Hiring For Guest Service Officer (Front Office / Reception)

2coms

1 - 6 years

5 - 8 Lacs

kolkata

Posted:2 days ago| Platform:

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Skills Required

front desk guest service opera software cash handling interpersonal skills housekeeping room billing guest relations system front office fidelio hospitality accommodation hotel room service reservation ids guest hotel management front reception communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Responsibilities:

Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
Address guest inquiries, requests, and special accommodations with prompt and personalized service.
Provide detailed information about hotel amenities, services, and nearby attractions.
Anticipate guest needs and deliver tailored solutions to enhance their overall experience.
Collaborate with housekeeping, concierge, room service, and other departments to ensure seamless service delivery.
Resolve guest concerns professionally and escalate issues when necessary to maintain service standards.
Operate the Property Management System (PMS) to manage reservations, room assignments, and billing.
Process payments, handle foreign currency exchange, and ensure accurate cash handling procedures.
Prepare guest registration documents, room keys, and related administrative materials.
Maintain up-to-date and accurate guest profiles, including charges and preferences.

Requirements

Requirements:

Diploma or degree in Hotel Management / Hospitality / Tourism.
1 3 years of experience in front office or guest relations (fresh graduates are encouraged to apply).
Strong communication and interpersonal skills with a guest-first mindset.
Proficiency in hotel software systems (e.g., Opera, IDS, Fidelio) .
Fluency in English; additional language proficiency is a strong advantage.
Professional appearance and demeanor with a customer-oriented attitude.
Excellent organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

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