Deputy Manager, Collections

About the Role:

What Youll Do:

Leadership & Team Development

• Lead and develop teams across Collections, Cash Applications, and Dispute Management functions
• Drive strategic collaboration across Sales, Sales Operations, Legal, IT, and Order-to-Cash functions to enhance collection efficiency and process automation

Strategic Initiatives & Analytics

• Spearhead reporting initiatives and transformation efforts across Collections organization
• Implement system-driven forecasting to optimize collection efficiency and accuracy
• Design and execute improvements for enhanced data visibility and collection metrics
• Develop and analyze collection KPI trends to create comprehensive transformation roadmap
• Establish and maintain reporting metrics and scorecards for continuous process improvement

Operational Excellence

• Resolve complex billing, contract, and sales order issues through partnership with Sales, customers, and business units
• Manage Cash Applications and Disputes Resolution process
• Participate in financial close processes, including Bad Debt analysis and reconciliation

What You’ll Need:

Experience & Expertise

• 12+ years in Accounts Receivable/Credit Collections, including 7+ years in management roles
• Proven track record in Global Multinational and/or GCC environment
• Deep understanding of Quote to Cash processes
• Experience in scaling operations in high-growth environments
• Demonstrated success implementing and optimizing financial systems
• Strong expertise in financial operations, including journal entries management, AR reconciliations, and GL accounts closing processes

Technical & Analytical Skills

• Advanced analytical capabilities with data-driven decision-making expertise
• Proficiency in NetSuite or similar ERP systems
• Strong system-driven forecasting and reporting capabilities
• Expertise in developing and analyzing KPIs and metrics dashboards
• Ability to translate complex data into actionable business insights
• Knowledge of HighRadius or similar AR automation tools is a plus

Compliance & Process Management

• Demonstrated experience in SOX compliance management
• Expertise in creating and maintaining detailed SOPs with version control
• Strong background in establishing clear procedures and audit trails
• Proven ability to maintain compliance while optimizing AR operations
• Experience in implementing robust internal control frameworks

Leadership & Strategic Abilities

• Strategic mindset with proven success in driving transformation initiatives
• Exceptional communication skills across all organizational levels
• Experience in leading cross-functional process improvement projects
• Track record of implementing data visibility and collection optimization programs
• Self-motivated with strong organizational and priority management skills

Strategic Planning & Innovation

• Experience in developing comprehensive transformation roadmaps
• Ability to identify and implement process automation opportunities
• Proven success in establishing and maintaining performance metrics
• Track record of driving operational efficiency improvement
• Experience in strategic resource planning and optimization

Location:

Shift time: