Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Bengaluru
>
Velocis
>
Help Desk Manager

Help Desk Manager

Velocis

5 - 7 years

5 - 8 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

IT Helpdesk IT Service Desk SLA Helpdesk Management ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring for Help Desk Manager role for Bangalore. JOB DESCRIPTION: Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of service desk analysts and technicians. Conduct performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative team environment. Service Desk Operations: Oversee daily service desk operations, ensuring smooth and efficient ticket resolution. Monitor service desk performance against SLAs and KPIs. Analyze service desk trends and identify areas for improvement. Implement and maintain service desk processes and procedures. Prepare and present regular service desk performance reports. SPECIFIC SKILL SETS REQUIRED: Strong understanding of ITIL framework and best practices Good communication in English and Hindi Knowledge on common IT technologies. Interested candidates can share their updated resumes to sruthi.s@velocis.co.in

More Jobs at Velocis

Liferay Developer Mumbai Location

Mumbai

2 - 7 yrs

INR 10 - 20 Lacs

Senior Graphic Designer

Delhi NCR, Gurgaon, Noida

5 - 8 yrs

INR 0 - 0 Lacs

Service Support Lead

Delhi NCR, Bengaluru, Coimbatore

5 - 8 yrs

INR 6 - 16 Lacs

Technical Support Lead

Bengaluru

5 - 8 yrs

INR 6 - 16 Lacs

Software Sales

Noida

4 - 8 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start It Helpdesk Interview Now

My Connections Velocis

Download Chrome Extension (See your connection in the Velocis )

Download Now

Velocis

www.velocis.com

Real Estate

Dallas Texas

11-50 Employees

28 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Carol Lee

COO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Help Desk Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Velocis

Mock Interview

Download Chrome Extension (See your connection in the Velocis )

RecommendedJobs for You

Help Desk Manager

Help Desk Manager

Help Desk Manager

SAP TOSCA Test Automation Engineer

AI and Digital Apps Specialist

SAP SD OTC

Snowflake Data Engineer

Level 2 SME Support Professional - Unix

Urgent Hiring - IT Integration Specialist - Bangalore

Senior Python Developer

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Help Desk Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Velocis