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Job Description Summary Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Job Summary: We are seeking an experienced and proactive HR Hire-to-Retire Associate to join our P&O Operations team. In this role, you will be responsible for driving end-to-end HR operational excellence across our employee’s lifecycle, benefits administration, and time & attendance processes, you will be accountable for meeting defined KPI (Service Levels, Internal controls ie. 4eye reviews) You will act as a key point of contact for employees and managers, ensuring compliance with local regulations and supporting best-in-class employee experience. Job Description Your Key Responsibilities: Your responsibilities include, but not limited to: Employee Lifecycle Management Own and execute core HR processes from onboarding to offboarding, including contract management, internal mobility, and data changes. Collaborate closely with P&O Business Partners, Talent Acquisition, Payroll, Technology teams to ensure seamless employee experience. Maintain accurate and up-to-date employee records in HCM systems (e.g., Workday, SAP/HR Core, SHAPEiN). Ensure all transactions are documented in our Case Management System and processed within the defined Service Level Agreement and Key Performance Indicators (Turnaround time, first-time-right rate) Perform quality checks and apply 4eye principle as defined in Sandoz P&O Internal Controls. Identify process improvement opportunities and support global or regional HR projects. Benefits Administration Oversee benefits-related processes such as enrollment, life events, and terminations. Provide expert support to employees on benefit offerings, policies, and provider escalations. Ensure compliance with local legal requirements and internal policies related to benefits. Time & Attendance Manage time and attendance solutions, ensuring accurate tracking of working hours, absences, and leaves. Support line managers and employees in resolving issues and interpreting policies. Ensure compliance with local labor laws, union agreements (if applicable), and internal timekeeping policies. Operational Excellence Ensure consistent adherence to Global and Local HR Policies, labor regulations and Data Protection Standards (GDPR) Maintain audit-ready documentation and follow robust process controls, including segregation of duties and 4eye-reviews. Support Internal Audits with timely, accurate documentation and responses. Contribute to regular reporting of operational performance identifying root causes for SLA breaches, quality issues, and implementing corrective actions. What you'll bring to the role: Minimum Requirements: 3–5 years of experience in HR Operations, ideally in the pharmaceutical or regulated industry Strong working knowledge of local labor law and HR compliance requirements Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow) and time management tools Excellent communication Skills and ability to manage complex stakeholder relationships. Strong interpersonal, stakeholder management, and problem-solving skills High attention to detail and commitment to data accuracy Ability to work in a fast-paced, matrix organization. Deep understanding of Operational Metrics (SLA, KPI, quality audits) Fluency in Arabic is mandatory for this role. Languages: Arabic - Read & written (spoken is a plus) English (Written, read and Spoken) You'll receive: Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably. Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged! The future is ours to shape! #Sandoz Show more Show less
