257 Helpdesk Management Jobs - Page 9

Job Title- Asset Management and Helpdesk Lead Location - Pune Job Type- Fulltime Overview- The Asset Management and Helpdesk Lead oversees the complete lifecycle of IT and physical assets, ensuring efficient procurement, tracking, maintenance, and disposal. This role also includes leading the helpdesk operations, ensuring timely support and resolution of user issues. The position requires strong leadership, cross-functional collaboration, and a focus on compliance, cost optimization, and service excellence. The ideal candidate brings a blend of strategic asset management expertise and handson experience in helpdesk operations, vendor coordination, and team leadership. Key Responsibilities ...

Position: Helpdesk Executive Years of Experience: 1-3+ years of experience Role & Responsibility: Provide first level contact and convey resolutions to clients issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures and service

What this job involves Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targ...

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Helpdesk Manager Experience: 5-7+ years in ITIL, Production support, Major incident management, Team handling, People management Certification if any: ITIL mandatory Cargo wise or other consulting domain exp preferred Skills required: ITIL major incident management. Should be able to triage and handle a major incident and resolve the issue in the defined timeline Project management Drive and handle all the client communications, delivery steerings, escalations and act as a single point of contact between the service provider and the client. Working on the contractual s and the requirements for a new engagement or modifying the existing one Experience drafting an SOW, estimating the work forc...

Proficiency in Italian Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team a...

Roles and Responsibilities Manage a team of customer support executives to ensure efficient resolution of customer queries and issues. Develop and implement effective strategies to reduce attrition rates and improve overall team performance. Provide HR support to the team, including recruitment, training, and employee relations matters. Oversee helpdesk management operations, ensuring timely response to customers' requests and adherence to SLA targets. Analyze data to identify trends and areas for improvement in customer satisfaction ratings. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre environment with expertise in Customer Support/Helpdesk role. Strong people manage...

1. Manage incoming helpdesk calls, emails, or ticketing system requests from employees. 2. Log and track facility-related complaints and service requests (e.g., housekeeping, electrical, HVAC, plumbing, etc.). 3. Coordinate with relevant internal teams or external vendors for timely resolution. 4. Maintain accurate records of requests, actions taken, and resolutions. 5. Follow up with requestors to ensure satisfaction and closure of issues. 6. Assist with administrative tasks such as filing, documentation, procurement support, and data entry. 7. Generate daily/weekly/monthly reports on helpdesk activity and issue resolution. 8. Monitor SLAs (Service Level Agreements) and escalate unresolved ...

Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Share CV on neha.mandal@mounttalent.com Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the clie...

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role & responsibilities Bachelors degree in Information Technology, Computer Science, or a related discipline. 2 - 5 years of hands-on experience in technical support, preferably involving Government or web-based applications. Well-versed in handling common user issues such as OTP delivery failures, browser incompatibility, and online form submission errors. Proficient in using remote desktop tools like AnyDesk for efficient troubleshooting and issue resolution. Strong written communication skills with the ability to provide clear, concise, and professional email support. Organized and detail-oriented, with a systematic approach to troubleshooting and thorough documentation of support intera...

Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer probl...

Role Overview: We are seeking a skilled Contract IT Support Executive to assist our IT department with day-to-day hardware and user support operations. The selected candidate will handle user provisioning, endpoint management, system checks, and helpdesk coordination for Head Office staff. Key Responsibilities: User Management : Allocate and manage laptops, desktops, printers, and iPads for users. Ensure timely patch management and updates. Issue Resolution : Log, track, and resolve hardware-related issues for Head Office users in coordination with the internal helpdesk. Backup Monitoring : Perform and report daily status updates of backups for servers and users on NAS systems. Network Monit...

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc)...

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You ...

Proficiency in French Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team an...

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You wo...

As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running. - Collaborate with cross-functional teams to ensure timely resolution of client ...

Role & responsibilities:Help Desk Executive Outline the day-to-day responsibilities for this role. Preferred candidate profile:Help Desk Executive Specify required role expertise, previous job experience, or relevant certifications.

We are hiring for Help Desk Manager role for Bangalore. JOB DESCRIPTION: Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of service desk analysts and technicians. Conduct performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative team environment. Service Desk Operations: Oversee daily service desk operations, ensuring smooth and efficient ticket resolution. Monitor service desk performance against SLAs and KPIs. Analyze service desk trends and identify areas for improvement. Implement and maintain service desk processes and procedures. Prepare and present regular service desk performance report...

Job Title: Help Desk Executive Location: Gaur Yamuna City, Dankaur (Residential Township) Department: Facility Management / Customer Service Job Summary: We are seeking a courteous, proactive, and customer-focused Help Desk Executive to manage the front-facing operations of the residential help desk at Gaur Yamuna City. The ideal candidate will serve as the first point of contact for residents and guests, ensuring prompt, polite, and professional service for all queries, complaints, and requests. Key Responsibilities: Act as the primary point of contact at the resident help desk. Receive and log complaints, service requests, and feedback from residents. Coordinate with housekeeping, maintena...

Responsibilities: Managing day to day Technical & House keeping Operations Handling helpdesk ticket tracking and closing Handling customer Handling Consumables Handling PPM Maintaining the quality Service Employees training Health insurance Provident fund

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations ...

WE ARE HIRING FOR OUR CLIENT COMPANY Good communication skill in English, Knowledge in Computer, Received regular reports, Administration, Client Handling, Vendor Management, Handling the emails. ONLY MALE Location- Kolkata CALL- 7001294477 (WP) Required Candidate profile Candidate Should Have English Medium school Background. Female Only