job Purpose The role will be responsible to drive sales and customer acquisition for home loan and mortgage products, and contribute to the organizations revenue growth through direct sourcing and strategic networking. This role involves generating leads, managing customer relationships, conducting field visits, and ensuring end-to-end loan processing with a focus on delivering a seamless customer experience. Key Responsibilities: Go on field visits to meet customers and explain loan products Work to achieve sales targets and help grow the companys business Build good relationships with customers by meeting them regularly and following up for more business Meet new customers and ask happy customers to refer others who may need a home loan • Coordinate with credit team for smooth processing and disbursal of loans Maintain credit quality Onboard new channel partners Find and add new housing projects (APFs) and agents to bring in more loan applications. Required Qualifications and Skills 1-5 years of experience in Home Loan or Mortgage Sales within the BFSI/NBFC sector Prior experience in direct customer acquisition and channel sales preferred; Freshers with strong sales aptitude may also be considered Strong local market knowledge and established network in the region Excellent interpersonal skills Customer handling and relationship-building abilities • Result-oriented and self-motivated Strong negotiation and influencing skills Educational Qualifications: Minimum: Graduate in any discipline (Bachelors degree required) Having a two-wheeler will be an added advantage Interested candidates can share their resume on mail id - prabhjot.kaur@iiflhomeloans.com OR whatsapp on 8700239696
Job Description Gold Appraiser: Graduate with minimum 1 year of experience in sales or Gold valuation Customer Care executive: Fresher/ 1 year of experience in sales and customer care Hr contact: Sakshi Soni || Sakshi.soni@iifl.com Role & responsibilities Should be able to handle walk-in customers. Adherence to the administrative process & policies of the organization is a must. Ability to understand needs & interests of the customers and cater to the same. To guide & provide the customers with all the required information about loans & schemes. Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. Should be able to acquire new customers through referencing. Keeping the existing customers up dated with their existing account details. Qualification: Any graduate Location: Ganganagar , Anupgarh Local Candidate preferred. Perks & Benefits- Good Incentives Plan Great Career opportunity Fly-high Contest Etc
Role & responsibilities Attending to walk-in customers, addressing queries about the gold loan process and schemes offered. Conducting gold valuations and identifying gold purity accurately. Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure. Managing cash (system & physical) during loan disbursals, interest collection, and loan closures. Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure. Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc. Ensuring proper collection and storage of customer KYC documents. Following up with customers for timely collection of interest and principal payments. Providing good customer service at every step i.e. while pledging, releasing, or making interest payments. Preferred candidate profile
Opening for the role of Gold Appraiser & Customer Care Executive Job Location: Across Mumbai Qualification- Any Graduate Department: Gold Loan (Sales) Gold Appraiser - Graduate with minimum 1 year of experience in sales or Gold valuation Customer Care Executive - Fresher or 1 year experience in customer care/Sales. Interview Date- 10th Jan 2026 (10am to 5pm) Interview Venue- Mahim - IIFL Finance, Shop No 4, Mandarpan CHL, Near Wadala Railway Station, R.A. Kidwai Marg, Wadala 400031 Reference- HR Daisy Kindly carry below documents- Updated CV Aadhar and pan card
Role & responsibilities Client Acquisition and maintaining client relationship. Responsible for Lead generation & converting prospects customers to sourcing Gold Loan business through references from the new & existing customers. Adherence to the administrative process & policies of the organization is a must. Ability to understand needs & interests of the customers and cater to the same. To guide & provide the customers with all the required information about loans & schemes. Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. Preparing reports related to branch functioning and its performance
Role & responsibilities Client Acquisition and maintaining client relationship. Responsible for Lead generation & converting prospects customers to sourcing Gold Loan business through references from the new & existing customers. Adherence to the administrative process & policies of the organization is a must. Ability to understand needs & interests of the customers and cater to the same. To guide & provide the customers with all the required information about loans & schemes. Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. Preparing reports related to branch functioning and its performance
Tasks and Responsibilities 100% Attendance Adherence` Should Handel Team of 10 Plus Members Taking calls for collecting EMIs for delinquent customers Ensuring proper dress code and adhere the discipline is maintained Call Quality should be 100% adherence as per calling script Achieve daily resolution rate (DRR) Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls Call handling to develop first hand sensing of customer pulse and manage if any irate customers Handling escalations calls and providing end to end resolutions Knowledge in Excel aware VLOOKUP, PIVOT TABLES Able to work on Sunday's as per process requirement Education and Experience Graduate and above can apply Experience at least 12years in collections background , Tele Collections Skills - Call Centre Languages English,Telugu,Kannada & Tamil Key Competencies Strong Communication Verbal, Written Confidence & Grasping Knowledge Age : less than 40 Note: Please dont Call, Share CV Via Whatsapp on 9182260269 ** Candidates with Similar Experience In Tele Collections only Need to apply**
Lead and oversee credit underwriting for Home Loans/LAP across the assigned region Ensure adherence to IIFL credit policy, RBI/NHB guidelines, and risk norms Approve/review high-value cases, deviations, and exceptions Monitor portfolio quality, NPAs, early delinquencies, and risk trends Manage and develop regional credit teams Partner with Sales, Ops, Legal & Technical teams to support business growth Ensure TAT compliance, audit closure, and strong governance Qualification - CA Preferred Experience with HFCs/NBFCs preferred